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“Not the Best”

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Holiday Inn Express and Suites Independence
Ranked #3 of 18 Hotels in Independence
Certificate of Excellence
Florida
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Not the Best”
Reviewed 9 June 2011

This hotel is fine, if overpriced, but certainly not deserving of some of the rave reviews. Our room had peeling wallpaper (I meant to take a pic but hurried out the next morning and forgot) right over the headboard, greasy smears on the headboard and back of the door, hair in the shower, and the dustiest remote control I've seen. The room was also very humid and hot when we arrived, and the A/C did not manage to take care of the humidity during our stay. Yes, it was a hot day, but I do expect the temperature in the room to adjust after many hours of running the air conditioning. The front desk was polite if busy as there was a party taking place in the room off the lobby that seemed to demand a lot of attention. Overall, there are better places to stay in this area.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jethro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 10 June 2011
Thank you for your comments about our hotel. The only way we can improve is with timely feedback from valued guests like you. I am very sorry you found conditions not up to our usual standards and would like to discuss making this right for you if you care to contact us directly at hieindepndence@zmchotels.com at any time.
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373 reviews from our community

Traveller rating
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    11
    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2011

When checking in,the young man behind the desk was courteous & helpful when we asked questions. Our room & bathroom was clean, neat & well stocked. The front desk was helpful with maps & directions to places of interest. There were many good restaurants across the street, plus fast food available. Breakfast was basic but o.k. If in the area again, we would stay at this hotel.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Doloe76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 18 June 2011
Thank you for your business and for your review. I am glad you enjoyed your stay here, and hope you understand that our breakfast products & selections are completely determined by our brand. Our location is so convenient to many restaurants, shopping and attractions, parking and traffic are never a hassle. We hope you will stay with us again the next time you are in the Kansas City/Independence area
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Pekin, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2011

We have had the opportunity to stay In Independence, Mo at the Holiday Inn Express & Suites many times over the past six months. Randy and the staff have always been helpful, professional and made us feel at home. They have recommended some wonderful restaurants and places of interest in the area, as well as providing a clean and restful hotel experience. This Holiday Inn is conveniently located to the Independence Events Center to watch the Missouri Mavericks and take in the historical places of interest, as well as close to attractions in Kansas City. I would recommend this hotel and it's wonderful staff to everyone.

Room Tip: Call and talk to any member of the staff directly.
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  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mavmom57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 22 April 2011
Thank you very much for your loyalty and for taking the time to share your experiences at our hotel and in the area. Randy is terrific and inspires all of us to do our best every day. We look forward to your next visit when we can offer you more attractions and restaurants to try and enjoy. Please let us know when you will be back so we can welcome you in person.
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Lake City, Minnesota
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 April 2011

I've stayed at hundreds of hotels worldwide for both business and leisure travel over the years. This is the cleanest I've ever stayed at. (check where the carpet joins the walls... you won't see any dust or narrow trails of dust like is often seen when hallway carpets are vaccumed) The entire place felt clean -- like your house after you've cleaned it.

The lounge/breakfast area was equally clean... and neat! The lady who worked in that room took pride in what she did... that was obvious. She was also friendly and polite. Food available was way above average and what I expected.

Would I stay there again? As a Minnesotain, I'd say "Ya... you betcha!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank whitefish2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 8 April 2011
Minnesota, eh? Our GM is from Cass Lake, and our company HQ is in Duluth, so we are especially pleased that you enjoyed your stay with us; thanks for taking the time to write and post your comments. Our housekeeping team is quite competitive and are encouraged to inspect each other’s rooms - they all work to impress each other, so everyone benefits. Dottie, our breakfast hostess has been with us for almost a year now and inspires everyone start their day with a smile and do their best at all times. Please let us know when you will be back so we can welcome you in person.
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Coon Rapids, Minnesota
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 March 2011

This was the last stop on a week long road trip. We wished we would have stayed longer.
After a long drive from Hot Spring, AR, we checked into this hotel and were greeted by name. It turns out we were the last to check in that night.
The rooms were really nice, clean and comfortable. There were extra pillows and linens for the sleep sofa, which we didn't have at other places. The bathroom was very clean. We liked the sink outside the bathroom, as well as one inside.
Typical HIE fare, but the breakfast room was big, bright and really open. The staff was incredibly helpful and friendly. I usually stay with friends when I go to KC, but I consider staying here again, instead of with friends for free!

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Anijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 30 March 2011
Thanks so much for your great review of our hotel. We love what we do and want every guest to have a terrific stay, every time. We are honored that you will consider staying with your new friends, here at our hotel, the next time you come to visit, and look forward to seeing you again soon.
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Grapevine, Texas
Level Contributor
233 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 23 March 2011

We would have never found this hotel without a GPS. It’s located close to a mall and overall very busy, complicated (for someone unfamiliar with the town) area. It looked brand new, so I was surprised to read that it is really 6 years old. Our room was comfortable and clean and we enjoyed the complimentary breakfast.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lojo34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 24 March 2011
Thanks for your posting your comments. We know you have many lodging choices and really appreciate your business. All Holiday Inn Express hotels will be adding pancakes to our breakfast menus – we hope you will like them, too. We are looking at additional signage to make us easier to find as there is a lot going on here. We are glad you were able to enjoy yourself while you were here and look forward to serving you again on your next visit.
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Rolla, Missouri
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 17 January 2011

We enjoyed the hotel as a whole. the front desk was great! Our only issues were with the breakfast area. First the lady working there seemed to not like her job, she seemed very crabby. It is the "Hospitality Industry". Second, this seems to be an issue at some hotels that offer breakfast. People not wearing shoes while in the dining area. The properties should think about posting signs that require shoes & shirts (restaurants do). I would think the local health department feels the same.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rodeocwby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 20 January 2011
Thank you for sharing your comments about our hotel, and we are glad you enjoyed your stay. I am sorry that our hostess did not give you the excellent service she generally does, and we will use your email in training sessions to point out that every guest contact is important. We agree that people should wear shoes and shirts in the breakfast area, and have ordered signed to that effect. We hope that you will stay with us again the next time you are in town.
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Additional Information about Holiday Inn Express and Suites Independence

Property: Holiday Inn Express and Suites Independence
Address: 19901 E Valley View Pkwy, Independence, MO 64057
Phone Number:
Region: United States > Missouri > Independence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Independence
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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