when i came to check in i was surprised since the receptionist says no reservation under my name while it booked thru portal from past 2 days before arrival for 4 night stayed, and the receptionist say nothing till i shown him confirmation letter from portal. On the next morning while i took breakfast I've secondly surprise since my daughter omelet been charge with no information from waiter/tress about breakfast condition ( served or charge) then i mentioned to charge to my room but the waitress insist to ask cash and it's looked like I'm a skipper ( what a hell!!! i stayed for 4 night and I've been paid while c/i ). At the afternoon I've found my vehicle scratch in the hotel parking area were i surely know that my vehicle in good condition, then i ask to security did he knew what happened or any cctv that shoot on parking area to make sure everything clearly but he ignored my question and with a grumble he said nothing happen. I've try to meet the manager, i found Mr. Odi (front office) and i tell him all the trouble and hope does any attention to all of these. He promised to make it clear in the night while i came to the hotel. I arrived at the hotel at 8 pm the go to the reception to ask Mr. Odi but receptionist says he took a break at the moment, and i said I'll wait in my room if he's ready. Until morning ( 2nd day morning...) there are no one from the hotel come to my room. i was very disappointing, I'd go down to reception and ask Mr. Odi but he ain't coming yet info the officer, then i ask the officer to call the hotel manager (Mr. Deki - were I've got info he's in house in the hotel ) but it very shame that he won't coming down to faces me with a reason he doesn't know anything instead of Mr. Odi. HOW COME? ARE THESE NEW HOTEL GREAT TREATMENT? ARE THE SLOGAN ON LIFT ARE TRUE? ARE THE GRAFFITI ARE HONEST ?
PLEASE TRY IT IF YOU DARE.........
- Official Description (provided by the hotel):
- Maxonehotels at Vivo Palembang is designed to provide a stylish yet value - oriented accommodation in all city centers, with particular attention to the needs of professionals on the move. Bedrooms are sold on basis of the early you book, the less you pay and periods of high demand cost more than less popular periods. We offers 90 rooms, consisting of our Happiness Room 60 rooms, Happiness Executive Room 23 rooms, our Warmth Room 4 rooms and our Love Room 3 rooms. ... more less
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