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“Service and management policies let it down”

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Kuramathi Island Resort
Ranked #1 of 1 Hotels in Kuramathi
Certificate of Excellence
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Service and management policies let it down”
Reviewed 18 July 2014 via mobile

If you want serene, quiet, deserted island type place this is not for you.

If you want Maldives with lots of restaurant options, bars, kids club, shops, disco, diving options, big masts looking at you and don't mind it being busy then pay for Select AI and this is for you.

Because of our little one we stayed in beach villa with jacuzzi, 91 then moved to 149 when we complained. (Kids not allowed in water villas, safety issues) 91 is in garden not on beach. Don't bother with jacuzzi go for water villa or deluxe beach villa which are directly on your own private part of the beach at the top of island.

Cleanliness 11/10
Service 7/10
Food quality 10/10

Here were my pros and cons:

Island green waters
lovely white sands
Outside bathroom amazing
Amazing fish in restaurants.
Food in restaurants is very good, even tho you are in select AI you get just as good /better quality and size of portions.
Very good wine (select AI)
Fresh food cooked in restaurants is much better than buffet options
Island cafe, lovely food and staff.
Kids club
All public bathrooms are amazing and very clean.
Generous strong cocktails (select AI)
Select AI means Select AI only things excluded were lobster and a few of the drinks. But most branded alcohol was readily available. We had bottles and bottles of Gallo rose and Sauvignon Blanc. Plus cocktails.
Great Kids club - much much better than average. swimming every day and they have birds which the children love, BBQ, marine talks.

Service is a bit hit and miss, half make u feel like you are a bother to them, other half fall over backwards for you.
Rooms average decor
Buffet - average to good food but service and strict table allocation policies let it down.
Large island, def a resort not small hotel. 30mins from one end to other in heat is hard work. But walking it helped me burn off all that food I was eating.
Weather - we only had 1 day of rain out of 10.

When we arrived on sea plane we were left on a pontoon waiting for a boat for approx 30mins in midday sun with a baby.
White Plastic tables and chairs
White plastic sun beds
Busy resort, not the serenity I was expecting.
Staff very restricted by managements policies.
In buffet - place was empty & asked to move to quiet table for our sleeping baby but not allowed. And of course baby woke up. Inflexible eating arrangements.
Website says free kids club under 3 but you have to pay 10 dollars an hour for under 3's.
Mosquitos... Spraying island twice a day but not enough! Both of us were covered in bites despite no perfume products and incognito bug spray.
Busy, very busy. Not the quiet haven I was expecting
No fresh coconut available! On a tropical island!!
No iced coffee's available! Closest I could get was a coffee milkshake in island coffee shop.
Lack of golf buggies, u have to know the route they take to catch one.
Service & maintenance trucks hurtling up & down the main rd.

Booking a water villa - I think that is what makes this resort or go somewhere else.
Going for 2 wks not 10 days.
Do do do Book extra select AI
Complain if not happy with villa, they will move u no problems.
Going to top of island it's much quieter. You can find quiet beaches if you exit the roads by the recommended snorkel exits.
Bugs! Mites & Mosquitos are plentiful. Do not wear any perfume products. Inc perfumed suntan lotion. Avoid green areas to avoid bugs.
Do go Snorkelling on the route opposite Laguna bar.

All in all we had an amazing holiday, just a few things that took the sheen off it... Couple of steps away from being the absolute best. It's a shame because they could really tweek a few things to make it perfect. It wasn't the quiet exclusive Maldives I was expecting but we still had an amazing holiday. Would I book this hotel again? No. But my husband said he would.

Stayed July 2014
7 Thank Lonasass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,687 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (805)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Danish first
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  • English first
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English first
Swindon, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2014

This place is postcard picture perfect and I can't believe anyone has anything bad to say!

We went on our honeymoon here for 8 nights in march, we stayed in a beach villa on select all inclusive. The food is amazing, regardless if whether it was a buffet or al a carte.

I recommend the hotel photo shoot, we have some amazing photos!!!
The spa is also phenomenal!!

I can't say anything that hasn't already been said. My advice.....BOOK UP NOW!!!!!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank traceypiprogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

This isw a late review by me and my wife as we went to Kuramathi in August 2013 for our honey moon. Every element of this holiday was wonderful.
We initially discounted this island as it is one of the biggest islands but this is in fact a positive. Even though the island was at capacity we would hardly see other people and you could find long stretches of beach with no one there.
We did the standard all inclusive in a deluxe beach villa, this was a great result as the deluxe villa's although not huge were at the quiet end of the island.
Staff incredible, food very good although more than 10 days could be repetitive. Cocktail range was huge and excellent spirits available on the package. Hardly saw a child!
Transfer and lounge excellent, same table reserved every day, brilliant snorkeling over coral and fish varieties were magnificent.
Can't cover all the wonderful things but overall a perfect honeymoon!

