After reading on Tripadvisor many positive reviews about various private drivers in Bali, Wayan was the only one who addressed all my detailed questions in my enquiry email. I had a specific itinerary that involved approximately 7 very long days. Wayan gave me a reasonable fixed price and didn't seek to charge me for hours that exceeded 10 (as some other private drivers/companies do). Each day, him (or one of his colleagues if he was unavailable) ALWAYS turned up as early as 15 minutes. He and his colleagues were very reliable, trustworthy and safe drivers. Their cars were comfortable with air conditioning.
Wayan's main concern is not so much about cost but whether or not his customer is happy whilst in Bali. I had lots to see and not enough time, but Wayan made sure that I got to see everything I wanted to see on my list when in the east, north, west and south of Bali. If he wasn't familiar with a place I wanted to go to, he didn't hesitate to ask locals along the way for directions which helped to avoid time loss.
My only advice is:
1. make sure Wayan has seen your itinerary (despite me emailing it to him as an attachment and telling him there were 4 pages, I learned that his Blackberry only showed him the first page or two - therefore, put your itinerary within the email rather than as an attachment)
2. be clear on what his daily rate includes (I made sure I stated that it included parking fees, toll fees & his lunch because it helped me to correct him or his colleagues when I was asked to pay the toll fee for the Mt Batur area and Jatiluwih area. However, I should have also asked it to include a sarong.)
3. be clear on whether you expect him to be just a driver or also your guide (the latter is important to help avoid paying more money to local people who insist on being your guide when Wayan is not by your side).
In general, Wayan adapted well to my very high and demanding expectations and professionally handled minor problems that arose from any misunderstandings. Additionally, he helped me to avoid the stresses of scamming taxi drivers and other locals by picking me up upon arrival, taking me everywhere that I wanted to go in Bali and dropping me off at the airport. He made sure I remained happy and I did! Wayan keeps his word and I have no hesitations in recommending him and his team.
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