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“Terrible food Bad service”
Review of Collingwood Hotel

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Collingwood Hotel
Ranked #28 of 30 Hotels in Nuwara Eliya
Reviewed 31 January 2014

Dont even get close to this place, they have no idea of what they do. Food desgusting after waiting more than one hour. We asked plain grilled chicken for the baby and it was covered of ketchup, onion soup cold with black burned bitter onions, steak covered of salt, chips brown and cold, sweet and sour chicken in a fluo sauce. They also charged 10% service charge without advising in the menu. Staff rude and unprofessional. Very bad experience.

  • Stayed: January 2014
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2  Thank KatSicily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 - 61 of 94 reviews

Reviewed 11 January 2014

This hotel is terrible. The rooms are rundown and I had to chase the staff to obtain towels and soap an hour after checking in. The reception was empty when I went looking for help and staff were outside chatting with little regard for their 'guests'. Pigeons are nesting in the roof so the top floor is noisy. In addition to this, I was told that they would accommodate my driver but in fact he was left to sleep in his car in the cold. After a couple of hours I departed and forfeited the 1000 rupees deposit.

Stayed: January 2014, travelled solo
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

Poor hostilities, rude staff, low quality expensive food, not recommend for stay all I say is bad bad bad bad should not stay ever only thing good about this place is location and that's it. Must say this is the worst hotel in unwary eliya

Room Tip: Do not stay at this hotel
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  • Stayed: October 2013, travelled with family
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2  Thank Somadewa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

nuwara eliya is a great destination , in fact we liked it better than kandy .. as we reached without booking , it took us some time to settle .. collinwood is an average stay hotel with only advantage of its location & price .. rooms are very average with not much facilities ..

Room Tip: please do check rooms before you finalize them ..
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  • Stayed: August 2013, travelled as a couple
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1  Thank Maqsud D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

We stayed there two nights. All rooms of the hotel were still empty and all doors of the empty rooms were open all the time (so we could see all rooms). They charge different prices for all rooms, for expample "lake view" is 10 Dollar more (the other side is much calmer, because there is no traffic). It is very expensive for what you get: A basic room with a lot of things which are not working. No warm water, televison and telefon were not working. We asked the manager to fix it, he said three times that he is going to do that, but it never happend and in the end they are charging you an extra 10% service fee on the room price...
Nuwara Eliya is very expensive at all, that is why we took this hotel, but it would have been a better choice to spend a little more and take another one, or to skip Nuwara Eliya.

  • Stayed: July 2013, travelled as a couple
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2  Thank Yvonne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

We stayed in a room overlooking the racecourse and the view was magnificent. Having looked around quite a bit must say this was well worth the money we paid The food was also excellent, the staff were very friendly they also arranged a tour to Horton Plains which was one of the best experiences we had during our stay in Sri Lanka

  • Stayed: July 2013
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Thank Ragnild55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

We arrived in Nuwalla Eliya quite late on a rainy evening after having driven most of the day and most places had already closed their kitchens and bars. The concierge/manager at the Collingwood, named Lucky, was really kind offered to prepare us some dinner and even kept serving us drinks long past their usual close that night. The next morning after breakfast, Lucky organized a car and driver through the hotel to get us to our next destination 5 hours away. This turned out to be the best driver we had throughout our Sri Lanka trip. Friendly, knowledgeable and very patient, even when we ran away from the van to dive into a mountain waterfall for an hour!

  • Stayed: July 2013, travelled with friends
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Thank kurisu278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Collingwood Hotel

Address: No. 112 Badulla Road, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #28 of 30 Hotels in Nuwara Eliya

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