We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Miserable staff and very poor wifi”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites Kansas City I-70 East
Ranked #16 of 18 Hotels in Independence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Miserable staff and very poor wifi”
Reviewed 24 June 2014

We had a nice stay in a large clean room but they had not got a cot ready for us and they couldn't get us sheets for it because there were no housekeeping staff. Eventually the miserable man on reception did manage to find one. He was very unhelpful and unfriendly from the moment we arrived, hardly speaking a word during check in. The wifi was very poor and could often only be accessed by moving from the room to the corridor. Even then it was very slow. Breakfast was ok but not great. The waffle machine was probably the best part. The disposable plates etc didn't help matters. A good selection of breakfast items though.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danleeuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Personnels, Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, 29 June 2014
Dear Guest,
I'm sorry to hear our front desk was not friendly or inviting upon your check in. Since your visit I have set down with all front desk staff to ensure everyone is being treated correctly. I also have contacted my internet company to ensure all guests are receiving a good signal. We hope to see you again.
Thank You,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

187 reviews from our community

Traveller rating
    35
    35
    49
    36
    32
See reviews for
71
51
10
17
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
Reviewed 23 June 2014

The air conditioning was awesome! The beds were a little uncomfortable. The breakfast was not served early enough (not until 7:00). We went for a softball tournament and had to be at the field at 7:00am so we didn't even have the change to eat breakfast.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sergio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Personnels, Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, 7 July 2014
Dear Guest,
Thank you for staying with us at Quality Inn & Suites. We hope to see you again.
Thank You,
Paul Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marthasville, Missouri
Level Contributor
218 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 22 June 2014

There is a gang of us staying here, because we are working in the area. The Staff is VERY Friendly and the Housekeeping is very clean. Its in a very good location, being just west of Kansas City. The is restaurants and Shopping in walking distance. They have an indoor and outdoor pool.Will be staying here again when in the area

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VernonR187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Personnels, Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, 7 July 2014
Dear guest,
Thank you for staying with us at Quality Inn & Suites. I'm very glad to hear you enjoyed your stay.
Please come back and see us!!
Thank You,
Paul Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2014

Room was large , clean. Staff very friendly .Hot tub and pool were clean and well heated. Breakfeast was good except for the eggs. . Not the real thing. Location is great . Yes we would stay again when in KC
.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Judy079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Personnels, Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, 19 June 2014
Dear Guest,
Thank you for staying with us here at Quality Inn & Suites. I'm glad to hear you enjoyed your stay with us. If your in the area again please come and see us.

Thank You,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

Location was great, quick access to the Stadiums in KC. PET FRIENDLY!!!!
Suite was huge, hot tub was great, room was a smoking room but could not tell. It smelled great. Didn't get to enjoy the indoor or outdoor pool but sure will when we go back. Yes, only place to stay in KC.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Personnels, Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, 15 June 2014
Thank you for taking the time to do our survey and staying with us. I'm glad you enjoyed your stay. Come back soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Genoa, Colorado
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 June 2014

Hotel is in dire need of update and staff to customer interaction training.

Our room had an unpleasant odor from the carpets, drapes, and linens. The bathroom was covered in dark hair, and the walls and ceiling in the bathroom were peeling and falling down. While taking a shower, chunks of spackling fell on top of me --yuck! We were literally five minutes late for breakfast and couldn't even get a cup of coffee from anyone on staff. The staff seemed to believe it was someone else's problem and no one knew anything. The only bright spot was the BBQ place next door--great food!! There are so many other choices for lodging in the area -- move on down the road.

Room Tip: Move on down the road
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smcqb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Personnels, Front Office Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, 13 June 2015
Dear Guest, We apologize for not meeting your expectations. We are currently remodleing and upgrading our hotel. We want to offer you a discount of 20% off your next stay. Please come visit again and give us another chance. Thank you FDM Connie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Independence hotels

Independence, Missouri, USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

Great location with easy accessibility to shopping, entertainment, professional sports, and good dining experiences. This facility has both an indoor and outdoor pool (weather dependant), an attractive lobby area, quality breakfast, and comfort. The price was reasonable and the facility clean. The rooms are comfortable and cable TV provided. The beds are comfortable and despite being located near I-70 the facility seemed quiet enough, despite a pretty full occupancy during my stay. While there is some wear to the facility, I'd stay here again for the value and positive experience of my recent stay.

Room Tip: Rooms on the south and west sides were quiet.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DAVID T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Independence
0.2 mi away
BEST WESTERN Truman Inn
BEST WESTERN Truman Inn
#5 of 18 in Independence
439 reviews
2.6 mi away
Stoney Creek Hotel & Conference Center - Kansas City
0.2 mi away
Super 8 Independence Kansas City
Show Prices
Show Prices
Show Prices
3.2 mi away
Drury Inn & Suites Kansas City Stadium
3.1 mi away
Four Points by Sheraton Kansas City - Sports Complex
0.1 mi away
Days Inn Independence
Days Inn Independence
#14 of 18 in Independence
193 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites Kansas City I-70 East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Kansas City I-70 East

Property: Quality Inn & Suites Kansas City I-70 East
Address: 4200 South Noland Road, Independence, MO 64055 (Formerly Regency Inn)
Phone Number:
Region: United States > Missouri > Independence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Independence
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Kansas City I-70 East 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The hotel is located right on I-70, 4 miles from the Kansas City Chiefs-Arrowhead Stadium. Also near to the Kansas City Royals MLB-Kauffman Stadium and the Riverboat Casinos. Just minutes from the Gateway to Independence, Missouri. Steps from major activities and events in the area, a superb East Kansas City location. Complimentary daily hot breakfast included in room rate, free WIFI in all rooms, plenty of free, onsite parking and easy access to nearby freeways. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Choice Hotels, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Quality Inn & Suites Kansas City I-70 East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites
Quality Hotel Independence
Quality Inn Independence
Independence Quality Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing