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“It was so romantic....” 5 of 5 bubbles
Review of Hanging Gardens of Bali

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Hanging Gardens of Bali
Ranked #6 of 8 Hotels in Payangan
Certificate of Excellence
Oviedo, Spain
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“It was so romantic....”
5 of 5 bubbles Reviewed 19 January 2009

It was amazing. All the staff was so king. They learn your name form the first time, and you fell like at home. Nature, relax and happyness is all you can breath there.

  • Liked — Location
  • Disliked — Location
  • Stayed June 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank berrozpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, general manager at Hanging Gardens of Bali, responded to this review, 22 January 2009
Thank your for taking the time to post such glowing comments about your recent stay at Ubud Hanging Gardens. Your time with us obviously proved to be a most enriching experience and I am delighted to hear that all aspects of the resort exceeded expectation.

The Balinese are known for their gracious hospitality and the resort is extremely blessed to have such a wonderful team of staff. It is often the small personal touches that are always the most memorable. I will personally make sure that your kind words of appreciation are passed on to my entire team.

Once again, thank you for choosing Ubud Hanging Gardens during your travels to the island of Bali. I look forward to welcoming you back in the near future.

Yours sincerely,

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,459 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Singapore, Singapore
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 14 January 2009

Quiet, lush setting with great views from many villas, excellent service. Villas are classy - well-designed and attractive - even by high Bali standards. Service staff generally pleasant and friendly. The private infinity pool is great because of the views.

I have two major complaints about the hotel - first, the food is terribly overpriced for what it offers. A basic dish via room service - a tuna sandwich or a plate of local noodles - cost around US$20. Fish or meat is much more. By Hong Kong or Tokyo five star standards, that is expensive, but probably acceptable. By Bali standards, it is very high, and I have stayed in many top-end properties in Bali. To compound the problem, the hotel is 45 minutes away from town and therefore you are mostly at the mercy of the hotel food. One cannot help but feel ripped off, especially if you have an extended stay.

Second, the hotel transport service to Ubud could be better-run. They use a couple of small Suzuki minivans. These are usually cramped in all three rows on each trip (people looking to find cheaper food options!). We took 4 round trips, and each time we had 7 people in the car. This is uncomfortable for a 45 minute ride. Also, the drivers tout for your business during the ride (which while not unpleasant, is not professional for a hotel-owned car service - maybe the drivers are not paid well enough?).

A word of warning - some of the rooms are not private. They can be overlooked from the restaurant or from other villas. Also, no gym.

Overall a great property but a few rough edges that need fixing. The setting is beautiful and highly recommended.

  • Liked — room, views
  • Disliked — food
  • Stayed January 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Critical_eye1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, Ganeral Manager at Hanging Gardens of Bali, responded to this review, 20 January 2009
Greetings from sunny Ubud,

Thank you for taking the time to post your impressions regarding your recent stay at Ubud Hanging Gardens. I am pleased to hear that you were well taken care of by the staff and that you found the level of service to your satisfaction. I also appreciate your personal observations as this kind of feedback invariably helps us to evaluate and evolve.

Ubud Hanging Gardens was created as a destination retreat in rural Bali, a place to escape mainstream tourism and rediscover the rejuvenating powers of nature. The resort is a 25 minute drive into central Ubud, however, this journey can take a little longer in the event of a ceremony or cultural celebration. This shuttle service into Ubud is complimentary and therefore does tend to get busy during festive and peak seasons. If a more personalised means of transportation is required, then a private vehicle can be arranged for a nominal fee.

Please be advised that I have noted your comment regarding our drivers attempting to tout extra business and this matter will not be taken lightly. It will be investigated and addressed accordingly to prevent any future discomfort to in-house guests.

I would like to point out that that our F&B prices are generally considered fair in comparison to other star rated hotels on the island given the culinary pedigree of our Executive Chef. We maintain the highest international standards and this entails using the finest imported ingredients such as Blue Fin Tuna and Wagyu Beef. Dining at Ubud Hanging Gardens is not mandatory and we are always delighted when guests choose to enjoy meals outside the resort to enrich their overall travel experience.

Once again I sincerely thank you for your comments and wish you happy travels on future trips to the spiritually charged island of Bali.

