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“Amazing stay, perfect location, great services!” 5 of 5 bubbles
Review of Hanging Gardens of Bali

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Hanging Gardens of Bali
Ranked #6 of 8 Hotels in Payangan
Certificate of Excellence
Bucharest, Romania
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Amazing stay, perfect location, great services!”
5 of 5 bubbles Reviewed 3 weeks ago

Only after our stay at the Hanging Gardens did I understand why this is a must-go destination. The sense of privacy and the amenities put at your disposal, both in the room and throughout the hotel area, completed by the care for every single minor detail, made our experience remarkable.
Personally, I found the private pool in the room more tempting than the more famous public one, but one can not argue that it is one of the best infinity pools in the world, the major plus residing both in the view and the natural surroundings.
Even if we dined only within the hotel and the food was overall good, I was expecting something more spectacular, in terms of plating and combinations of tastes.
Overall, we were impressed with the place and planning to return in the near future.

  • Stayed December 2016, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kadhi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 3 weeks ago
Dear Kadhi H,
Thank you immensely for your review and the lovely words regarding our fabulous pools and unique location. We are always striving to further elevate our guest experience and It is wonderful to know that we have exceeded your expectations and made your stay with us so enjoyable. We hope to be able to welcome you back once more to Hanging Gardens of Bali

With appreciation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,434 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Portuguese first
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  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Bali, Indonesia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

We spent just one night here because thats all the budget would allow unfotunately! But let me tell you - our stay was worth every pretty penny! From the moment we arrived the staff were so welcoming - it was like they wanted to make your stay an experience we would never forget, and to be honest it is up there with the best experience we've had so far! Because we were there from the moment of check in we submersed ourselves into every experience we could have! Of course we started with a swim in the famous pool (lives up to the hype!) followed up with a complementary afternoon tea (they gave my daughter two as she was quite hungry :) ! we then frollicked in our own villa pool which was like swimming in a bath whilst listening to the sounds of nature and the Ayung river whilst admiring the view! talk about a delight for the senses!. We took two bubble baths in their oversize tubs just cause we could. Dressed for dinner which was outstandingly delicious! the bed was just as someone else said is like sleeping in a cloud! the rooms were comfortable tidy and set up for the views. We had complementary cookies in our room we we arrived back for dinner. We checked on out the next day at noon but, of course it was no problem to stay and swim in the pool until the complementary shuttle returned us to ubud at 3 pm. Were we sad to leave? YES!! did I mention the staff were outstanding! break the budget and do it! its so worth it.

Room Tip: all we can comment on was the riverside room where we stayed which was great. as long as you dont mi...
See more room tips
  • Stayed December 2016, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunburntbadly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 3 weeks ago
Dear sunburntbadly,
Thank you so much for your “amazing review” Especially for the lovely words regarding our fabulously friendly staff. It is certainly uplifting and a tribute to our beautiful resort in the midst of the Bali jungle. All of our services including our villa pools and our award winning main pool are certainly a matter of pride and satisfaction for us and we so appreciate your comments.
At Hanging Gardens of Bali we strive for excellence and to exceed our guest expectations and it is such a pleasure to know that we have achieved this for you.
We are looking forward to welcoming you back once again in the very near future

With Appreciation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Trust me, this place is amazing!! My boyfriend and I stayed here for 3 nights and we couldn't be any happier. Immediately from getting picked up at our first hotel, their staff made us feel so welcome. They stopped at the coffee plantation on our way, which was really cool. I cannot say enough about how nice the staff was - everyone (reception, shuttle driver, housekeeping, waiters/waitresses, etc) addressed us by name, gave us suggestions of things to do in Bali and overall made us feel very welcome in their country.

The room was big and clean. The bed was so comfortable and the wifi was some of the best we've had during our 3+ months in Asia. Splurge on the panoramic view villa, it was definitely worth it. The view was amazing. Of course, their main pools are exquisite as well. You are in the middle of the jungle, so it's awesome to see all the monkeys on your patio. There are of course some bugs but it is Indonesia and is to be expected (that's why the netting around the bed is there).

