we stayed here for 2 nights and are extending for 2 more nights. hotel is nice, all the staff seem helpful. room is spacious- nothing fancy, bed is comfortable, there's a writing desk, flat screen tv with cable channels, fridge, sink. with hot and cold shower with good water pressure. buffet is good. they serve rice, bread, corned beef, fruits, cereal etc. (i'm not a heavy breakfast eater so i go for the fruits.) my son loves the mango shake they have which costs P100.00. we had the 3-course meal last night. the steak was very, very good (P888). the soup and dessert, i can do without. (sorry, chef! ) taxi is pretty accessible, about P70-120 pesos to ayala depending on the traffic. the place is close to whatever you need. there's a store and a laundry place within walking distance. WIFI is soo slow and very frustrating at times.
the only issue i ran into was the misunderstanding regarding the payment. i reserved online directly to ALPA suites and i was charged P460.71 to hold the reservation and this would be deducted from the whole amount. my receipt told me the remaining balance payable to the hotel was P460.71 (deducted already along with EVAT 12% of total room charge). when i was paying i was told that the P460.71 went to DirectWithHotels Ltd and therefore couldn't be deducted from my bill. i showed the receipt and the staff and i went back and forth about this. i emphasized to them that i had no problems paying IF i was informed byt the hotel reservation person about this BUT the receipt clearly SHOWED that what i initially paid was my deposit. if it was being paid to someone else, then the hotel should inform us when we book so we know because it is misleading the customers. the hotel rectified this by finally crediting the amount to me hence issue is now settled. thanks to reina, jv and the girls. I truly appreciate it.
wifi- it is sooo slow so make sure you have your own internet connection or go somewhere else because you can't do your work here fast. perhaps this is one thing the management needs to fix: WIFI please!
we are enjoying our vacation in cebu. it is a wondeful city, with nice people. a bit calmer than manila. but i'll write about cebu next time.
as you can see from my other reviews, customer service is a big deal to me. despite the issue about that deposit, i would recommend this hotel. the staff is accommodating, respectful and helpful (they resolved my deposit issue right away). they are hardworking and are always willing to assist. not once have i seen an unfriendly face here. everybody , and i mean everybody, has a ready smile for you. i'm sure they get tired too but they always look happy.
THANK YOU, alpa suites staff. you are making our stay comfortable and fun.
- Official Description (provided by the hotel):
- The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more less
- Reservation Options:
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- Also Known As:
- Alpa City Hotel Mandaue
- Alpa City Suites Cebu Island/Mandaue