I have taken some time to complete this review so that I may gain some perspective but I am still very disappointed in the hospitality we received at Villa Helen Balian. Whilst Balian was such a great place, it is unfortunate that one of few Villa's with an ocean view is so poorly managed. I travel extensively through SE Asia and go to Bali frequently and was very disappointed. When we arrived, we we barely greeted, the staff just indicated which rooms were available and then told us to pick. One of the rooms was unfinished and we endured power drills and extensive building works for the entire time we were there without any apology. The local staff were friendly enough and although the blonde guy's (owners son/manager) wife was super lovely to us, we felt as though we were crashing at their house for the week, with the owner drinking with his friends and them fighting about it (with her bursting into tears). Not very relaxing. Nearby, there is a beautiful nature walk, a gorgeous restaurant (at the accommodation we should have booked) and many other attractions in Balian which I thought they may mention but we were completely made to feel as though we were encroaching on their space at $170 per night. If we hadn't paid in full during booking, I would have found accommodation elsewhere. The place needs a through dust/clean/spruce and there were cobwebs in numerous places in my room. I can't understand the other more positive reviews on this site.
- Also Known As:
- Villa Helen Balian Bali/Tabanan