Room Tip: Get a room at the end of the island neat the sandbank, it is much quieter and the sandbank is majest...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Squash_23-06-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bielefeld, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

We have been there for 12 days for honeymoon and it was perfect! We stayed in a beach villa with jacuzzi, which was lovely.I had my birthday while we were there, and on the evening the staff had made me a cake and sang happy birthday!! We had 2 couples massages in the spa an also the ayurveda-massage is fantastic! It was a holiday of our lifetime....

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3 Thank Sanne772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

All I can say is outstanding.
Wished I was still there. Amazing service and so beautiful
Staff are wonderful and the food to die for.
I love this place and would happily go back every well but I think they may be out if my budget.
I would deffo go back again and it the best I have been too overall as we have stayed on a number if Islands.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4 Thank Steve445544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leeds, england
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 July 2014

We travelled here for a week at the start of May on our honeymoon and from start to finish everything was perfect.

We stayed in a beach villa with jacuzzi, which was lovely, staff were always attentive, my husband had his birthday whilst we were out there, and without us mentioning it, on the evening they had made him a cake, sang happy birthday and got him a card which I thought was fantastic. Also, considering the number of rooms on the island, it was really quiet - we found a small bit of beach where nobody else seemed to be and stayed there most of the week.

I would definately recommend going select all inclusive, it gave us so much freedom to eat/ drink anywhere on the island. We did intro to scuba, fab. Also we made use of the spa which was lovely esp when we had 30 minutes on our own on a jetty!

On our last night we paid for the serenade dinner, which I would say if you can afford is a must. We had a 5 course dinner by candlelight with wine and a private waiter, it really was the most perfect way to end our honeymoon.

To sum it up, amazing sun, sea, snorkelling, food, drink and experience, we are already saving to go back there!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
4 Thank emmauk86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
63 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 July 2014

Overall, very happy with our week in Kuramathi. My one piece of advice would be to UPGRADE to SELECT ALL INCLUSIVE! Trust me its well worth the extra money. There is a great selection and variety with the restaurants. We loved Island BBQ in the evening & the Palm for lunch but all the restaurants were excellent. All the bars are great and delicious cocktails. The staff in Dhoni Bar could be more friendly, and table service could be very slow sometimes. The service here was very good and staff friendly but having came from a week in Sri Lanka, the level of service just wasn't as good. They definitely go the extra mile in Sri Lanka which I felt wasn't always provided here.

We stayed in a Beach Villa, the room was adequate but I would have liked it to be a little more luxurious and I wouldn't consider it a beach villa, more a garden villa. Overall I was very happy and would return but would get an upgrade on our room choice. This is a beautiful island and very well maintained...... PARADISE!!

  • Stayed June 2014, travelled as a couple
    • Cleanliness
    • Service
4 Thank cunga22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kuramathi Island Resort

Property: Kuramathi Island Resort
Region: Maldives > Alifu Atoll > North Ari Atoll > Kuramathi
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Kuramathi
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Kuramathi Island Resort 4*
Number of rooms: 290
Official Description (provided by the hotel):
Measuring 1.8 km long, this idyllic resort in North Ari Atoll is dotted with lush flora and fauna, turquoise lagoons and tapers into a pristine sandbank. Catering to all budgets, the choices for villas are many, and ranges from the simple yet stylish Garden Villas to the ever popular honeymooners' favourite over water choice, Water Villa with Jacuzzi. Early 2016, Kuramathi is set to extend the options with new villa categories that will features villas over water, several with private pool and also two bedroom houses suitable for families or friends travelling together. Savour exquisite recipes from over 10 restaurants catering to diverse taste buds. Imbibe tropical concoctions in 6 bars conveniently placed around the island, and they have the added plus of regular evening entertainment. Leave your worries behind, and choose our great-value all inclusive packages to enjoy the best that Kuramathi has to offer. The Basic All Inclusive includes a wide range of premium beverages while the Select All Inclusive is ideal if you wish to have a taste of Kuramathi at its best where you wine and dine at any restaurant of your choice. Rejuvenate, revitalize and beautify at Kuramathi Spa, with its blend of diverse therapies using signature product line Voya, which comes from Ireland and is made from hard-harvested organic seaweed. Dive with eagle rays, friendly sharks and explore world class dive sites. Become a certified sailor at the only Royal Yachting Association certified water sports school in the Maldives. Bond with your family at Bageecha Kids Club and let the children indulge in fun yet educational programs. Learn more about the thriving organisms both in and out of water at the multi award winning Eco Centre. There is simply something for everyone on an island that is naturally Maldives - Kuramathi Island Resort. ... more   less 
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Also Known As:
Kuramathi Island Hotel Kuramathi
Village Hotel Kuramathi
Kuramathi Village Hotel
Kuramathi Cottage Spa
Kuramathi Island Resort Maldives

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