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“Poor quality & service”

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Imara Hotel Palembang
Ranked #34 of 50 Hotels in Palembang
Jakarta, Jakarta Raya, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor quality & service”
Reviewed 10 November 2013

i stayed for one night, when first time i got in the room i smell strong tobacco odor then i call to ask for change the room but they answered there is no other room available so they just spray with fragrance, it helps a bit. Road noise are clear to hear in the room. The TV is so old and small, also the personal air condition unit is not cool at all. Bath room not cleaned well, i found some splash yellowish water in the toilet seat. The worst thing is when i want go to sleep, i was so shock when i saw stained bed sheet, luckily the duvet are white and clean so i sleep over the duvet. Shock #2 when i went to their resto for breakfast, there's too few table and i have to wait but there is no one to manage the waiting list, so i talk to one of the waiters to call me if there any table are available for me while i wait in the lobby. After 15 minutes there's no one call me, so i go back to the resto, luckily there's someone who already finished his meal, so wait close to him to get the seat.
How come they can call their hotel as 3 stars hotel, with no swimming pool / gym, old tv, tiny resto for breakfast? This is my first and the last time to stay in Swissbelin Imara Palembang.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Villahermosa, Mexico
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2013

I would like to say what a surprise it was to stay back at this hotel. Before you had to wake the staff up in the morning for a cup of coffee . Since it has been taken over by the Swiss belinn chain
The whole hotel has improved to be 3 star.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Al1957canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imara Hotel Palembang

Property: Imara Hotel Palembang
Address: Jln. Jenderal Sudirman 1111 A, Palembang 30128, Indonesia (Formerly Swiss-Belinn Imara Sudirman)
Region: Indonesia > Sumatra > South Sumatra > Palembang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#9 Spa Hotel in Palembang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Imara Hotel Palembang 3.5*
Number of rooms: 72
Official Description (provided by the hotel):
Imara Hotel Palembang is a 3-star hotel designed in classic European architecture combined with a modern and simple interior. Strategically located in the heart of Palembang, capital city of Indonesia's South Sumatra Province, Imara Hotel Palembang is less than 30 minutes from Sultan Mahmud Badaruddin II International Airport. The strategic location of the hotel allows easy access to government offices and the main business district, and is within easy reach of the city's numerous dining, recreation and entertainment options. Imara Hotel Palembang is the ideal place to stay for both business and leisure travellers to Palembang. ... more   less 
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Also Known As:
Sahid Imara Hotel Palembang

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