I have been stay in this hotel few years back from this year. The situation getting worse and worse. I am not request a fancy hotel in Kluang but should be a hotel with basic living standards requirements. Below my experience when I am staying in 1018:
1) The water come out from water tap was very string chemical smell. I have ask the staff but she didn't answer me.
2) The frame of air conditioner outlet was shaking and making noise whole night. The air blowing very string even you turn it to low. You feel like you are standing on the mountain top. The room temperature was not adjustable. I have turn the temperature setting to 35 deg C but it was remained in freezing temperature.
3) The sound proof for the windows were very bad. I could hear the car horn even I am staying at 10th floor high. You could easily wake up and hear the band sound from the night club until midnight.
4) The blanket was so smelly. I didn't dare to check whether the blanket was moldy. The bath towel turn light grey color where it should be white initially.
5) The ventilation in restaurant was bad. You would have a frying smell on your shirt after you take your breakfast in the restaurant.
6) The only smiling face that I get was when I check in from the receptionist.
7) There was no non smoking room in this hotel. Smoking smell was every room you stay.
But the hotel was located next to bus station and close to city area. The receptionist could provide some basic travel information. if you didn't have the basic requirements that I mention above. Than this hotel would be a place to stay for you.