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“Just lacking something....” 3 of 5 bubbles
Review of Amertha Bali Villas

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Amertha Bali Villas
Ranked #5 of 10 Hotels in Pemuteran
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Just lacking something....”
3 of 5 bubbles Reviewed 29 November 2013

I was left with mixed feelings over this hotel and even now am not sure whether to recommend it or not.

Location. This is a much quieter part of Bali than the over developed hell hole that is Kuta-Legian. We came here specifically to be able to visit Menjangan Island and also to get away from the relentless busy-ness of the more commercial south east. The resort is one of the first that you come to when driving from the direction of Lovina. There is no real centre to the area and visitors will need their own transport if they want to get around. The resort is situated on the main highway 1 and whilst this road is not massively busy it did make for some road noise most especially in the early hours of the morning. A pair of ear plugs quickly resolved this.

Room. Each villa is divided into two suites. We had booked a master suite and there was no one booked into the junior suite so we had the whole villa to ourselves. This made for a huge personal space as the master suite bedroom was a very good size as was the private pool itself. There was an outdoor lounge area as well as an outdoor kitchen and dining space. However, I would have felt pretty uncomfortable if we had needed to share the space as you could find yourselves forced into a fairly intimate situation with complete strangers. The junior suite area is essentially a bedroom and bathroom and you would very much feel like the poor relations. Furnishings were of a decent standard if a little dated. The big disappointment was the bathrooms. One of the toilets smelled fairly strongly of urine. One of the shower rooms was infested with giant ants. The tap on one of the sinks was broken and both showers had been poorly maintained and cleaned so that the water came out more akin to a tap than to a shower. The sink and dressing room area also had a clear glass window to a communal walkway which fortunately was never used but was a major compromise to personal privacy. It is the condition of the bathrooms which holds me back from giving the resort a positive recommendation.

There was no welcome or visitor guide in the room which rather shows the lack of attention to detail from the resort management. We needed to call to obtain a room service menu and then again to find out how to switch on the external ceiling fan. The guy who came to do this could not find the switch either and had to call another colleague who was then able to locate the switch which was hidden away down the side of the building. I mention this just so you are aware that this is not a high star facility where your every need has been considered but a rather basic three star resort which just happens to have exceptional space.

Food & Drink. We ordered room service on one occasion. The food was at best average - lacking in both quality and taste. Prices were high compared to the general price of dining in Bali but not prohibitive. There are a number of restaurants immediately outside the hotel and I would recommend eating there instead.

Facilities. The resort and its accommodation offers an amazing amount of space. The gardens are well tended and besides the generously sized pools for each villa there is also a large communal pool. Because of the amount of space you will rarely see anyone else except at the pool / restaurant area which does add to the general feeling of exclusivity.

Staff & service. Staff were friendly and endeavoured to be helpful but they were not particularly knowledgeable. We were meeting friends at the harbour for Menjangan Island but the receptionist gave us completely incorrect directions (this was not a language issue as my partner is Indonesian and had conducted the conversation in Bahasa). Early one evening when we were leaving to go for dinner elsewhere the sprinklers had been set on all the pathways out of the resort and it was impossible to walk to the car park without getting sprayed. We treated this as a bit of fun but no attempt was made by staff to resolve the situation for any other guests who didn’t fancy dashing between gaps in the sprays. Finally, when our room was serviced only the bed was made. The bathroom was untouched, glasses weren’t washed etc. I would say the staff want to do a good job but lack clear management and direction.

Value for money. Your money buys you a lot of space in a (largely) well maintained resort. The staff can lack professionalism but will make up for it with a smile. However, the bathrooms are to be endured rather than enjoyed and this would make me think twice about staying here again.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank smartalec67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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391 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
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English first
florida
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 4 November 2013

We decided on the Amertha because of the great online reviews and for the first time ever were disappointed and confused as to why this hotel is so highly rated. We decided to splurge, spending more than double on this stay as any other in Bali and do not feel it was worth it at all.

