My wife and I spent one night here because we were doing the Worlds End hike and it was close to drive there. BIG MISTAKE!!! We arrived to a cold, dark and damp room. We asked for towels and when they brought them, they were still wet and had a weird smell to them. We were unpacking to settle in for the night when a staff member came and asked us if we wanted dinner from the restaurant and we said "In a little bit" he then told us we only had an hour to put an order in this was at 5pm. After that we would not be able to have dinner at the hotel. We decided to pass and eat somewhere else outside the hotel. After we came back from strolling around Nuwara Eliya and getting something to eat, we had someone come by and ask us if we wanted to have a fire in the fire place to keep warm. We of course said yes seeing that it was cold in the area, that's when we found out it cost 600 rupees to have the fire. He came back and started the fire it warmed up a little bit in the room. We decided then to take a shower when we came to the stunning truth that there was no hot water here either, already cold we had to stomach the cold shower. When we came out the fire was dieing and I discovered then that the wood he left us to keep warm for the night only would last us about 45 minutes. So we spent a very cold, damp night in this hotel.
My opinion is find another hotel, this place is severely out dated in much need of a face lift and something to brighten it up. The staff needs some training seeing it was impossible to find any when we did need something. There "bar" has nothing but juice,water and soda no alcohol at all. The beds were hard, rooms were dark and depressing. Least favorite place we stayed at of the 7 hotels we stayed in.