This facility is designed for extended stay business travelers who are staying at length and want the option of fixing their own meals. Rooms feature an electric 2-burner cook-top, exhaust hood, small microwave and kitchen sink with cookware and utensils provided along with a mini-refrigerator in most rooms, but a few handicap rooms feature full-size refrigerators. There's also a small table with 2 chairs. Onsite laundry facilities are an advantage and room is kept very clean. Building has 3 floors and has an elevator or stairs for upper access.
Heating/cooling has been satisfactory despite weather extremes.
Management and service have been very responsive and quite helpful. Security has been quite good, considering so many properties in the Independence and suburban areas for a 15 mile radius have had security issues in the past because of the close proximity of I-70 making it easy for criminals to rob hotel offices. During my extended stay there has been no crime or scary instances I was aware of. Crossland caters to business travelers including salesmen, construction workers, also senior citizens on extended visits and I've not seen any indications
of drug or prostitution problems that are so typical at many competitors. Guests have been quiet and friendly. There seems to be a core of guests staying for weeks or even months while on extended-stay business assignments. I have been here for 6 months so I know more than most who review this after a one night or one week stay.
Maid service has been satisfactory. I have not observed cockroach problems or vermin at this property but this is a problem for some nearby competitors according to some guests who've stayed elsewhere nearby.
#1. Property has NO Ice Machine. This is a real drawback and corporate should address this with an ice machine. Perhaps installed next to the pop machine in the Laundry Room. Ice Machines are standard at almost every hotel/motel and I was quite surprised to discover none existed at this Crossland property.
#2. WiFi service is problematic for the entire area. This is not due to Crossland, but rather the WiFi towers are overloaded with too many hotels and office buildings in the neighborhood. The demand exceeds supply. Crossland does offer "tech support" from India which is problematic at times with English speaking issues.
#3. Cable TV does not offer a very large variety of channels, but that's due to the cable provider not offering a wider range.
#4. Lack of hot water in the mornings or late at night can be a problem at times. Water pressure itself is sometimes spotty with demand. I've seen far worse at even 4 and 5 star hotels. I've also seen better, so I'd rate this as average to slightly below average.
#5. Linens are clean but worn-out or have burn holes and should be replaced. Management
has always been accomodating on replacement requests but such sheets/bedspreads should
not be kept in inventory.
#6. The rooms do not have comfortable chairs to relax and watch TV, just two chairs for the table and they are not comfortable for relaxation. The Crossland website would lead you to believe otherwise as pictures show easy chairs and even sofas, but that is not the case. Also the website shows a swimming pool but there is none at this location. So the website can be somewhat deceptive.
#7. TV is older - not a flat screen. Corporate should be upgrading their TVs on the premises.
It seems that corporate headquarters is slowly rotating and renovating rooms. Hopefully, in six months some of the negatives will be corrected.
- Official Description (provided by the hotel):
- Welcome to Crossland Studios - Kansas City - Independence. We are within walking distance from different dining and shopping options and down the road from Interstate 70. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
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- Also Known As:
- Extended Stay America Independence