My friends and I visited Grand Hotel for lunch in October 2013. 6 of us walked in looking for a restaurant for lunch. When we found it and asked for a table for 6, the waiter (young local guy) suggested we try the buffet instead in the other restaurant. We went to check it out and decided to go for the proper restaurant with a nice a la carte menu.
We sat down in what was a nice and cosy restaurant and when we were ready to order, we called on the waiter.
We started to each give our orders, taking turns to carefully state what we wanted when he very rudely and abruptly stopped us after placing our first order. He told us, and using very rude, almost commanding hand gestures for everyone to CONSOLIDATE our order and that I should tell him the whole order alone. For e.g. I should tell him how many soups we wanted, how many of the same mains we wanted. Dude, seriously, we are at a bloody hotel and is it so difficult to take 6 orders? Anyway, we adhered and I consolidated the orders. Meanwhile, the same waiter was behaving like he was not even interested in being there when we ordered water and he did not even acknowledge and walked off.
The food came. 2 of my friends ordered clam/mussel pasta with WHITE wine sauce because they were having bad stomaches and did not want any cream. Instead, 2 creamy chicken pastas came. When we asked the waiter to come and that they served us the wrong dish, he INSISTED that it was CLAM/Mussel pasta. At this point we were speechless. We told him to try the damned meat and tell us if it was clams. He took it to the chef then came back to 'apologise' for their mistake. While waiting, I had the risotto which was absolutely sh** (just like rice soaked in cream) and my friend's expensive seafood platter too was below standards with prawns not being fresh and flakey.
Anyway, the 2 pastas finally came and guess what? Cream sauce. Voila. Perfecto. Why put white wine pasta on the menu if you just want to serve whatever you damned well please? Screw it, we could not bother to get a new order.
Yummy, when I was eating, cockroach crawled up my table. I crushed it with the place mat and told the waiter about it. He cleaned off the crushed cockroach with a tissue and walked away. I called him back and said, are you going to change my place mat? He pulled it off and walked away. Took about another 5mins before he came back with a "new one", probably the same one.
Anyway... the breads and buns served before everything were really good. That's all I can say about this restaurant.
You'd expect service to be a top priority when it comes to being in the hospitality industry but I guess not.
I'm not one to complain but even service in KFC is better. Just feel the necessity to warn people and/or to let management know. There was no manager around and the whole fort was manned by one incompetent and professionally rude waiter.
Hotel is beautiful btw.
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- Also Known As:
- Grand Hotel Nuwara Eliya