I was left with mixed feelings over this hotel and even now am not sure whether to recommend it or not.
Location. This is a much quieter part of Bali than the over developed hell hole that is Kuta-Legian. We came here specifically to be able to visit Menjangan Island and also to get away from the relentless busy-ness of the more commercial south east. The resort is one of the first that you come to when driving from the direction of Lovina. There is no real centre to the area and visitors will need their own transport if they want to get around. The resort is situated on the main highway 1 and whilst this road is not massively busy it did make for some road noise most especially in the early hours of the morning. A pair of ear plugs quickly resolved this.
Room. Each villa is divided into two suites. We had booked a master suite and there was no one booked into the junior suite so we had the whole villa to ourselves. This made for a huge personal space as the master suite bedroom was a very good size as was the private pool itself. There was an outdoor lounge area as well as an outdoor kitchen and dining space. However, I would have felt pretty uncomfortable if we had needed to share the space as you could find yourselves forced into a fairly intimate situation with complete strangers. The junior suite area is essentially a bedroom and bathroom and you would very much feel like the poor relations. Furnishings were of a decent standard if a little dated. The big disappointment was the bathrooms. One of the toilets smelled fairly strongly of urine. One of the shower rooms was infested with giant ants. The tap on one of the sinks was broken and both showers had been poorly maintained and cleaned so that the water came out more akin to a tap than to a shower. The sink and dressing room area also had a clear glass window to a communal walkway which fortunately was never used but was a major compromise to personal privacy. It is the condition of the bathrooms which holds me back from giving the resort a positive recommendation.
There was no welcome or visitor guide in the room which rather shows the lack of attention to detail from the resort management. We needed to call to obtain a room service menu and then again to find out how to switch on the external ceiling fan. The guy who came to do this could not find the switch either and had to call another colleague who was then able to locate the switch which was hidden away down the side of the building. I mention this just so you are aware that this is not a high star facility where your every need has been considered but a rather basic three star resort which just happens to have exceptional space.
Food & Drink. We ordered room service on one occasion. The food was at best average - lacking in both quality and taste. Prices were high compared to the general price of dining in Bali but not prohibitive. There are a number of restaurants immediately outside the hotel and I would recommend eating there instead.
Facilities. The resort and its accommodation offers an amazing amount of space. The gardens are well tended and besides the generously sized pools for each villa there is also a large communal pool. Because of the amount of space you will rarely see anyone else except at the pool / restaurant area which does add to the general feeling of exclusivity.
Staff & service. Staff were friendly and endeavoured to be helpful but they were not particularly knowledgeable. We were meeting friends at the harbour for Menjangan Island but the receptionist gave us completely incorrect directions (this was not a language issue as my partner is Indonesian and had conducted the conversation in Bahasa). Early one evening when we were leaving to go for dinner elsewhere the sprinklers had been set on all the pathways out of the resort and it was impossible to walk to the car park without getting sprayed. We treated this as a bit of fun but no attempt was made by staff to resolve the situation for any other guests who didn’t fancy dashing between gaps in the sprays. Finally, when our room was serviced only the bed was made. The bathroom was untouched, glasses weren’t washed etc. I would say the staff want to do a good job but lack clear management and direction.
Value for money. Your money buys you a lot of space in a (largely) well maintained resort. The staff can lack professionalism but will make up for it with a smile. However, the bathrooms are to be endured rather than enjoyed and this would make me think twice about staying here again.
- Official Description (provided by the hotel):
- Amertha Bali Villas is located in Pemuteran in the northwest corner of Bali. The exceptional oceanfront setting with lush tropical landscaping and spacious, private surroundings offers an idyllic and unforgettable vacation experience.The resort is near the holy Pulaki Agung Temple and many other ancient holy temples. Amertha Bali Villas is also just a short boat ride from Menjangan Island, world renowned for diving and snorkeling.Getting to Amertha Bali Villas is about a 3-hour drive from Ngurah Rai International Airport. If you wish, one of our English-speaking drivers can pick you up and drive you to Amertha in the air-conditioned comfort of our vehicles. This service is also available for group travelers. Along the way, your driver will give you a mini-tour as you drive by villages, pass sacred temples, and observe the ancient customs of Bali. ... more less
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- Also Known As:
- Amertha Bali Villas Hotel Pemuteran
- Amertha Bali Hotel
- Amertha Bali Boutique Hotel
- Amertha Bali Villas Pemuteran