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WEST SUSSEX
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 January 2009

We stayed for 4 nights over Christmas, and if you want quiet, privacy, luxury and total R&R , then stay here. It is half an hour from busy Ubud, with a free car service for trips into town - but why you would want to leave your 4 poster room, with its amazing jungle views, private heated plunge pool, deck, and 5 star room service is beyond us.... (oh, we did sneak out for some excellent massages in the riverside spa, and for meals in the lovely restaurant)

This is one of the nicest hotels we have ever stayed in - many thanks to charming Hadi, the front office manager, and his excellent staff for looking after us so well during our stay. If you want to experience the non tourist, more sophisticated face of Bali then go and hide in this hotel!

  • Liked — The Quality
  • Disliked — Leaving!
  • Stayed December 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank LAUNDRYCOTTAGES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, general manager at Hanging Gardens of Bali, responded to this review, 4 January 2009
Selamat Pagi,

Greetings from Ubud Hanging Gardens and we wish you a Happy New Year 2009!

Thank you for sharing your overall impressions of your recent stay at the resort over the Christmas break. I am delighted to hear that your time with us proved to be a most restful experience and that you appreciated the gentle beauty of our hideaway location.

Your kind words about the level of personalised hospitality and service have been passed on to the Front Office team and they were thrilled that their efforts helped to enrich the quality of your stay.

I sincerely hope that you consider Ubud Hanging Gardens as your preferred retreat for future travels to the island of Bali.

Kindest regards,

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
munich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 December 2008

My wife and I stayed at the Hanging Gardens for an entire week recently and we loved every minute. This place is so unique! It's built on a steep slope in the rain forest outside of Ubud making it very secluded and private. The staff is so friendly and helpful, and they aren`t this way just because they expect a tip in return. The Balinese are a kind folk, always smiling. We were very impressed with our villa. Lots of wood, windows, a private plunge pool with a deck, and so much style! The fenicular transport up and down the hotel grounds was so much fun. Eating breakfast overlooking the rain forest every day was simply amazing. The cocktails were equally amazing, delicious! Dinner was of the highest quality with the service to match. We loved every single moment at Hanging Gardens and can't wait to return. Dana, the food and beverage manager, was totally cool and very helpful with anything we needed during our week-long stay. All in all, we think this was the best hotel
we've ever experienced.
Thank you Hanging Gardens!
Jake and Andrea

  • Stayed November 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank amph33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, general manager at Hanging Gardens of Bali, responded to this review, 6 January 2009
Greetings from Ubud and we wish you a Happy New Year 2009!

I am delighted to hear that your time at the hotel left such a lasting impression. Thank you for taking the time to share your experience and write such a glowing account.

We are indeed truly blessed with an enchanting location and every effort was made to create a property that was sensitive to the natural environment. However, the soul of Ubud Hanging Gardens is our dedicated team of Balinese staff. They are hospitality ambassadors who anticipate every feasible guest need before it is even realised. I personally make a point to pass on all feedback to my team and they appreciate that their efforts are being duly recognised.

Once again thank you for choosing Ubud Hanging Gardens as your preferred destination on the spiritually charged island of Bali.

Warm regards,

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor and Maidenhead, United Kingdom
Level Contributor
291 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
5 of 5 bubbles Reviewed 5 December 2008

Probably the best hotel we have ever stayed in.

From arrival to departure, everything was perfect. The large villa with private infinity pool, the complimentary massage, the politness and attentivenes of every single staff member, the quality of cousine and the natural surroundings - all added up to perfection.

If we ever visit Bali again we will definitely stay here for couple of nights.

  • Stayed October 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zabka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, General Manager at Hanging Gardens of Bali, responded to this review, 10 December 2008
Thank you for choosing to share your personal impressions of your time spent at Ubud Hanging Gardens. I am delighted to hear that the property anticipated all of your needs and that your stay proved to be a most enriching experience.

Your kind words regarding the hospitality of our staff were truly heartening. I will pass on these remarks during our next team gathering and I am sure that everyone will be pleased to hear that their efforts have been duly recognised.

Once again thank you for deciding upon Ubud Hanging Gardens as your preferred destination. I look forward to welcoming you back to the property on any future travels to the spiritually charged island of Bali.

