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“Great place terrible service”
Review of Soori Bali

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Soori Bali
Ranked #2 of 14 Hotels in Tabanan
Certificate of Excellence
Reviewed 20 October 2013 via mobile

Stunning black volcanic beach, beautiful villas, decent food but can't swim in the ocean. Service was generally subpar and breakfast was a joke. It took nearly an hour to get our food, and even then they forgot half our order. Stay elsewhere.

Stayed: October 2013, travelled with friends
1  Thank dollarwon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irra M, General Manager at Soori Bali, responded to this reviewResponded 22 October 2013

Dear Dollarwon,

Thank you for taking the time to write your review. We realise that we have failed to meet your expectations and I would like to extend my sincere apologies for the disappointment you experienced, predominantly during breakfast.

Please rest assured that your experience is not indicative to the overall high level of service we are usually proud of and this has been addressed to the entire team, mainly our Food & Beverage department. We will certainly ensure the services in our restaurant and villas is consistent throughout moving forward.

On the other hand, I would also like to thank you for your kind words on our design, location and surrounding. The team and I much appreciate this positive comment.

Once again, my apologies for the service you experienced during your stay. In case I can help out with anything else at this point of time, please be encouraged to contact me.

Kind regards,
Irra Malik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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397 - 403 of 718 reviews

Reviewed 29 September 2013

Alila Villas Soori starts to be a place not to be missed at each of our trip in Indonesia. We recently stayed in Bali and again, we returned to this resort ideally located far from the hustle and bustle of the south, in the real Bali, the one every traveller dreams to see: an impressive and unlimited volcanic black sand beach; thousand of rice fields of all the green colors all around; wonderful local villages full of charms where people will learn you what means balinese lifestyle at a few steps from the resort... This is truly the best area to understand the strong and beautiful culture of the Island of Gods and AVS, as fans called this resort, is the best place to stay in this breathtaking landscape.
Modern, pure, looking like an observatory of all the beauty around, this resort appears to our eyes as one of the most magical on earth. Imagine just to arrive, climb a few steps and arrive in an airy lobby overlooking the ocean with the breezes and the sound of the nature. There is nothing better than this special moment when you realize you're so close to paradise and the fantastic team will ensure checking in at Alila Villas Soori will fulfill you of a deep happiness. They will immediately greet you with generous and wonderful smiles, will invite you to relax on the so comfy sofas of this lobby and will serve you a delicious Signature drink and a frozen towel to refresh.
Then, you'll understand your entire stay will be a pure bliss and we just advise you to leave the team pamper you and you will discover the Nirvana. Each villa has a private villa host who will be the reason why you will surely fall in love for AVS. For several years, we have the exceptional Mira with us and she's a great girl full of dynamism, happiness and kindness. Moreover, she's incredibly professional and will always try to surprise you and make of your stay an unparalleled experience. However, she's not the only one to be nice cause each person working at Alila Villas Soori is simply fantastic and this young team is with no comparison the most smily we have been lucky to meet.
We have to thank you Irra, the brilliant Resident Manager, to be so great with customers, always looking at their comfort, always with a precious smile and a word and she's also quite exceptional to maintain this property so well.
We stayed once again in a three bedrooms Residence so huge and comfortable with an oversized private pool and a stunning view but next time, we will book a Mountain pool villa cause after an inspection this year, we truly loved the layout, the intimacy of the cabana, the view on the picturesque Balinese countryside and the zen atmosphere of the decor but all the suites have their own advantages and can pleased the different tastes of everybody.
An other very positive thing at AVS is the food which is exquisite from breakfast to dinner. Every single dish you order is so yummy and this year again we had a memorable BBQ in the ten bedrooms residence to celebrate a special event and there is nothing more exclusive and unique.
We can't recommend enough this great place which is so hard to leave cause it's not only beautiful but it's also a place where people make the difference and touch your heart by their generosity and their way of being. Maybe the hotel team of the year... so don't hesitate to run to see and enjoy AVS. And don't miss the Spa, gorgeous and beautiful, for the best massage of your life.

Room Tip: The ten bedrooms Soori Estate if you're unlimited about spendings; The three bedrooms Residence...
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  • Stayed: September 2013, travelled with family
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Thank RCBLHKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

One of the finest. And great hospitality. I didn't want to stay in the city and wanted a luxurious resort so opted for Alila Vilas's Ocean View with Pool Suite, which was just awesome.

The staff was just awesome- they took care of our every single need- guide, rental cars, shopping.

Food: - the staff was very helpful, they customized everything as per our taste and mood.

