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“Great facilities, amazing setting, incompetent management”

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Pan Pacific Nirwana Bali Resort
Ranked #3 of 14 Hotels in Tabanan
Certificate of Excellence
London, United Kingdom
Level Contributor
87 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Great facilities, amazing setting, incompetent management”
Reviewed 22 July 2012

The hotel has great rooms, a beautiful setting with a view to the Tanah Lot temple, fun water slides, a lovely pool. It has all it needs to be one of the great hotels in Bali. Sadly it is so badly managed that it detracts from what should be a great stay.
- we book online, we get confirmation, a few days before we arrive we get an e-mail confirming our bookng but telling us they had calculated it wrongly. We agreed to resolve it when we got there.
- we arrive and discover that they have booked us in to two double bedrooms despite being 2 adults and 3 kids as per the booking. They knew we were coming (see above).
- the book us on the golf package but then tell us that the course is closed that week-end for a tournament
- we ask a hotel driver to take us to a sandy beach suitable for kids. He takes us to Echo Beach, not much sand and some of the fiercest rips in Bali (thanks to the Aussie surfer who warned us)
- dinner takes about 90 minutes to arrive. We end up searching for the pizza chef who has wandered off for 45 minutes. Note that the hotel is not busy at this point. The rest of the food for a party of ten had arrived interspersed over the preceeding 90 mins meaning any idea of having dinner together was lost.
We talked all this through with the manager who does not appear to have much idea what his job is.
What a shame. Such a well laid out and located hotel. It could be so good.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MetalPigeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPNBR, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 31 July 2012
Dear MetalPigeon,

Thank you for choosing Pan Pacific Nirwana Bali and sharing your experience noting “Great facilities, amazing setting, incompetent management”. We are glad you enjoyed our hotel room, Greg Norman championship golf course, location, spiritual private sanctuary amidst the lush tropical landscape and amazing view of Tanah Lot temple.

We would like to deeply apologize for all the shortfalls you experienced. We are distressed, to learn that several aspects of your stay did not meet your expectations. The Hotels Management has taken up the matter concerning the miscommunication on your golf package booking process, room assignment upon arrival to the hotel and your golf booking. All of the staff associates involved are now working on a better communication within the team and the staff are being coached and trained on the importance of providing accurate information to our guests.

We apologize for the inconveniences experience when our driver took you and the family to Echo Beach. Rest assure that it was not his intention to make our guests unpleasantly by taking to the beach. Echo Beach is the closest beach from our resort which is a popular surfer beach with large strong waves and undercurrents. Our driver should have warned you in advance and may take you to Kuta Beach or Sanur Beach for you and family to enjoy sandy beach, although they are a bit far away. Once again, I apologize.

Thank you for individually detailing these. Receiving Feedback like this is greatly appreciated and helps us become better at reaching the expectations of our guest and improving our services and facilities.

Please call on me when you are considering your return visit. We look forward to welcoming you back to Pan Pacific Nirwana Bali Golf & Spa.

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 July 2012

Pan Pacific Nirwana (old name was Le Meridien) is a luxury hotel with an incredible swimming pool including jacuzzis and waterslides, lots of stylish sundecks, friendly staff and very nice views of Tanah Lot temple, which is reachable walking along the sea or through the golf field in 5 minutes : go there before 9 am, after this time it is overcrowded until night. If you continue further (5-10 min on foot), you'll find the very nice "Melasti" restaurant with a terrace overlooking the sea, which is a very good option to consider if you don't want to eat everyday in the hotel. Breakfast was very good (huge buffet). Our room was big, had a nice view on the golf and the sea and a big bathroom with hot shower and bathtub!

A few "negative" points : The sea at the hotel is not suitable for swimming. Apart of the pool, you have to pay for every extra (even internet access) and they tend to overprice everything.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oukaischunomai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPNBR, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 30 July 2012
Dear oukaischunomai,

Thank you for choosing Pan Pacific Nirwana Bali and sharing your experience with us on TripAdvisor noting “Wonderful pool and Tanah Lot temple is so near!” We are appreciative and encouraged by the specific praise and kind recognition noting our resort location, room, exceptional swimming pool including jacuzzis and waterslides, lots of stylish sundecks, friendly staff and very nice views of Tanah Lot temple.

We apply additional charge to the guests for outsourced services like internet access and transportation. We have compared our prices with the same hotels category and rest assured that we quite competitive and are not overpriced in this area, however I take your comment to heart.