I think the biggest problem was our room placement. We were given a two bedroom villa (Saraswati), with access to only one bedroom. The villa itself was situated furthest from the beach toward the front of the property. We could not see the main road because of the fence, but we were in close proximity and the noise from the honking and motorbikes kept us awake all night. Furthermore, we were right next to the guard stand, who were chatting loudly during 5am shift change. Keep in mind this property is a stones-throw away from the local mosque, who blares their prayers at all hours of the night and day. The room itself seemed as if had not had occupancy in a while, as there was dust/cob webs in the corners and dead mosquitoes on the bed! It is nice to have a full sized kitchen, but no pots/pans to make your own meals. Furthermore, the AC is only in the bedroom and the living area/kitchen is unbearably hot during the day. Being so far from the water, no breeze at all. We had to spend our time in the bedroom. The outdoor bathroom is true Balinese fashion and would have been nice, however it was dirty with leaves and dirt fallen in the shower. So many in fact, that it blocked the drain. Lying in bed, you can see holes in the thatched roof.

I went to complain and another guest was complaining about not having any privacy in the outdoor bathroom because workers were fixing the roof! Not to mention the noise! The hotel appeared desolate (with only 10 guests) so I asked to be moved to another room away from the road/guard shack. The manager was dealing with the other guest and I was running late for a dive, so the bellboy said he would get back to me in the afternoon after he spoke with the manager. I never heard back, and should have pushed a little harder but was tired after the dive and didn't feel like moving rooms.

The grounds to the hotel are truly beautiful, just a little tired looking. We enjoyed the beachfront restaurant and spa. Great staff in those areas.

At check in we were assured we could pay with a Visa or Mastercard for 3% fee, but at check out, the two receptionists were being coy and swiping our card backwards, upside down or too slow and saying that we had a bad card. We tired 3 credit cards, all of which we had used in Bali and not one worked. I swear it was deliberate operator error. Fed up with the entire situation, we gave them the last of our cash and got the heck out of there.

The only redeeming qualities are the pretty view, cold AC in bedroom and expansive grounds. Overall, I would have expected to pay less than half to have an experience like this and feel ripped off for the first time in Bali.

Room Tip: Don't let them put you in Saraswati!
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  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank meghanb904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kortenberg, Belgium
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 October 2013

We stayed at Amertha Bali for 3 nights as a part of our honeymoon. The villas look very nice and clean, with a private pool and kitchen area (usually shared with 3 other villas) but the service is a bit disappointing. Upon arrival we noticed that the staff was less enthusiastic then in the other hotels we stayed at, in our first hotel they went the extra mile because they knew we were on our honeymoon but here they didn't.

The hotel location is very nice, right upon the beach with their restaurant and main pool right next to it and a nice coral reef in front (also very close to the Biorock project).

The rooms were clean, only the bathroom had ants (it had windows with no glass) and the toilet wasn't working properly. The aircon was not sufficient for sleeping and the minibar prices were quite steep for Balinese standards. In the rooms there was no TV or radio, we missed this a bit. You could certainly use it to drown out the sound of a very nearby mosque which was pretty disturbing at times.

Breakfast was OK, served at the beach or in the restaurant which was very nice. We also had dinner here, the food was OK but the service was lacking. My husband reserved the special tent on the beach to have a romantic dinner, they told him it was OK but when we arrived in the evening there were other people having dinner there and we were moved to another table without explanation or apology. After the appetizer we expected new cutlery, which is normal even for simple roadside warungs but here we had to reuse our knife and fork.

You could book diving/snorkeling tours at the hotel but they were ridiculously expensive, if you go next door to MacroBali dive center it's only half the price.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank MajaV18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missouri City, Texas
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 26 October 2013

