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“Family friendly and great customer service”

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Sing Ken Ken Lifestyle Boutique Hotel
Ranked #58 of 88 Hotels in Legian
Reviewed 27 June 2014

We stayed here for 3 nights arriving in the early hours of the morning with our little 4 month old. As soon as stepped out of the taxi the staff were so helpful and friendly and of course were very interested and attentive to our little baby girl. Our luggage was quickly taken to our room and we settled in. This level of service was consistent for the rest of our stay and the staff seemed genuinely interested in making our holiday experience a great one. They all say hello every time you pass them or ask how your day is going or stop to have a chat. The roof top pool and sunsets from their were amazing. It was lovely to be away from the busy street and just relax. The most amazing thing they did was to return to us at no cost a pair of expensive glasses my husband had mistakenly left behind. We had moved to a new hotel in Jimbarin bay when he realised and our new hotel rang them and one of the staff were on their way home and so dropped them off. I don't think you would get this kind of service in Australia and we were very grateful not to have to replace the glasses. Other guests we met at Sing Ken Ken had stayed many times because of how lovely it is. Thanks for a great holiday Sing Ken Ken

  • Stayed: June 2014, travelled with family
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1  Thank Leahtraveldreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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192 - 198 of 298 reviews

Reviewed 3 June 2014

Nice hotel, close to the beach, like 1 mins walk! Great rooftop pool and deck area to enjoy unspoilt sunset views during happy hour! The hotel was value for money for us on our recent trip as we got a good deal through Agoda. I wouldn't say it is super luxurious, but it is adequate for a short stay and if you enjoy spending your Bali days at the beach like we do.
The housekeeping is appauling. Coffee cups never washed and put back in place, (one was left at the bathtub for 2 days) coffee/sugar/teabags - never replaced. I asked the front office staff three times to replace the coffee and it NEVER happened. Bathroom amenities were never replaced.These are not huge issues, but they are expectations when staying in a hotel.
I hope that the GM can help improve the Housekeeping situation and if so, it will be a fabulous little hotel!

  • Stayed: June 2014, travelled as a couple
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Thank SaffronGirl1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyoman A, Guest Relations Manager at Sing Ken Ken Lifestyle Boutique Hotel, responded to this reviewResponded 6 June 2014

Dear SaffronGirl1972,
Thank you so much for your review on your recent stay.
We are so pleased that you enjoyed the hotel overall and especially the location and the roof top.
We would like to sincerely apologise for the standard of housekeeping. This is definitely not our standard and there is no excuse for this lack of service.
We will immediately investigate how this situation occurred and will ensure it doesn't happen again. We pride ourselves on our guest experience and feel terrible that we have let you and ourselves down in this way.
If you are ever back in Legian, we would be delighted to have you stay again to show how these areas have been rectified and that we really do have a fabulous little hotel!
Thank you so much again for your review and for coming to stay.
Safe travels!

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Reviewed 10 May 2014 via mobile

Good hotel located a min Walk from Blue Beach. The rooms are spaceious and well equiped. Good hotel for a short Bali trip with friends, but woul most probably lounge out at Nusa Dua with when coming with the Madame.
The welcome package is a drink, and 10min head massage:)

Stayed: May 2014, travelled with friends
Thank Morten H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyoman A, Manager at Sing Ken Ken Lifestyle Boutique Hotel, responded to this reviewResponded 26 May 2014

Dear Morten H,
Thank you for taking he time to review our hotel. We are so pleased that you enjoyed your stay. You are right that we are only seconds away from the beautiful Double 6 / Legian Beach which makes us such a convenient place to stay.
The view at Sunset from the Rooftop Pool Bar is something every guest should experience.
We'd love you to come and stay again soon!

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Reviewed 10 May 2014

We really enjoyed our time at Sing Ken Ken - very friendly and helpful staff, large well appointed rooms, loved the roof top pool and bar, great location between Seminyak and Legian. We'd definitely stay again.