Please call on me when we can be of assistance. We look forward to welcoming you back to Pan Pacific Nirwana Bali Golf & Spa soon and often.

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2012

My wife and I were married on the beautiful cliff lawn at this hotel in July, 2012. The wedding planners were excellent and very accomodating and helpful in planning the wedding and also while we stayed at the resort. The views from the lobby and restaurants are amazing. The pool design is the best I have ever seen. All of our guests loved staying at the resort and I would definitely recommend having a wedding here or staying for a relaxing time.

Room Tip: Golf view rooms are very nice and you can also see the ocean.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pete O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPNBR, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 26 July 2012
Dear Pete O,

Thank you for sharing your experience with us on TripAdvisor. We appreciate you choosing to stay with Pan Pacific Nirwana while in Bali and having your wedding party at our cliff lawn in July, 2012. We are glad you enjoyed the pool, hotel location, a spiritual private sanctuary amidst the lush tropical landscape sharing the dynamic coastline with amazing view of Tanah Lot temple. We are pleased and proud of your comments regarding accommodating and helpful wedding associates, they will be grateful and encouraged by your kind recognition.

Thank you for recommending our resort as wedding venue.

Please call on me when you are considering your return visit. We look forward to welcoming you and your wife back to Pan Pacific Nirwana Bali Golf & Spa.

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colchester essex
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 July 2012

We stayed at the Pan in the first two weeks of April. My two daughters 10 and 12 and their mother. I had visited for a week in 2006 before this for a wedding and enjoyed it immensely .

The hotel had changed very little it is set in the north about an hour and half from the airport and 40 minutes from the seaside resort of Katu. Not that it's a long way the roads are choked 24/7 with literally thousands of mopeds and progress is very slow - this became a problem as time went on as the hotel is someway from any events you wish to do and most days included taxi journeys lasting hours

The hotel is set in massive grounds on the cliffs surrounded by beaches one with a world heritage temple and a world class golf course - if you play your looking at $150 but it's a life changing experience and something you will never forget. The hotel has a number of interconnecting pools which are fantastic there are tunnel slides which the kids never seemed to get sick of. There are many nationalities around the pool and we found the staff and other guests to be very friendly. There are always a number of waiters to bring you anything you want.

There are 3 or 4 restaurants serving a variety of food which varies greatly between first class and very poor - we found it necessary to complain one night and in fairness the restaurant manager refunded the charge without being asked

The bar is expensive and we gave up drinking cocktails at the pool because the bar served short measures ( this appears to be acceptable practice in Bali ). Again there was a great atmosphere around the bars - there tend to be a lot of weddings at the hotel and this really gave the place a buzz. The hotel entertainment is lame and best avoided

The first room we had was very small for a family we complained and were given a suite straight away which was fantastic. Free Wi Fi around the hotel is also very welcome

The hotel is famous for its spa but I found this to be very expensive and very average

Would I go back? Probably . The traffic in Bali is a big problem and the hotels location could put some people off. Overall though the world heritage temple and that golf course make it very worthwhile

Room Tip: Always worth chatting to the manager about an upgrade
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank konan098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPNBR, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 26 July 2012
Dear konan098,

Thank you for staying with us at Pan Pacific Nirwana Resort in Bali and sharing your experience with us on TripAdvisor noting “Beautiful hotel, great golf course. Let down by expensive drinks and poor food”.

We are glad you enjoyed our hotel room, Greg Norman championship golf course, location, spiritual private sanctuary amidst the lush tropical landscape sharing the dynamic coastline with amazing view of Tanah Lot temple. Thank you for mentioning our helpful and friendly staff associates. They will be very proud and thankful to hear of your comments.

We are particularly proud of our comfortable setting free of pollution and enhanced by the sound of ocean surf. Sometimes our location is underrated but it really has a distinct appeal to guests enjoying their sunsets, quiet time and tranquil relaxation in this spectacular natural setting. We like to say our resort is a private pristine sanctuary, which gives our guests the chance to be surrounded by culture, authentic character and natural beauty. We are improving our activities programing to make sure you can enjoy a multitude of opportunities without having to travel.

