we were there for four days and it was a terrible experience i ever had in this caliber of hotel ,,,,,when i walked in the hotel 1st time ,, it was well arranged ,, place & room ,,,, but later there were several things we faced witch was not even meets the basic requirements of a traveler
The bath room was with a broken commode cover where we faced a real difficulty to use it and even been informed witch was never fixed ,,,,in the room there were only 2 lights & we had to managed with one only ,, since the other one was not working and been not fixed even been informed ,,,for the all three nights we stayed @ the Log the bed linen and the towels been not changed even we requested ,,,,,,at the restaurant its offer a nicely printed & well spread food menu ,,,but what a unfortunate ,,, out of the 1001 verities in the menu we were asked to choose only 3 items for all 8 meals we had ,,,at the last night it was pretty cold ( around 10 dig. ) and requested for a heater ,,the answer i had was the log doesn't have even a one heater and we had to enjoyed a cool night sleepless party ,,at the last morning the hotel was full with help less visitors and no hot water in the bath room even for a quick shower ,,,, and had to await for more than 40 min. for a cup of tea and the excuse they ask was the the Log doesn't have enough stock of milk powder even for a two cup of teas
Only creditable thing the The log have is very friendly and helpful staff ,,, where they tray to support us and,, they couldn't since the enough facilities were not given to them to comfort the guests of The Log.
hope and pray that no one will face this type of disorganized hospitality experience
- Official Description (provided by the hotel):
- The Log Nuwara Eliya is unique, styled and modern luxury Chalet in a breath taking location overlooking Lake Gregory, The most spectacular Lake, Simply Located in the heart of Nuwara Eliya. it has 3 double bedrooms and one attic room and one triple room. all with attached bathroom. ... more less
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