I made my reservation on line for this Econo Lodge. Received a confirmation email and a reminder email detailing out what I had reserved. Very glad I kept the email. Arrived about 8:30 PM with my traveling companion and discovered that there was a room for me, but not what I had reserved - a double bed room. They "only" had a queen size bed or a king size bed which was not what I needed. Needless to say, I was upset to have this happen later in the evening. She offered me two rooms for more than what I was supposed to pay for the room I'd reserved. I said no, give me two rooms for the price I reserved at. So she did do that. It just irritated me that she didn't offer me other accommodation for the same price - very bad customer service. And NO apologies. We got the rooms, on different floors. Rooms adequate - in need of updating. Turned on A/C and it just smelled musty. Bug (alive) under the bar of unopened soap in the bathroom. Just not a great start to the Labor Day weekend trip.
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- Also Known As:
- Econo Lodge Beatrice
- Beatrice Econo Lodge