We also had really great experiences with the restaurant and room service (we ate here for all but one meal during our 3 day stay). The food was always delicious, no matter what we ordered - I was actually really surprised. The only thing I didn't like so much was the breakfast. Got a breakfast burrito one day and the bacon wasn't cooked well and the potatoes were missing from it. Another day I got the two eggs breakfast scrambled and they were very runny! But, we still LOVED our experience here and I'm sure I could have asked them to fix the breakfast, but I didn't.

The hotel is pretty expensive but it is SO WORTH IT. You won't get these views anywhere else. 10/10

Stayed December 2016, travelled as a couple
Helpful?
Thank Taylor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 3 weeks ago
Dear Taylor W
Thank you so much for your “amazing review” Our service ethic and our wonderful team are certainly a matter of pride and satisfaction for us and we so appreciate your wonderful comments about them. We are always striving to improve our facilities and offering and we will definitely be taking note of your comments regarding the breakfast burritos and the eggs...but so happy you enjoyed the rest of our culinary offerings
Sorry about the bugs but as you quite rightly point out, we are a gem in the midst of the jungle!
We hope to be able to welcome you back to Hanging Gardens of Bali once more

With appreciation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Mochis, Mexico
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago via mobile

It takes approximately 2 hours to go from the airport Ngurah Ray to the Hotel. Since our arrival the check in was really fast and we got ourselves a fresh towels and complimentary iced tea, the people that works in the Hotel are really nice and educated that was good because we were just arriving from Singapore and a few people where not nice at all with us as tourists. Like I said check in was fast that's why they took us to our villa which was the number 41, the lady that took us there was explaining everything of the hotel so that was really helpful! The moment she opened the doors of our villa everything was amazing the bed, the bathroom but what is really cool is the outdoor swimming pool of the room itself, you have all the accessories such as sandals, bathrobe, towels, among others! In the night we ordered rooms service a capricciosa pizza and pasta and it was delicious! Our tariff included breakfast buffet in the morning and it was nice as well, you have some things to serve yourself but the best thing is that you have a menu to order wherever you want such as eggs, burritos, benedecit, crepes, pancakes and other western and orient food! This hotel is quite known for the infinity pool it has and believe me what you seen in the pictures is not as beautiful as to be there, by far one of the best swimming pools we have been! So yeah! The hotel was incredible!

Stayed December 2016, travelled as a couple
Helpful?
Thank Esteban L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 3 weeks ago
Dear Esteban L,
Your review is certainly uplifting and a tribute to our beautiful resort in the midst of the Bali jungle
At Hanging Gardens of Bali we strive for excellence and to exceed our guest expectations and it is such a pleasure to know that we have achieved this for you.
We are looking forward to welcoming you back once again in the very near future

With appreciation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Yooo! This place is lit! Never been anywhere like it in all my travels.
Private infinity pool for each room? YUP!
Beautiful scenery everywhere you look? YUP!
Monkeys chillen outside on your private patio? Also YUP!
The staff is exceptional; incredibly friendly and helpful!
The rooms are gorgeous, spacious and clean!
The bed was like sleeping on the clouds of Olympus!
Oh is that rain outside? OH WELL! Guess I'll kick back and order some room service. Which brings me to the food! Did I mention the food? FIRE! Get ready to have your tastebuds explode into a fantasy world of ultimate flavor and delight.
Is it your birthday? Well it was my birthday and they done made me a cake on the house! Holla!
Look at those pictures! You see that infinity pool? Is this real life? It was for me and it can be for you too!
On another note though; seen some people complain about bugs. You're in the middle of the jungle of course there are bugs! Close your door! Don't leave food around like a slob. We were smart with our door and smart with our food and it kept the bugs out.
Alright that's it! Later!

