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Holiday Inn Express and Suites Independence
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Reviews (415)
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299
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All reviewshi expressfront deskpriority mailthe maintenance mankansas citythe breakfast areawithin walking distancethe entire staffa great staypancake machinethe young ladynext morningthe rooms were nicewe've stayedgreat customer servicestaff was friendlywould highly recommend this hotel
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210 - 215 of 415 reviews
Reviewed 12 June 2014

We always stay at this location. It's conveniently located within within walking distance to the Independence Events Center and a number of restaurants. The staff is always friendly and the rooms are always clean. Scott, the pool tech, always makes a point to stop by and ask about our stay when we are enjoying the pool. The salt water pool is a favorite of our kids. They love spending time in the pool without the smell of chlorine.

  • Stayed: June 2014
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Thank soleajordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded 15 June 2014

Dear soleajordan,

Thanks so much for returning to us and for posting your great review. It's guests like you that make our jobs of providing excellent service and accommodations very rewarding. We value your business and appreciate your compliments. Scott is terrific and I'll be sure he receives the positive recognition he deserves for being mentioned here by you. We look forward to welcoming you back and serving you here again.

Sincerely,

Ken Jacobs
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

We took our grandchildren for a couple of nights and was able to get a room with a pullout couch to accommodate all of us rather than having to get two adjoining rooms as we have to do with other chains. The kids are all under 10 and sleeping in separate rooms is always a problem. The breakfast was very sufficient with scrambled eggs, sausage, gravy, biscuits, cereals, pastries, and fruit. Something for everyone. The pool was clean and available for the evenings after coming back from the day's events. My only disappointment was the lack of tv channels for children. Before going to bed it is always nice to have a movie or some kids' show to settle them down. Any children's program I found had a price on it.

  • Stayed: June 2014, travelled with family
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Thank Daina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded 10 June 2014

Dear Daina R,

Thank you for staying with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business and your feedback. I understand your disappointment about lack of free programming for children and will keep this in mind when considering any changes in this area. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 2 June 2014

The staff was friendly, accommodating and overall the experience was a great one. It was a great place to stay with a team. Hotel was clean, pool area was clean and location was perfect. Would highly recommend. Scott and staff were particularly helpful when we left out daughters iPad. It was found and returned safely and quickly. Overall great stay and I would highly recommend!

  • Stayed: May 2014
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Thank Jkan70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded 6 June 2014

Dear Jkan770,

Thanks for posting your great review and rating about our hotel. We enjoy hosting all kinds of athletes and teams, because we find their spirit and camaraderie very inspiring. I know how frustrating it can be to forget something when away from home and I'm glad you were happy with the service we provided. We appreciate you recognition of jobs well done by our team and hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 29 May 2014

Great people. Stay there every time I work in kc. They have a great staff an everyone is very helpful. The rooms are very clean and it is located in a perfect location to get in an out of kc. I have stayed there a lot over the past two years Always have great rates aswell

  • Stayed: May 2014
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Thank Zack003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded 30 May 2014

Dear Zack003,

Thank you for your many visits and great review. I'm glad you know you can count on us for a comfortable stay and great service. We really appreciate your kind words and look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager

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Reviewed 23 May 2014

We stayed in Kansas City for 2 nights. The hotel was ok. Had the usual breakfast and the pool was small. (Given that we also stayed the same weekend as the softball team, I am surprised there was room in the pool)
The staff was very pleasant and answered all of our questions about the area. There are a bunch of chain restaurants around the hotel.

  • Stayed: May 2014, travelled with friends
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Thank NicoleH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded 25 May 2014

Dear NicoleH1,

Thanks for taking the time to post your wonderful comments. We are very proud of our people and appreciate your recognition of jobs well done by our team. I hope we can welcome you back and serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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