Overall, the facility was polished. It's the quietest hotel I've ever stayed in. Never heard traffic, a slamming door, TV's, neighboring guests, or other guests in hallways. Not one peep! Perfectly peaceful. I was on ground level just a few doors down from breakfast area, next to accessible rooms.
As for hospitality, I cannot say ENOUGH about the genuinely kind, thoughtful, and generous nature of the hotel staff majority. Katalina, the breakfast host, became a quick friend. She seemed to have a rapport with returning guests and remembered personal details which certainly makes a guest feel important and welcome. What an asset to your staff! Being from out of state, we needed these accommodations near St. Mary's Hospital in Blue Springs to visit our sister in ICU. Katalina shared words of comfort and encouragement and even sent along a personal gift and 'Get Well' card for our sister which included Hawaiian chocolates and a silk orchid (representative of her culture - which we discussed). My family was thoroughly impressed that hotel staff would be so kind and thoughtful. The gift made my sister smile delightfully and the orchids not only brightened the room, but amazed the hospital staff that they were silk. Other friendly hotel staff who graciously accommodated our needs to extend our stay, re-key our room, access laundry facility, or locate some first-aid supplies were Alisha and Mike. Your staff definitely put the "Comfort" in Comfort Suites and they had no idea the veil of sadness and worry our family was under.
The only negative was housekeeping that didn't vacuum the entire week and appeared distracted from completing our room on multiple days. Not sure what happened there, but not a big deal as we are 'low maintenance'. The friendly atmosphere more than made up for this shortcoming.
I hated to leave my new friends and would definitely consider returning, but under much different personal circumstances.
- Reservation Options:
- TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Comfort Suites Independence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Independence Hotel Independence
- Independence Comfort Suites