We understand and empathize with the restaurant improvement opportunities you kindly bring to our attention regarding our food. I have discussed this with our Food and beverage Manager, Chef and Training Manager; they in turn will ensure that improved processes and additional training is put in place with emphasis on service delivery. We have compared our prices with the same hotels category and rest assured that we quite competitive and are not overpriced in this area, however I take your comment to heart.

Please call on me when you are considering your return visit. We look forward to welcoming you back to Pan Pacific Nirwana Bali Golf & Spa soon and often.

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala lumpur
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 July 2012

i love this place, remote from hanky panky town. feels the freshness air and green view of bale!! rich with their own traditional ritual.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunga E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPNBR, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 26 July 2012
Dear Bungamas,

Thank you for staying with us at Pan Pacific Nirwana Resort in Bali and sharing your experience with us on TripAdvisor noting “island of love!!!” We appreciate you choosing to stay with us at Pan Pacific Nirwana Bali and your enthusiastic praise and recognition of our hotel environment and location. We are particularly proud of our comfortable setting free of pollution and enhanced by the Indian Ocean.

Please call on me when we can be of assistance. We look forward to welcoming you back to Pan Pacific on your next visit. We can’t wait till you return!

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 July 2012

My husband and I stayed here for 5 nights. This place is huge and absolutely beautiful. The staff were friendly, helpful, attentive and very polite. Nothing seemed too much trouble. Our room was spotlessly cleaned and beautiful with all the things you could ever wish for in a room. The king-sized bed was most comfortable and we slept so well while we stayed here.

The food was excellent in each of the restaurants. The breakfast has every food imaginable available in the buffet, whether you want western style food, or Asian style breakfast and the coffee is bottomless. The Balinese dance show on Friday night was good and we enjoyed the Balinese dishes in the buffet the most. I'd give most desserts a miss (not a fan of Asian desserts and versions of western desserts...they are generally a let down, even in a lovely place like this !)

The hotel grounds are very beautiful and well kept. The swimming pool is great. Water slides fun for kids (and adults too). The pool side service is exceptional. It's great that the attendants bring you chilled water when you arrive at the sunbeds or cliff-side cabanas. The food at the pool bar is excellent, although the local beer is VERY expensive here.

We also had a couple of massages which were lovely (but expensive by Balinese standards)

Aside from lounging by the pool, swimming, reading, playing golf, eating, having massages etc, there isn't much in the area to see or do (other than Tanah Lot Temple). This is a place to stay and unwind rather than get busy with activities.

This would be a fantastic location for a honeymoon if it is luxury & seclusion that you want. If you like shopping, seeing local sights etc, maybe stay here for only a few days.

Room Tip: We had a great view from our room (455) A great room on the corner, overlooking pool with distant oc...
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelissaBazley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPNBR, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 26 July 2012
Dear MelissaBazley,

Thank you for choosing Pan Pacific Nirwana Bali and sharing your experience noting “5 star luxury in an out-of-the-way location” We are appreciative and are encouraged by your specific comments regarding the amazing 5-night holiday location and experiences which we are delighted you shared. We look forward to your return in as we continue to work on improvements including guests’ accessories and programing.

Please call on me when we can be of assistance. We look forward to welcoming you and your husband back to Pan Pacific Nirwana Bali Golf & Spa sanctuary soon and often.

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 July 2012

This is one of the best hotels we have stayed in. Hotel grounds are simply stunning. There is plenty of swimming pools, surrounded by palm trees. It is almost like in a movie, everything is so perfect. The grass is cut to perfection, the plants are well taken care of by the gardeners. The hotel sits on a cliff, so there are no beaches, but no one cares, because the swimming pools are awesome. Plus the views onto the sea are amazing.

Hotel is surrounded by a golf course designed by Greg Norman. The price of a game is 110 dollars, but for that you get an electric cart and a female caddy/driver.
They also have a decent gym, a tennis court and a spa.

There are couple of (unfortunately quite expensive) restaurants. When you order something you have to add like 30% of taxes and charges to the base price, so keep that in mind when ordering. On the bright side the food is good and the staff is very nice. Have to admit that hotel staff is great in general. It's the typical asian culture, so warm and welcoming.

Rooms are ok too and although they are not brand new, they are still very nice. They are big, with huge comfy beds, big bathrooms and balconies. My wife said they could use a renovation and I have to agree with her, although I felt OK in the room.