Downside: If you want to be closer to the city then this is not the place as it is good 1.5hr away from airport./main city.

Cost: Room/night was very moderate for the service and quality of the room. Food was bit on the expensive side. Also they should extend the dine in options (cuisines)

Four stars because it's a little too far from the city (40-45mins was okay, but it's atleast 1.5hrs from the city)

Room Tip: Ocean View+Pool--> best value for money.
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  • Stayed: October 2012, travelled as a couple
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Thank Smalpani_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

we stayed there for a wedding party, so bringing a small child is not really the best place to stay.
but i truly recommend to you couples who want to spend your privacy in beautiful villas, great service. the location is nearby tanah lot, its in the middle of paddy field. basically you are in the middle of a local village which is a nice place to explore

Room Tip: choose the ocean view villa!
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  • Stayed: September 2013, travelled with family
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Thank farahdina23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

My husband and I stayed here for 6 nights as part of our honeymoon and had the most wonderful time.
We stayed in a mountain view villa, which are slightly cheaper than those on the beach front, but in my opinion are far superior. The surf is very noisy and I'm pretty sure it would have disturbed my sleep. I also felt, from what I could see of the ocean front properties, that we had more outdoor space in a mountain view villa.
The surf is very vigerous so swimming in the sea is not really allowed which means guests don;t tend to sit on the beach. However, the beach itself is wonderfully soft black sand that sparkles like diamonds in the sun and we enjoyed a few morning walks along it.
The villa itself was wonderful, loads of space and good facilities. I particulary liked the outdoor shower and the day bed on the outdoor terrace.
The staff at Alila are wonderful. They are all very friendly and you get the definate impression that nothing is too much trouble. We hired one of their drivers and a car for the day to explore the area at a very reasonable price. Our guide, Nata was very knowledgable and very friendly.
The spa is lovely, we visited twice during our stay. On both occasions we received a wonderful cool lemon and honey drink before our treatment and delicious hot ginger tea afterwards. It was the ultimate relaxing pampered experience.
The food in both restaurants are delicious and we both really enjoyed the tasting experience at breakfast and the daily freshly prepared juices and smoothies.
Over all we had the most wonderful time and I truly hope we are able to visit again.

Room Tip: The mountain view villas are away from the noisy surf and seemed to have more outside space than the...
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  • Stayed: August 2013, travelled as a couple
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1  Thank Ruth-Herts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

This place has not one single fault!

The spa is amazing! The food is delicious! The rooms are some of the best I have ever seen, the staff are more than helpful and friendly.

The setting is divine! The serenity is amazing!!

If you go here and you want peace and quiet with amazing food and service you WILL NOT be disappointed :)

Room Tip: Any room here is stunning - we had beachfront and it was STUNNING however the rice field views are a...
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  • Stayed: March 2013, travelled with family
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Thank Ness B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013 via mobile

Stay there with family for a wedding party. We get the ocean view villa. It was beautiful and quite spacious. The service is great and prerty responsive. The downsides are the disturbing noise from motorcycle speeding back and forth the beach and no access ramp for stroller.

  • Stayed: September 2013
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1  Thank raymonds7272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soori Bali

Address: Banjar Dukuh, Desa Kelating | Kerambitan, Tabanan 82151, Indonesia (Formerly Alila Villas Soori)
Region: Indonesia > Bali > Tabanan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Tabanan
#2 Spa Hotel in Tabanan
Price Range: £299 - £574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Soori Bali 4*
Number of rooms: 48
Official Description (provided by the hotel):
Set on the edge of the ocean between the Batu Karu Mountain and terraced rice fields, Soori Bali is a hidden refuge, rejuvenating and peaceful; it is Bali as it should be. Designed, owned and operated by renowned architect Soo K. Chan and his wife Ling Fu, the resort prioritises environmental and cultural sustainability. Crafted out of local materials, Soori Bali maintains a true sense of place. Keeping things pure, its restaurants use fresh produce from nearby farms and spices from its own garden; the resort’s spa uses only the highest quality organic products. All 48 of Soori Bali’s villas feature private pools with sweeping vistas. Within easy reach of the legendary Tanah Lot and an 18-hole championship golf course, the resort is perfect for those seeking spiritual and recreational delights. There are few places that revere nature’s gifts like we do, and absolute discretion for our guests is the pattern of our craft. Soori Bali is an amazing place to be, naturally. ... more   less 
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Also Known As:
Alila Villas Soori Hotel Tabanan
Soori Bali Tabanan

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