We stayed here for 4 days on the advice of family members. We were traveling with seniors, so I called ahead to ensure we could have 2 rooms together and close to the elevator. I was assured this would happen and that rooms were saved for us. When we arrived I was again assured that the rooms would be close to the elevators. They ended up being around 125 feet from the elevator and they could not give us another room. Our room smelled like it had been smoked in and the carpet was torn. We had to ask for towels each day as the rooms were only made up once during our stay. When I asked about it, they told me that housekeeping had not been notified that one of our rooms was even occupied due to a front desk error. The beds were comfortable and the rooms were clean and quiet. We paid a premium price for the rooms and I felt they were a poor value considering the condition of the room and the poor service. The folks on the front desk were friendly but ineffective.
I do give them high marks for the breakfast- lots of variety and everything was fresh. They had tasty Eggs Florentine one morning...
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- Also Known As:
- Residence Inn Kansas City Independence Hotel Independence
- Residence Inn Independence
- Independence Residence Inn