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“Great Stay!”

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Holiday Inn Express and Suites Independence
Ranked #3 of 18 Hotels in Independence
Certificate of Excellence
Sioux City, Iowa
Level 2 Contributor
3 reviews
“Great Stay!”
Reviewed 21 August 2013

We traveled to KC for a Chiefs game and chose this hotel for the ratings and location. Very convenient drive to the stadium. Upon arrival, we were greeted with a smile and a hello, from the maintenance man in the parking lot cutting a sheet of plywood. Not just a hello... he stopped his work to do this. We were greeted at the front desk, much the same. Even tho we arrived about an hour before check-in time, we were offered to wait in the common area and use the wifi and have a snack and coffee. We opted for lunch at one of the many restaurants across the street and returned to check in. Again... another friendly smile and greeting from another staff member. In fact... we were greeted by just about EVERY staff member we encountered. Always smiling, always pleasant. Staff = Outrageously Nice! Now on to the room...nothing really special here. Clean, well kept, everything worked as it should. The pool and hot tub area was clean and well maintained, along with the fitness room. The breakfast.. oh yeah! Bacon, eggs, pancakes, biscuits and gravy, warm cinnamon rolls, coffee, juices, milk, cold & hot cereals. And again, the staff here was on their game! They kept everything stocked and hot. So, in a nutshell, I would recommend this H.I.E. to anyone without hesitation. The friendliest staff on the planet, I kid you not!

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Guitarman101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 23 August 2013
Dear Guitarman101,

We are always very happy when a guest comments about the wonderful service they have received. As soon as I read your comments, I immediately shared them with the staff to let them know what a great job they have done, and also ensure they are recognized for their efforts. We really appreciate your business and recommendation and hope we can serve you here again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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384 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
Sioux City, Iowa, United States
1 review
Reviewed 21 August 2013

Most hotels are clean and offer a continental breakfast these days...but this hotel's staff goes above and beyond to make you feel pampered. One of the maids even greeted us in the hallway and asked if there was anything we needed. Scott gave us great tips for our trip to the zoo and Deann at the front desk was always ready to answer any question we had. We will stay at this Holiday Inn again when we are in the KC area.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dani T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 23 August 2013
Dear Dani T,

Thank you very much for your recent visit and for taking the time to post your comments and 5 star rating. It is always our pleasure to receive guest feedback especially when it is as positive as yours. We look forward to and welcome the opportunity to serve you again in the near future.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Miramar, Florida
Level 2 Contributor
5 reviews
Reviewed 19 August 2013

Our stay on 8/15/13 was awesome. Room was exceptional, staff very friendly and met all our expectations. Breakfast was superb with all the food selections available and hot. That has not always been the case in other HIEs we've stayed at over the years. Easy on/off the interstate with plenty of secure parking. We look forward to staying there again and will tell all our friends and family they should do the same.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 23 August 2013
Dear Dennis T,

Thank you so much for your review---we are so glad you enjoyed your stay with us! Our staff members aim to do anything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. We appreciate your kind words and recommendation and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hays, Kansas, United States
1 review
Reviewed 18 August 2013

I had booked a suite through the Holiday Inn website 3 months in advance of a mid-June trip to KC. We were headed to the Royals game that evening, so only had an hour or so to check in. Got to the hotel and they said someone at the front desk had given our room away the PREVIOUS NIGHT to someone off the street!! We were placed instead in a regular 2 double bed room and were given a rollaway. It was too late to switch hotels so we had to stay. Wouldn't have minded if they had just overbooked, but to someone the day before? Off the street? Come on!!

Stayed June 2013, travelled with family
Helpful?
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 20 August 2013
Dear Rachel S,

Please accept my sincere apologies for our not being able to get the room you reserved. We would like the chance to make amends, and hope you will contact us via kenjacobs@zmchotels.com, so we can continue this privately. I hope to hear from you soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orangevale, California
1 review
Reviewed 14 August 2013

We visit Independence at least twice a year, staying a couple weeks each visit. Feeling safe in our room is one of the important factors, plus the friendly staff, Jason, Deanna, Scott, Miraha, Hugo, Tiffany, Michelle, and the housekeeping staff. This is our California home with humidity.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank ps36ford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 17 August 2013
Dear ps36ford,

We love having you stay with us and become part of our hotel family. You brighten our day every time we see you. I hope we can be your humid home for a long time. We look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, Arkansas
Level 6 Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 August 2013

Holiday Inn Express I have ever stayed at. The Front desk staff, from Jennifer on was just exceptional. I come to KC and stay a week 4 or 5 times a year to watch the Royals and I have tried a lot of motels around this area. This and the Staybridge Suites are the class of the bunch. I will be staying here from now on.

They recognized me as a platinum member, by the end of the week they had made me feel like a member of the family. The rooms were spotless, the internet was great. I do kinda wish they had direc tv, LOL. The furnishings were great.
Refrig and microwave worked perfectly. the air conditioner did a great job.

The room service was the best I have ever seen. They obviously care about what they are doing. This may be the most peaceful motel I have ever been it. I heard no loud noise or disturbances in over a week. They are as friendly as you could ever want, but you also can have all the privacy you want as the need arises.

For what you get the prices are reasonable. I have just enjoyed every minute of my stay here. Already looking forward to coming back in September.

Very, very highly recommended!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank James V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 14 August 2013
Dear James V,

Thank you very much for your loyalty to the IHG family of hotels and for posting your excellent comments and 5 star rating. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
O'Fallon, Illinois
Level 5 Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 August 2013

Alright....had a long couple of days (flooding which closed I-44 both directions, for example), and managed to get to the hotel after a long day...around 11PM. My reservation was perfect, the arrival experience was perfect. I was acknowledged as a rewards member, and the room was great. The room was clean and spiffy...including the bathroom. Checkout the next morning was smooth as well. Second time at the hotel, and there was a reason we came back.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scharven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, 11 August 2013
Dear scharven,

Thank you for your return visit and great review. I'm glad you know you can count on us for a comfortable stay and great service. We really appreciate your business and look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express and Suites Independence

Property: Holiday Inn Express and Suites Independence
Address: 19901 E Valley View Pkwy, Independence, MO 64057
Phone Number:
Region: United States > Missouri > Independence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Independence
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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