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“Lovely Hotel, Perfect Stay”

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Heritance Ahungalla
Ranked #1 of 2 Hotels in Ahungalla
Certificate of Excellence
Colombo, Sri Lanka
1 review
“Lovely Hotel, Perfect Stay”
Reviewed 30 July 2014

We went here purely for relaxation The hotel is a dream, the staff is friendly and the food was fantastic. Plenty of live food counters in the buffet they were entertained our special request on food . We were able to see the kitchen & we had nice cooking class with chefs. Rooms were good and has a great antique out fit. Two pools were great option for us. We loved the place and we had a great experience for the spent and waiting to go back to the heritance ahungalla soon.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank sanjaya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 1 August 2014
Dear Valued Guest,

Thank you for selecting Heritance Ahungalla as you holiday destination. Thank you also for taking the time and trouble to comment about us on the Trip Advisor. We are very happy to see your very positive comments and hope that you had a great stay with us. Please know that it is a pleasure to have had the opportunity of looking after you and your friends. We trust that you would consider this as your dream location where you can have a relaxing and rejuvenating break from your busy schedules. Look forward to having you back with us soon. Please Keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (518)
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English first
Bathurst, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

We enjoyed the most incredible personalised attention at The Heritance. Our entire experience was amazing - great food, location, service & varied experiences provided by the hotel. Amazing! We have travelled widely & this hotel is by far one of the best where we have stayed.

Room Tip: Ocean facing is great.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Sue N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 31 July 2014
Dear Valued Guest,

Thank you for selecting Heritance Ahungalla as your holiday destination. Thank you also for taking the time and trouble to comment about your holiday experience on the Trip Advisor. We are delighted by the very positive remarks you have made about the hotel, service and our food. Please know that we consider it a pleasure to have had the opportunity to look after you and give you a memorable holiday experience. We hope you will come back soon for another spell of holiday with us. When you decide to come back please keep us informed so that we can welcome you back to our home. Until then take care and keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 July 2014 via mobile

We loved our stay here! The food was fantastic and the pool n beach were exquisite! Do take the chocolate tour in the hotel - the chef is an absolute darling :-) Also if ur staying during a weekend,make sure to see the light show in the night,overall,awsm hotel! :-)

Stayed July 2014, travelled with family
Helpful?
Thank dat-gal-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for selecting Heritance Ahungalla as your holiday destination. We are very thankful for the time and trouble you have taken to post a review about your holiday experience with us on the Trip Advisor. We are delighted by your comments and are very happy in the knowledge that you have enjoyed your stay with us. Please know that it was a pleasure to have had the opportunity to look after you and we hope you will continue to be with us during your next holiday too. Please keep us up dated when you make your holiday plans so that we can be ready to welcome you back. Until then take care and keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 27 July 2014

I recently stayed at the Heritance Ahungalla with my family and level of service that we received was outstanding. Every need was catered for and every wish granted. Would not hesitate to recommend this hotel and cannot wait to return.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 31 July 2014
Dear Valued Guest,

Thank you for selecting Heritance Ahungalla as you holiday destination. Thank you also for taking the time and trouble to comment about us on the Trip Advisor. We are very happy to see your very positive comments and hope that you had a great stay with us. Please know that it is a pleasure to have had the opportunity of looking after you and your family. We trust that you would consider this as your dream location where you can have a relaxing and rejuvenating break from your busy schedules. Look forward to having you back with us soon. Please Keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dehiwala-Mount Lavinia, Sri Lanka
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 July 2014 via mobile

I am writing this over a cup of coffee from the hotel. I have visited this hotel from the days it was triton and this officially concludes my 8th visit to this place (yes thats right !) And i am not joking ! Why so many times well two things always bring us back , one is the food and next is the service and fllexibilty. So this makes it my first visit for this year and believe or not i m due there in september as well. Over the years this hotel was able keep up as one of the trendiest in the vicinity however now it seems to lack behind. The food was once heavenly but now let me simply say " not as heavenly" . We were always amazed by the weekend dinner barbecue but this time it was highly dissapointimg and disorganised. We always loved the jumbo prawns and lobster (cray fish) that they always did have . but this time the stock seemed old and frozen . Worst of all the buffet spread never seemed to be re filled . Todays breakfast , i had to tell more than 3 jr chefs to re fill the bacon and it took them 20 mins. So yeah alot of negatives seemed to be observed by our group of friends who have just like me been patriots of this establishement. Rooms seemed to have changed very little. Some rooms seemed to be well stock with all the essentials some rooms seemed to lack a few things e.g bottle openers tea /cofee refills and glasses . However for a person visiting for the first time this perception can definitely differ . This was written with a lot of dissapointment and heart break hope the management will be able to revive this place before it becomes uncontrollable ( not that it is bad ) .

