The property was nice. However, the hotel being a independent franchise of Holiday Inn pulled a trick that I have never seen in all my years of travel.
I check in a day early for a 2 night trip. The next morning, I told the service staff that I did not need room service. I left and came back in 20 minutes to be met by the service staff who told me that I was not suppose to be checked in the room. I went to the front desk and was informed that somehow the system has me a "No Show" and that I was being billed for it. No big I stayed in the room anyway. The next morning, I got my bill and the total was correct for 2 nights but it stall said "No Show" on the bill.
A few days later I looked on the Holiday Inn web site to check the point balance. As a Platinum member of Holiday Inn, I always check for errors. Well, I was not credited for the one one the hotel said I was a no show. I called the service desk for Holiday inn and the service desk called the hotel to check this out. Staybridge told the service desk that I didn't check in and I was a no show. The hotel even LIED about signed check in record.
Holiday Inn was kind enough to credit me my points plus some extra for my aggravations. Bottom line, independent owners have to pay for the points given members and this hotel did not want to pay for points.
- Official Description (provided by the hotel):
- All suites hotel. 102 suites: studios; one-bedroom; two-bedroom; conference suites. All suites have a full kitchen. Pet friendly hotel offering complimentary full breakfast buffet daily. Sundowner receptions Tues, Wed & Thurs evenings, offering a light meal, beer & wine complimentary. Business Center, complimentary guest laundry, outdoor salt water pool & spa, all suites feature DVD players, DVD's available on loan at Front Desk, Fitness Center, and many additional features. All of the comforts of home while on the road. ... more less
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- Also Known As:
- Staybridge Suites Kansas City - Independence Hotel Independence