Stayed December 2016, travelled as a couple
Helpful?
Thank Jordan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 4 weeks ago
Dear Jordan F,
Nice!!! now that is what I call a review...
Really ...thanks a million. We are so happy that we were able to make your stay with us so enjoyable and we ticked all the right boxes for you.
And soooo happy some one finally said the truth about our bugs....yep we have some...jungle and all!
Anyway really thank you from all the team here for your fabulous words...

With appreciation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
421 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

What a fantastic choice we made ! One entire week in heaven ! 7 delightful nights !
Upon arrival from Denpasar or Ubud city center, the contrast is huge, as the property is located in the jungle. The only noise you may hear is the sound of birds, roosters and cheeky monkeys. Coming from Paris, France, it was a big change. Our villa was overlooking the forest and stunning sunsets. The in-house pool, had a sufficient size to relax after tours and visits in the village. We did not use much the iconic and splendid hotel swimming pool, even though it was such an incentive on our booking. The bedroom was large and widely open to the outside jungle forest scenery. Furniture and atmosphere were cosy and chic. The bed super confortable. Local dark wood and nice natural fabric completed the high-tech amenities of the huge bathroom and tv/phone connections. The staff is simply well trained, naturally welcoming and is much concerned about any of the guests suggestions and wishes. When it rains you also may relax at the Spa whose staff is once again super professional, skilled, and charming. We enjoyed some great relaxing hours there, in the careful and talented hands of the team. Thank you so much to all of you. We certainly will come back and you deserve our warm congratulations. A true 5***** ! Hung High !

Room Tip: We recommend a villa on hotel level 1 or 2, our room on level 1 was 14.
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  • Stayed November 2016, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2ADORIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 4 weeks ago
Dear 2ADORIA,
And what a fantastic review and the lovely words regarding our fabulously friendly staff and unique location....it is certainly uplifting and a tribute to our beautiful resort in the midst of the Bali jungle
At Hanging Gardens of Bali we strive for excellence and to exceed our guest expectations and it is such a pleasure to know that we have achieved this for you and made your stay with us so enjoyable. We hope to be able to welcome you back once more to Hanging Gardens of Bali

With appreciation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 weeks ago

Been there in Dec 2014. Each room/villa there has a private infinity pool. All you can see while in the pool is immense greenery. Its hard to believe a place like this can exist. The hotel staff is very courteous. Food is simply delicious! Highly recommended.
Despite all this my poor rating is for the sheets. Noticed the sheets had blood stains on them, asked for another, turned out even they had blood stains. While changing the sheets for the second time noticed there were blood stains on the duvet as well. Was very disappointing.

  • Stayed December 2016, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank VoyageFiend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HangingGardensOfBali, General Manager at Hanging Gardens of Bali, responded to this review, 4 weeks ago
Dear VoyageFiend,
Actually I would like to thank you for your review and the very nice things you are saying about the staff etc and how you recommend highly our wonderful resort but I am also confused over the fact that you say you are reviewing this from your stay in December 2014!
in this case it is a bit difficult for me to check back in regard to the comments about the sheets which I find highly unusual. All of our laundry is carefully done and always laundered after each use. If this is really a review from 2 years ago I can say that we are using a different laundry service with no outwardly negative results.
So if you were here 2 years ago ll I can say is "Come Back Again" We would love to see you again and promise you absolutely clean sheets :))!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanging Gardens of Bali

Property: Hanging Gardens of Bali
Address: Desa Buahan, Payangan 80571, Indonesia
Region: Indonesia > Bali > Payangan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Payangan
#3 Top resorts Hotel in Payangan
#6 Spa Hotel in Payangan
#6 Luxury Hotel in Payangan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hanging Gardens of Bali 5*
Number of rooms: 44
Official Description (provided by the hotel):
The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic. ... more   less 
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Ubud
Hanging Gardens Hotel Ubud
Hanging Gardens Of Bali Payangan

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