Yours faithfully,

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 11 November 2008

I stayed at the Hanging Gardens with my girlfriend and it was the perfect hideaway. It's a great place for couples. Our villa had a private sundeck and infinity edge pool overlooking the valley. You could hear a small river below. The whole place sits on a hillside and is very nicely arranged. The staff were amazing! Friendly, helpful and humble. Very charming! The massage we had at the couples' room was a dream! We had dinner at the restaurant and through room service, set on our private deck, both fantastic!
Only problem: the little funicular that takes you up and down the hill, eg. from your villa to the restaurant, was broken when we arrived so we had to walk a lot. Once again the staff were amazing, one gentleman walked with us and offered to explain the wildlife and flowers to us. It was charming, very charming! Go stay!!

  • Liked — Location, views, pool
  • Stayed October 2008, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larusso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, general manager at Hanging Gardens of Bali, responded to this review, 13 November 2008
Selemat Pagi from Ubud Hanging Gardens.

Thank you for choosing to stay with us during your recent travels to the island of Bali. I hope your time at the resort proved to be a most romantic experience.

Your feedback regarding your say is highly appreciated. I am glad that your private villa turned out to be the ideal hideaway and that all services were to your satisfaction.

I would like to apologise for the fact that the funicular was out of order several times during your stay at Ubud Hanging Gardens due to mechanical problems. However, I am pleased to report that it is now back in perfect working order to transport guests up and down the valley.

Once again, thank you for making the effort to write such a positive account regarding your overall impressions of the resort and the hospitality of our local staff. I look forward to welcoming you back to Ubud Hanging Gardens should you choose to visit Bali again in the near future.

Yours sincerely,

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 7 November 2008

My family and I just returned from a visit to Bali where we spent four night at the Ubud Hanging Gardens. It is a spectacular property.

We booked a family suite that was great for our family of four (kids ages 8 and 12). There were two bedrooms, with the kid's bedroom downstairs and two bathrooms -- that was a pleasant and unexpected surprise. Many family suites I've stayed in across the world seem to have only one shared bathroom.

The master bedroom and bath were lovely -- huge, well furnished, completely comfortable. The plunge pool was fantastic; it overlooked thick green forest.

The people who work at this property have to be just some of the loveliest I've ever met. From the driver who picks you up to the check in staff to the funicular operator -- EVERYONE is happy to see you and by the second day they know your names and greet you so enthusiastically when you return from an outing. No request is denied and the staff is eager to learn your preferences.

The library, the bar, the dining room are all very nice and everywhere you see special little touches that add up to a wonderful atmosphere.

If you stay here then walk all the way down to the river and relax down on the bamboo deck and listen to the water rushing by.

Downtown Ubud is a bit chaotic and is overflowing with tourists and lots of restaurants and hotels. If you want that busy buzz then don't stay at Ubud Hanging Gardens.

If you want a peaceful and romantic place that is probably unlike anywhere you've ever been then choose this wonderful hotel.

  • Stayed October 2008
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ajmita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement_8, general manager at Hanging Gardens of Bali, responded to this review, 13 November 2008
Greetings from Ubud Hanging Gardens.

I am delighted to hear that your recent stay in our family suite fulfilled your needs and that your time in Bali proved to be a most relaxing experience. The additional space and separate facilities of this particular accommodation category is certainly an advantage for guests travelling with children. We fully understand the importance of a comfortable family-friendly environment without sacrificing adult privacy.

Thank you for taking the time to write such a glowing report of the property and the hospitality of our local Balinese staff. Please be assured that I personally relay all comments to my team and they are gratified by the realisation that their efforts are being duly recognised.

Once again, your positive feedback is highly appreciated. I look forward to welcoming you and your family back to Ubud Hanging Gardens on future travels to the island of Bali.

Yours sincerely,

Nicolas Pillet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanging Gardens of Bali

Property: Hanging Gardens of Bali
Address: Desa Buahan, Payangan 80571, Indonesia
Region: Indonesia > Bali > Payangan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Payangan
#3 Top resorts Hotel in Payangan
#6 Luxury Hotel in Payangan
#6 Spa Hotel in Payangan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hanging Gardens of Bali 5*
Number of rooms: 44
Official Description (provided by the hotel):
The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic. ... more   less 
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Ubud
Hanging Gardens Hotel Ubud
Hanging Gardens Of Bali Payangan

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