Stayed two nights at the Amertha Villas, while in Pemuteran to snorkel. These villas have all the potential for greatness, but lack attention to detail. The setting is idyllic - oceanfront, mountains behind, with lots of real estate. Stayed in a one bedroom villa. Because the other adjoining villa was not rented (only 20% occupancy at time of stay), the private pool and outdoor living space was all ours. The room could have been cleaner (cobwebs in the reading nook), and grounds could have been better maintained. Perhaps because this was low season, staff were off and not attentive to maintenance. The onsite restaurant was adequate, and not overpriced. The restaurant staff were attentive and friendly. When asked to fill our the review of the villas at checkout, both the manager and reception staff watched, not allowing for honest feedback. This place could be amazing with more attention to detail. Would I go back? No. I must also temper my review, that this is the dry side of the island, which is not my favorite. I prefer green. The snorkeling trip was phenomenal, and well worth it. The 'sunset cruise' was in an outrigger canoe with no seat padding, and filthy water at the bottom. The 'captain' drives you out to look at the mountains, and you sit and wait for the sunset. Definitely not worth the $50 USD paid for the trip. If you only want to venture to Pemuteran for snorkeling, I suggest staying in Sanur or Kuta, and taking a long boat trip from there to snorkel Menjangan Island. Overall, Amertha has all the potential, but lack in execution.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank beccaboo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

Extended family of 4 adults and 5 children had a fantastic 3 nights in Villa 12. Everything about Amertha was wonderful - villa, pools, restaurant, staff, spa. Just the place to escape and relax and snorkel. Trip to the island through Reef Seen next door was amazing and so easy. Kids loved snorkelling, playing in the pools and were fascinated when we are able to release a turtle. Just loved Permuteran and the warungs along the road. Wi fi everywhere we went. So worth the trip over the mountains - which is amazing - make sure you stop at the restaurant at the top of the mountain - what a view! Brilliant!

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holland
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 12 October 2013

We stayed for a few days at one of the villas. All within a spacious garden and lots of privacy. The villas are large and even larger. Most with private terrace and swimming pool. Prices are low concerning all the offer. At the bar and restaurant is a common pool. A private beach, very near the Coral and beautiful fish.
The restaurant provides great comfort with beach side private dinner spots. Great meals and wines are served. All with a friendly comment.
Luxurious with a relaxed "holiday" twist.
We sure want to go back!

Room Tip: Not all villas have their own swimming pool. For only a little extra and well within margin you can!
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Calumis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leidschendam
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

If your primary motive for visiting Northern Bali consists of pure leisure, the beach, a swim and snorkelling or diving, Amertha Bali Villas is the perfect choice. It offers very attractive villas and suites and staff that always stands at the ready with a smile The food is of good quality and varied that can be enjoyed inside and also outside under a parasol on the border of the beach. Straight ahead is access to some coral that can be admired with snorkelling equipment and after a swim there are adaptable beds in the shade to read a book or to take a nap. For guests who long for more adventure, the Bali Diving Academy is next doors, which offers a 20 minutes boot trip to Menjangan island and the necessary equipment for an unforgettable snorkelling or diving experience.

Room Tip: see its website and double click Villas & Suites. I like those facing the beach best
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joop_koopman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amertha Bali Villas

Property: Amertha Bali Villas
Address: Denpasar-Seririt Village | Singaraja, Pemuteran, Gerokgak, Indonesia
Phone Number:
Region: Indonesia > Bali > Gerokgak > Pemuteran
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Pemuteran
#4 Family Hotel in Pemuteran
#4 On the Beach Hotel in Pemuteran
#5 Spa Hotel in Pemuteran
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Amertha Bali Villas 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
Amertha Bali Villas is located in Pemuteran in the northwest corner of Bali. The exceptional oceanfront setting with lush tropical landscaping and spacious, private surroundings offers an idyllic and unforgettable vacation experience.The resort is near the holy Pulaki Agung Temple and many other ancient holy temples. Amertha Bali Villas is also just a short boat ride from Menjangan Island, world renowned for diving and snorkeling.Getting to Amertha Bali Villas is about a 3-hour drive from Ngurah Rai International Airport. If you wish, one of our English-speaking drivers can pick you up and drive you to Amertha in the air-conditioned comfort of our vehicles. This service is also available for group travelers. Along the way, your driver will give you a mini-tour as you drive by villages, pass sacred temples, and observe the ancient customs of Bali. ... more   less 
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Also Known As:
Amertha Bali Villas Hotel Pemuteran
Amertha Bali Hotel
Amertha Bali Boutique Hotel
Amertha Bali Villas Pemuteran

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