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“Was not a nice experience to stay”

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Le Dian Hotel Serang
Ranked #4 of 13 Hotels in Serang
Jakarta, Indonesia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Was not a nice experience to stay”
Reviewed 27 June 2013

I stayed in the so called "smart inn", a part of the hotel which is located in the back side of the hotel and you need to walk about 10 minutes to reach the "smart inn". apparently, all the superior rooms are locates in the smart inn. well, they don't say that when I booked their hotel through online travel agent. I just knew that after I arrived at the hotel.

Room was just okay. the bed sheet was not white, it was a bit yellowish. water heater in the bathroom wasn't working really well, sometimes there was hot water coming out, sometimes it was just cold water. for me, it was like staying in a 2 or 3 stars hotel with the price of a 4 stars hotel.

one good thing is the housekeeping worked quite fast to address guest's needs such as tissue and towel. this hotel only provides bath towel, they don't provide hand towel. front office staffs were inexperienced. they could not even try to help me with my room. breakfast buffet was just standard (rice, meat, bread, juices, salads, etc) and you need to find the table alone, there was no attendant in front of the restaurant to help you find the table and all the waiters were very slow in cleaning up the dirty tables.

overall, this was not a nice experience to stay in this hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ntrats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    5
    19
    21
    4
    3
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15
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2
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 June 2013 via mobile

If you think that you are going to be in a 4 star hotel, think again. From the outside it looks like a beautiful hotel, in the lobby it looks promising, but when you walk up to the front desk it stops. The staff was very rude, the food was one of the worst meals I have eaten in Indonesia, sorry I did not eat the steak it looked that bad. The room are old and you can not sleep because of the music coming from the band playing near the pool. My wake up call was children yelling at the swimming pool 3 floors below.
This was NO 4 star hotel

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wernerbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Serang hotels

Jakarta
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 May 2013

Le Dian is four star hotel in a West Java Wasteland and used extensively by the government for training seminars. Lots of smokey rooms and food that is oriented to the Indonesian clientele. However, I had a great massage at the spa and the room was pretty comfortable. I faced the pool and they had a live band so the music was pretty loud until ten am. They were eager to help though with whatever request I had so I give them points for service.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 February 2013

the city is small and not many attractions. however the hotel is a good place to relax especially the pool, it was clean and beautifully designed. the breakfast was quite vary and tasty, with some additional a la minutes egg corner will be better. certainly will be back for next vacation.

Room Tip: Choose the lower floor as the top one was a bit noisy.
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dashari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klang, Malaysia
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 November 2012

Serang is a small, sleepy town around 90km from Jakarta along the Jakarta-Merak toll highway. Though it is the capital of the Banten Province, not many busines people choose to stay in Serang since there are better choices available in Jakarta or even at Karawaci. The same applies to me but in the occasion the hotels are full, I tend to stay at Le Dian.

Though touted as 4-star, Le Dian is more to 3-star standard really. But having said that it is a decent enough hotel as long as one's expectation is not too high.

However, the staff are not all fluent in English and the guests might face communication issues if they can't converse in Bahasa Indonesia or Javanese. I am fluent in Bahasa and I generally find the staff to be very friendly and helpful.

The hotel have basic facilities such pool, a decent gym and even alife band performance.But there is only one restaurant which serves Indonesian, Chinese /Asian and Western dishes are of acceptable quality.

Pros:
- Decent and clean
- Cheap
- Friendly staff
- Several good Nasi Padang restaurants just outside the hotel

Cons:
- Language barrier
- Limited dining options
- No self ironing facility
- Rooms are basic with outdated furnitures and fittings

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank R_Sudhagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 September 2012

Big clean swimming pool, great fitness equipment, we stay at suits with free internet..
Breakfast is spectacular.. My wife and boys love the pool and room service is excellent! My mother cemetery is located in Rocek,Pandeglang, about an hour from serang, hope to stay again at le dian hotel sometimes in near future.

Room Tip: They just good, I hope they can keep it that way...
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Danny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 August 2012

This hotel was nice and it has nice pool. Nice bed but horible cleanleness. As you can see the dust under the bed and spider web under the chair. The food is eatable :d The range of breakfast menu is not bad. You can choose sort of breads, fruits and Indonesian food. Altough it was not far from the street, we can sleep well not hearing the honk, etc. but we were awake so very early in the morning by loud speaker

Room Tip: You should make sure it was AWAY from loud speaker
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank s_veronita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Dian Hotel Serang

Property: Le Dian Hotel Serang
Address: Jln. Sudirman no. 88, Serang 42118, Indonesia
Region: Indonesia > Java > Banten Province > Serang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Serang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Le Dian Hotel Serang 4*
Number of rooms: 80
Official Description (provided by the hotel):
Le Dian Hotel is designed based on a concept of embracing innovative and creative architecture with local inspiration. Le Dian Hotel has an impressive range of both business and leisure facilities which includes a ballroom to cater up to 450 people plus 10 meeting rooms to accommodate 10 to 150 people, restaurant, lobby lounge, pool restaurant, a large free-form pool, fitness center with state of the art equipment, spa and massage, tennis courts, music room and karaoke. ... more   less 
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