After seeing the Ubud hanging gardens’ pool on the internet I knew I had to go there. So, I planned our annual vacation to Bali. We spent the first part of our trip to Denpasar and took a 2 hour drive to Ubud to spend the last 3 days of our trip relaxing by their pool.
Upon arrival the staff told us that the pool was under construction. I was so furious! Management should have contacted us and told us that the pool was under construction. We were staying at the Jimbaran Puri Bali just before coming to the Hanging gardens, and they could have easily contacted us there. (The 2 hotels were both under the Orient Express chain until 6 months ago.) We felt a little duped when we travelled 24 hours and were informed upon arrival. Like, where were we going to go? We’re in the middle of the jungle. They offered to put us in another hotel but it wasn’t as nice as what we had reserved so we stayed. After complaining about the screaming kids next door they offered to upgrade our room. To make up for the inconvenience, they offered us a free massage and a 50% discount on the food.
The upgrade, the discount and the free spa treatment made up for the pool being closed, but I still felt annoyed that no one told me about the pool before we arrived, or responded to my requests for a reconfirmation before our trip.
The resort had another pool but it was really hard to get to. I wore heels when I went to see it upon arrival, and I had to have help getting there.
The rooms were nice but not super clean. Our infinity pool was uncomfortably cold and we asked several times to heat it up. We didn’t realize, but someone from engineering had come to fix it and was unable to due to the pool construction. We were never told that engineering couldn’t fix it, so we just kept complaining. I wish someone would have told us that it couldn’t be fixed so we wouldn’t have to complain again and again.
The staff was really nice and they were all working really hard. Their English wasn’t the best, but it was pretty good. The food was good and the breakfast was okay.
The resort itself is really beautiful. The view is amazing and I loved the funiculars. My husband and I had a massage by the river and it was one of the better massages that I’ve had. And I don’t know how they did it, but there really weren’t that many bugs/mosquitoes.
I would think this resort would be best for honeymooners and couples that just want to relax, but there were lots of kids there. I was really surprised.
I’m not sure if I would recommend this hotel. I heard that this hotel recently switched management and maybe they are having some growing pains. I think once they finish their construction and work out a few kinks, I think this hotel will be really nice.
- Official Description (provided by the hotel):
- The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic. ... more less
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- Also Known As:
- Ubud Hanging Gardens By Orient-Express Hotel Payangan
- Hanging Gardens Ubud
- Hanging Gardens Hotel Ubud
- Hanging Gardens Of Bali Payangan