Ps one thing that has never ever changed is the friendly staff so kudos for that. Love how pleasant everybody is ! C u soon as always :)

Stayed July 2014, travelled with family
Helpful?
2 Thank DhanNiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you very much for selecting Heritance Ahungalla as your holiday destination. Thank you also for the time and trouble you have take to comment about our hotel on the Trip Advisor. We greatly appreciate all the comments that you have made and are very thankful for bringing the pros and cons to our notice. We believe that this gives us the opportunity to correct and improve ourselves. Your review was discussed with my Executive chef and immediate measures were taken to rectify areas that have been pointed out by you. However, we are happy to note that you have enjoyed your stay with us and that you are planning to come back to us again. We look forward to having you with us again and we assure you that we will take care of you when you come next and ensure that you will be 100% relaxed and rejuvenated during your stay. Until then please take care and keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2014

The five star Heritance Ahungalla, a stylistic blend of concrete and the natural in the most seamless manner without the slightest hint of any encroachment on nature which is one of the famed architect Gefforey Bawa’s classics. It boasts of 152 rooms and is located on the southwest coast of Si Lanka that constitutes a place for ultimate enjoyment. Being at the hub of the south coast it offers exciting getaways to the tour the adjacent Madhu Ganga, see the Kosgoda Turtle Hatchers or visit the splendid Galle town.
As the guest approaches the hotel through the winding road line with swaying coconut palms greet and green turf beckons, the eye wanders to the luxuriously appointed expanse of the lobby and the infinity pool just ahead of it which is strategically built in line with the eye and beyond it the blue waters of the Indian Ocean lying yonder stretches from horizon to horizon, and is most often dotted with sailing crafts. All the rooms offer panoramic sea views and scrumptious buffets are available to delight and tickle the taste buds. The main restaurant is dedicated to a particular theme very often and offers a unique cuisine to enjoy. Dining in the Upper Room is available with some exotic and unusual options and the Heritance special menu is a must try.
The service is superlative and the staff clad in printed batik attire and management very courteous and polite and goes out of their way to make the guests comfortable. This hotel is famous for the rich tapestry of accolades it has earned and continues to be a flagship hotel of the south coast and has reached the Green Globe benchmark certification for wholesome environmental practices and continues its energy saving thrust in being a good exemplar to the entire hospitality trade of Sri Lanka.

Room Tip: Make booking early in advance to avoid disappointment
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Mahes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for selecting Heritance Ahungalla as your holiday destination. Thank you also for taking the time and trouble to share a review with photographs of your holiday experience with us on the Trip Advisor. We are delighted by your positive comments and are very happy to know that you had a great holiday with us. We hope you will come back soon for another spell of holiday. Please keep us up dated when you make your next holiday plan to Sri Lanka. It will be a great pleasure for us to welcome you back at our home. Until then take care and keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 July 2014

This was our first time visiting heritance ahungalle and we were looking forward to a relaxing weekend. First up when we arrived our room wasn't ready and even though I had specifically requested for a king size bed since we were travelling with our son instead of individual beds this too was not taken into account. After sitting in the lobby for over 30 minutes we were finally taken up to our room . The luggage however was not brought to the room and after waiting a good 30 minutes we had to go looking for it. As for the food we found it to be basic and lacking in flavour. Breakfast was much better as it had a variety with many local dishes and seasoning. I found it bizarre that very little seafood was on the menu being a sea side hotel.
The staff were attentive and went to the extent of asking if anything special was required for our son. Location is beautiful and rooms are good. Need to improve in food and urgency of staff In getting things done.

  • Stayed May 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Wathsala_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahungalla_Heritance, General Manager at Heritance Ahungalla, responded to this review, 27 July 2014
Dear Valued Guest,

Thank you for selecting Heritance Ahungalla as your holiday destination. Thank you also for taking the time and trouble to comment about your experiences at our hotel. First of all let me very humbly apologies to you for any inconvenience and bad experience you had to undergo at my hotel. We have taken your remarks in a very positive manner and have discussed at length about it. I have had a very serious meeting with our Front Office Manager and Executive Chef regarding these issues and will ensure that they will be rectified immediately. We thank you for bringing all these to our notice as these give us the opportunity to improve ourselves. We assure you that we will ensure that all these areas are now taken care of and we hope that you will come back to us despite your bad experience to see the improvements. Until then please take care and keep in touch.

Yours Sincere Refhan Razeen, General Manager at Heritance Ahungalla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritance Ahungalla

Property: Heritance Ahungalla
Address: Galle Road, Ahungalla 54041, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Ahungalla
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Ahungalla
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritance Ahungalla 4.5*
Number of rooms: 152
Official Description (provided by the hotel):
Welcome to a beach hotel where style and substance mix like a classic cocktail. Just as the turquoise infinity pool seems to blend into the ultramarine Indian Ocean, award-winning cuisine fuses the best of east and west. Welcome to Heritance Ahungalla, where we weave a little magic into your holiday memories while promising you the finest hospitality and best luxury services among Sri Lanka beach hotels. ... more   less 
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Also Known As:
Heritance Ahungalla Hotel Ahungalla
Ahungalla Heritance Hotel
Heritance Hotel Ahungalla

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