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“Great Hotel”

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Comfort Suites Independence
Ranked #4 of 18 Hotels in Independence
Certificate of Excellence
Marshall, MO
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Hotel”
Reviewed 16 August 2013

When in the Independence/Lee's Summit area, I always stay at this hotel. It is very reasonably priced, very clean, and the help is friendly. Every room I've stayed in is a suite. They offer a hot breakfast (more than just Belgian waffles with plenty of seating. There are lots of restaurants (several in walking distance) and shopping nearby. I highly recommend this hotel.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wjd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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266 reviews from our community

Traveller rating
    177
    65
    21
    3
    0
See reviews for
104
47
13
59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 August 2013 via mobile

We always stay here because it's a very, well-run, clean place, and we had an enclosed bedroom within a living room with foldout couch and little kitchen with a fridge and microwave. On the first floor is a pool, workout and laundry room. They offer free breakfast too. Several restaurants and shopping nearby. I highly recommend it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kyaruzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, 13 August 2013
Dear Kyaruzi,

Thank you for your many visits and great review. I'm glad you know you can count on us for a comfortable stay with great service and value . We really appreciate your recommendation and look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clark, Pennsylvania
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 August 2013 via mobile

This has everything we look for in a hotel. Reasonably priced, clean, friendly service and easy access to all activities. There's a bunch of restaurants located within walking distance (bbq, hooters, outback, etc.). Breakfast was always fresh and the young lady working was outstanding! She went as far as bringing us granola bars for later. Our room was clean, quiet and very comfortable beds. Highly recommend staying here.

Stayed August 2013, travelled with friends
Helpful?
1 Thank therockof89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, 10 August 2013
Dear throckof89,

Thank you very much for your positive review and recommendation our hotel. We are pleased to know that you were happy with your room and the service you received during your stay. It is always gratifying to receive guest feedback especially when it is as positive as yours. We appreciate your recommendation and look forward to the opportunity to serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brandon, South Dakota, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2013

The front desk service was exceptional. On more than one occasion I witnessed them going above and beyond to assist customers. The location was great for us as we were able to quickly access all our destinations in Independence and Kansas City while enjoying the safety of being surrounded by other nice hotels and restaurants. The indoor pool was small but the kids still had fun, which is really what matters isn't it. Overall, I highly recommend this to other families and those looking to get bang for the buck while visiting the area.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, 7 August 2013
Dear Christopher S,

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recommendation and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edwardsville, Illinois
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2013

Our suite was very clean. It had no separate bedroom, but it was a very large room that had 2 queen beds along with a pullout sleeper sofa and a table with 2 chairs. It also had a refrigerator in the room but no freezer inside. The indoor pool was small, but at least it was indoors so that it could, of course, be used year-round. The stairwells were very wide and carpeted, not like some hotels where you feel like you're in a dungeon. Breakfast was free and decent. It included a different kind of egg each morning, make-your-own waffles, biscuits and gravy, yogurt, donuts, muffins, fresh fruit, cold cereals, and instant oatmeal. The dining area was very large so there was plenty of seating. The chocolate chip cookies in the afternoon were delicious and a nice touch. Unfortunately, they didn't last long. I only have a few minor complaints: the toilets flush very loudly, the doors to the rooms bang very loudly (as do most hotels), and there's no sign to tell you to turn left into the entrance to the hotel. There are other signs before you reach the hotel, however. Other than those few things, I was very pleased with this hotel and would definitely stay again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kb6425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, 18 July 2013
Dear kb6425,

Thanks for staying with us and posting your 5 star rating and comments. We value all guest feedback and use it to improve our operation. I hope you will accept my apologies for the discomforts you experienced. We are also looking at improving our signage, and hope you will let us know how we are doing the next time you stay with us.

Sincerely,

Ken Jacobs
Guest Relations Manager
Comfort Suites Independence
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, SC
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 July 2013 via mobile

We stayed here for two nights while touring everything to do with Harry S Truman. The room was spacious and comfortable. We enjoyed the hot tub for soaking our tired muscles and feet after a lot of walking. The complimentary breakfast was more than adequate with a nice selection. I would like to bring attention to one employee named Michael Linn who checked us in and was very helpful and pleasant during our stay. I would recommend this hotel to anyone visiting Independence.

Stayed June 2013, travelled as a couple
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, 5 July 2013
Dear Hankaren,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and appreciate your kind words. Michael is terrific and inspires all of us to do our best, with every guest, every day. I'll ensure he is properly acknowledged for being mentioned here by you. Your recommendation means a great deal to us, and we and look forward to welcoming you back soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Comfort Suites Independenct
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 June 2013

I travel a lot for work and appreciate a clean hotel with nice folks to assist (in the rare event I need something). The hotel was incredibly clean, rooms were plenty large and Michael at the front desk went out of his way to make our stay absolutely fantastic! I have already recommended this hotel and will be back to stay soon!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abs314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, 18 July 2013
Dear Abs314,

Thank you very much for staying with us and sharing your comments. I'm glad you like what and how we do things here and really appreciate your compliments and recommendations. We look forward to welcoming you back and serving you again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Comfort Suites Indpendence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Independence

Property: Comfort Suites Independence
Address: 19751 E Valley View Pkwy, Independence, MO 64057-2157
Phone Number:
Region: United States > Missouri > Independence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Independence
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Independence 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Comfort Suites Independence Hotel Independence
Independence Comfort Suites

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