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“Nice hotel” 4 of 5 bubbles
Review of Alpa City Suites

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Alpa City Suites
Ranked #1 of 13 Hotels in Mandaue
Bago City, Philippines
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel”
4 of 5 bubbles Reviewed 4 September 2013

This was the second time we stayed at Alpa Suites. Both times we were happy. All the staff, from the front security, front desk, doorman, and the housekeepers were excellent. Fast check in, fast check out with no surprises. Large rooms, very clean, comes with fridge, coffee, and micro. No wifi in the rooms but was in the lobby. Have 2 PCs to use near the lobby. Breakfast buffet was excellent. Very good restaurant 30 meters to the left, Pido's Grill.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jpbago3862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 reviews from our community

Traveller rating
    94
    102
    35
    11
    4
See reviews for
28
95
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49
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Oregon
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

This is an excellent choice for a hotel at the Cebu/Mandaue border. I booked online with Agoda and had no issues at check-out. The room was large and clean and had a little "kitchenette" area with microwave, fridge and sink. The breakfast buffet was okay but nothing special. The only slightly strange issue with this hotel is that you need to request and pay a refundable deposit for an in-room router if you want WiFi in the room. Then an IT guy comes to the room and plugs in the router and voila, WiFi in the room!

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pdxjimOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newman Lake
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 13 August 2013

This hotel has really gone down hill and is now run by very corrupt management. After checking in I extended my stay at an agreed price and paid in advance for my room. When I went to check out, I discovered management unilaterally decided to increase my rate by over 25% and demanded payment of the increased amount. I did not discover the increased rate until I checked out, so I was very much deceived. They also padded my bill with mysterious charges they refused to justify and refused to give me a copy of the itemized bill. All in all I ended up feeling raped and will NEVER EVER stay there again. If you choose to stay there, you do so at your own risk.

Room Tip: Go to the hotel down the street, go to any hotel, but don't stay at Alpa City Suites!
See more room tips
  • Stayed August 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank ylorose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpa City S, Director of Sales at Alpa City Suites, responded to this review, 14 August 2013
Thank you for your comments. We apologize for the inconvenience that you encountered during your stay with us. As quality service is out utmost priority, we have called the attention of all parties concerned. When things fall though the cracks, we always ensure that we fix them straight away. Otherwise, we would not have garnered most of these positive reviews. Please do come back soon so we can show you the improvements we have made.

Warm Regards,

Anna Galicia
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed 29 July 2013

WOW! Really enjoyed staying here! Clean, quiet and comfortable with a reasonable price. Front desk and reservation staff are very friendly, helpful, and beautiful. The rooms are clean and perfect for a tired person from travel like me.Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep.The hotel combines warm hospitality with a lovely ambiance to make your stay in Cebu, Philippines unforgettable.Nice job guys! see you all again.Excellent.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kyle Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 July 2013 via mobile

Stayed here for a few nights in early June. Property is new, friendly yet professional staff, unmatched value and breakfast is good. They even have a shuttle to and from the city center.

On our next visit to Cebu, we will stay here again. My only suggestion, add wifi in room.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 July 2013

This is my 3rd stay and the room quality/cleanliness has been very good and consistent.

The complimentary breakfast is good, but not as consistent as other amenities. Some days very good, warm food. Other days, not so good and buffet items are barely even warm/almost cool.

The house keeping staff continue to be very friendly, but the front desk personnel don't seem to be as friendly as my previous stays.

For now, I will continue to stay at Alpa because the location is good for visiting my fiance's family and the overall quality is still very good.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank CL_Colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 25 July 2013

Its a nice hotel situated right in the middle of Mandaue City, with a easy access to Ayala Center Cebu and SM City Cebu. The room that we were assigned was supposed to be a deluxe room and apparently we were upgraded to a superior deluxe room which holds a queen size bed and can still accommodate a extra bed to boot! Maybe this is because my sister booked us through expedia..
Im a big breakfast eater, but their breakfast buffet really disappoints. Early check out should be coordinated the night before, because when we are trying to contact the front desk, house keeping & operator at around 5am, nobody answered, so we are left to deal with our baggages to ourselves to catch the first flight out to Manila.
Over all the accommodation is good but due to the sloppy breakfast and unmanned front desk and sleeping staff, the experience falls on an average.. ;-)

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank fhel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpa City Suites

Property: Alpa City Suites
Address: Hernan Cortes corner F. Cabahug sts., Mandaue 6014, Philippines
Region: Philippines > Visayas > Cebu Island > Mandaue
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 13 Hotels in Mandaue
Price Range (Based on Average Rates): £
Hotel Class:3 star — Alpa City Suites 3*
Number of rooms: 84
Official Description (provided by the hotel):
The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more   less 
Reservation Options:
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Also Known As:
Alpa City Hotel Mandaue
Alpa City Suites Cebu Island/Mandaue

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