Stayed: October 2013, travelled as a couple
Thank Jude_and_Martin_dG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyoman A, Manager at Sing Ken Ken Lifestyle Boutique Hotel, responded to this reviewResponded 26 May 2014

Dear jamdg82,
Thank you so much for your kind review, we are so happy that you enjoyed your stay.
Our location is fantastic, as you mentioned, and the staff are always really keen to serve our guests and ensure their needs are met. The roof top pool bar is a definite asset and a great place to unwind at sunset.
Do come and stay again soon!

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Reviewed 4 May 2014

My wife and I booked a room for 7 nights in Sep13, Agoda was offering a special due to them just opening or something so we paid apprx $130 p/n for a Junior suite which was just under a 50% discount and we figured it was a good deal for a luxury boutique hotel. Come the morning of our trip my wife became ill which required a trip to hospital and we were unable to make our trip, so i contacted the hotel to inform them. They wernt interested in why we were cancelling but more interested in telling me they had a no cancellation policy, and told me if i wanted to follow it up i would have to take i to Agoda.So the next day i contacted Agoda who palmed me straight back to the Hotel. When i contacted Sing Ken Ken later that day to try and explain the circumstances i was put onto a Manager who was quite rude about it all, telling me it wasnt their problem, and then went on to tell me that my 'friend' had already checked in under my booking so i couldnt get a refund anyway. Long story short, the hotel had no problems taking our money but wernt willing to offer any compassion when things out of our control stopped us from arriving. Thank god for travel insurance. After returning to Legian finally this month and staying at another villa, im glad to say this attitude isnt the norm in Bali and that we found someone else who dont treat their customers like cash cows..........

  • Stayed: September 2013, travelled with family
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6  Thank Bungchow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

it was a pleasant stay at this hotel. easy check in and check out. very nice and comfortable room. the bathroom also big enough. the main reason we choose to stay here because it's near to the beach. the staff very friendly. they even give me a surprise birthday cake upon check out as that day is my birthday.. thanks ya. will definitely stay here again.

  • Stayed: March 2014, travelled with friends
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1  Thank Azri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
570agus, Manager at Sing Ken Ken Lifestyle Boutique Hotel, responded to this reviewResponded 3 April 2014

Thank you for your positive response. We will continue to strive to be better. And yes, please come again and stay with us. It's our pleasure to serve you and give our best services to all of our guest.

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Reviewed 19 March 2014

We stayed in a villa near to this hotel. We were looking for a reputable massage parlour for a good price, and we found it here. As a couple, we visited the spa 3 times, trying foot massage, reflexology, hot stone and aromatherapy massage between us.

The service we received was very professional and we did not have to book in advance. There was a special for some of the massage menu.

Stayed: March 2014, travelled as a couple
Thank Elle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
570agus, Public Relations Manager at Sing Ken Ken Lifestyle Boutique Hotel, responded to this reviewResponded 24 March 2014

Thank you very much for your sincere comment. It is really encouraging us to do more in the future. We eager to serve you even better if you come to Bali again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sing Ken Ken Lifestyle Boutique Hotel

Address: Jl. Arjuna no. 1, Double Six, Legian 80361, Indonesia (Formerly Sing Ken Ken Boutique Hotel)
Region: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#20 On the Beach Hotel in Legian
#38 Spa Hotel in Legian
Price Range: £41 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sing Ken Ken Lifestyle Boutique Hotel 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Feel the tropical, Balinese atmosphere and stylish, chic ambience of ‘Sing Ken Ken’. Sing Ken Ken Boutique Hotel offers 78 exclusive rooms, which include 72 Deluxe Rooms, 2 Junior Suites, 3 Executive Suites and 1 Presidential Suite.Whether you choose to stay in a Deluxe room or a Presidential Suite, you will find luxurious bedrooms featuring a comfortable bed, a private balcony (or patio) and a spacious bathroom with both bathtub and rain shower. All rooms are also equipped with modern amenities including air-conditioning, LED TV with satellite channels, refrigerated mini-bar, coffee & tea making facilities, IDD telephone, WiFi access, hair-dryer and safe deposit box. ... more   less 
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Also Known As:
Sing Ken Ken Lifestyle Boutique Hotel Bali/Legian

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