There isnt anything to do around the hotel, apart of Tanah Lot temple. We rented a scooter in the hotel (was around 15 EURO per day) and drove couple of kilometers in every direction from the hotel, but still couldnt find anything (for example restaurant, a pub or massage place). There are a couple of places that sell food beside the temple, but all very basic and the food is awful there. So you are pretty much stuck with the hotel food for the whole stay, unless you want to take the 1h bus to Kuta/Seminyak, where all the good restaurants are located. Unfortunately the last return bus is not late enough and so you end up paying more for the taxi to the hotel (was around 100K from seminyak). We have stayed in four hotels on our trip to Bali and only this one was so remote.

MOst of the time we ended up renting a car with a driver or going for an activity, such as white water rafting on river Ayung (which, btw was amazing).

So to sum up: this hotel was great for a couple of days, but after that we got bored and moved to another hotel.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank W00ki3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Rooms at Pan Pacific Nirwana Bali Resort, responded to this review, 13 July 2012
Dear W00ki3,

Thank you for staying with us at Pan Pacific Nirwana Resort in Bali and sharing your experience with us on TripAdvisor noting “great hotel, but in a remote location”

We are glad you enjoyed our hotel room, Greg Norman championship golf course, location, spiritual private sanctuary amidst the lush tropical landscape sharing the dynamic coastline with amazing view of Tanah Lot temple. Thank you for your notation of smiling courteous staff. They will be so pleased with your personal recognition.

We are particularly proud of our comfortable setting free of pollution and enhanced by the sound of ocean surf. Thank you for mentioning this as sometimes our location is underrated when it really has a distinct appeal to guests enjoying their sunsets, quiet time and tranquil relaxation in this spectacular natural setting. We like to say our resort is a private pristine sanctuary, which gives our guests the chance to be surrounded by culture, authentic character and natural beauty. We are improving our activities programing to make sure you can enjoy a multitude of opportunities without having to travel.

Please call on me when we can be of assistance. We look forward to welcoming you back to Pan Pacific on your next visit. We can’t wait till you return!

Best regards,
Romy Mansoer
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Nirwana Bali Resort

Property: Pan Pacific Nirwana Bali Resort
Address: Jl. Raya Tanah Lot | PO Box 158, Tabanan 82171, Indonesia
Phone Number:
Region: Indonesia > Bali > Tabanan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Tabanan
#3 Spa Hotel in Tabanan
#3 On the Beach Hotel in Tabanan
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Nirwana Bali Resort 5*
Number of rooms: 278
Official Description (provided by the hotel):
Experience a flawless getaway in paradise against the dramatic backdrop of Bali’s iconic Tanah Lot Temple and the Indian Ocean.Pan Pacific Nirwana Bali Resort unveiled a brand new experience for guests with a US$10 million refurbishment of its 278 guest rooms including luxury suites and villas, restaurants, bars and event spaces completed in 2011. The renewed resort, complemented by the uncomplicated service and premium offerings synonymous with the Pan Pacific brand, will enable guests to enjoy enriching and unrivalled experiences.Experience the best location to enjoy a remarkable sunset in Bali with dramatic views of Bali’s iconic Tanah Lot temple, Indian Ocean, rice paddies, Greg Norman golf course and lush tropical gardens. In the resort, you can enjoy cycling around the resort grounds and the Bali countryside, a sunset walking experience with 103 hectares manicured gardens, spa indulgence at the Bale with endless view of the Indian Ocean, exquisite culinary offerings, relax by the three-tiered swimming pools with a 54-metre water slide, and many more activities awaits you. Complimentary shuttle service to Kuta and Seminyak is also provided.Children staying in the resort will be able to enjoy a wide-range of kid-friendly activities and experiences such as; painting, Balinese dancing, jungle gym, tennis, golf, Wii video games at Kids Club and Family Rooms or even join the fun environment activity of baby sea turtle release at the resort beach.Recently, Nirwana Bali Golf Club at Pan Pacific Nirwana Bali Resort received prestigious recognition as Asia’s 10 Most Elite Golf Courses by FORBES Travel Guide, voted 100 Best Golf Course outside the US (no 66) and No 1 Golf Course in Indonesia by Golf Digest-US and Indonesia’s Leading Golf Resort (2010, 2011, and 2012) and Indonesia’s Leading Spa Resort (2012) by World Travel Awards. ... more   less 
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Also Known As:
Pan Pacific Nirwana Bali Hotel Tabanan
Pan Pacific Nirwana Bali Resort Tabanan

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