I spent a night there with my family and fortunately it was just one night! The room was a little musty and we asked for a air freshener. After asking for so many times they finally gave us cleaning spray, not a air freshener! We had to spray it by ourselves. There was no water bottles in the room and just one small piece of soap. It seemed that the staff is actually not caring about their customers and no one came though we phoned for several times.
The curtains were dusty and the balcony of the room was very dirty with bird poo everywhere. It seemed like they haven't cleaned it for years!
I wouldn't recommend staying there if you expect for better customer service.
- Official Description (provided by the hotel):
- Overlooking the peaceful Gregory Lake, Hotel Royal Hills is a 20 roomed modern hotel situated just 5 minutes away from the Nuwara Eliya city center. All our Lake View and Mountain View rooms come with a private balcony overlooking the iconic Gregory Lake or the tea plantation. All rooms are well equipped with modern facilities including in-room Wi-Fi access, a wardrobe, flat screen TV with access to your favorite channels, private bathroom with bathtub and hot water. Royal Hills is located within easy reach to Nuwara Eliya city, Horton Plains national park, Gregory Lake, Hakgala Botanic gardens, Lipton Seat as well as Ramayana sites. Convenient location is not the main reason you should chose Royal Hills: if you stay at Royal Hills, you will surely experience real Sri Lankan hospitality coupled with friendly service. We will ensure a warm and delightful experience regardless of the duration of your stay. Because of the proximity to Nuwara Eliya city center, Royal Hills is ideally suited for travelers who would like to relax a day or two after a long journey visiting the cultural cities or before venturing on your onward journey in towards Yala National Park or the South Coast. Moreover, our Eco-friendly service policy is another reason why you should stay at Royal Hills. We will ensure a minimum carbon footprint as possible from our operations and services we provide to you. ... more less
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