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“Best Hotel in Nuwara Eliya!!!!!!!!!!”
5 of 5 bubbles Review of The Grand Hotel

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The Grand Hotel
Ranked #6 of 28 Hotels in Nuwara Eliya
Galle, Sri Lanka
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best Hotel in Nuwara Eliya!!!!!!!!!!”
5 of 5 bubbles Reviewed 16 April 2014 via mobile

This is the best ever hotel I have ever stayed!.It is the first and the best hotel in Nuwara Eliya.Rates of the rooms are also cheap. And the Hotel is "Top Class". The Garden is Very Beautiful and Very large. The Garden is very relaxing to the mind. The Rooms are also very clean and very neat and there are heaters in all of the rooms in the Hotel. The Hotel provides you with Free WI-FI which is easy to connect because there is no password! And the Food which is provided by this hotel is very delicious and tasty. There are hundreds of types of foods in "The Grand Hotel" and each and every type of food is delicious.The Hospitality provided in this hotel will make you feel like you are in home because everyone is very friendly with all the people who visit this hotel. A Big Advantage of this hotel is, It provides easy access to all the Important places in Nuwara Eliya, such as the "Gregory Lake", "Nuwara Eliya Town"are in walking distance. If you are thinking to go to Nuwara Eliya, Don't think twice go to this hotel. Because it is the best ever hotel you can find in Nuwara Eliya!!!. Today(April 16th)I left this hotel and I really miss this Hotel a lot!!!!!!!!!!

Stayed April 2014, travelled with family
Helpful?
Thank Ihlascool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Our sincere thanks for your kind words. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Dubai, United Arab Emirates
Level Contributor
127 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

You wouldn't believe that this hotel is actually located in Sri Lanka, specially after knowing that it's located at an altitude of 1,868 m (6,128 ft) in what is widely known as Little England.

Everything about the hotel will remind you of "good old days" as they like to say in their official website. Very English if you ask me, which adds to it's charm :)

Rooms are a bit small, and smell of old furniture, there is no a/c, but the rooms come with a heater, a kettle with tea/coffee, and a classically decorated bathrooms.

It's the only decent hotel in Nuwara Eliya, which was build 1891, however it will live to your expectations of great hospitality and friendly service.

Room Tip: Must try the T-Lounge ... they have a very impressive selection of tea :)
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Many thanks for your review. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Vila
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

The name of the hotel says it all from the garden areas to the interior of the hotel. Just to walk through the gardens is worth a visit to the hotel and high tea is served in the garden. The staff were very pleasant and made sure your stay was comfortable. The breakfast buffet covers all tastes with a great variety of dishes to select from so you need to go for some exercise after breakfast. We ate at the hotel both nights we stayed and the Indian restaurant (at the entrance of the hotel) was excellent. You cannot book at the Indian restaurant as it is on a first come basis so best to arrive about 15-20 mins before opening...well worth the wait. The coffee shop also offer excellent snacks as well. The bedroom was of a good size and the shower is in the bath so one had to be careful getting out of the bath after showering. It gets a bit cool at night so you do not need the air-con and we found that we had to put the room heater on for a while. From the hotel to the centre of town was a pleasant 10min walk and you pass Victoria Park on the way. We would definitely stay here again and have no hesitation in recommending The Grand Hotel

Room Tip: Ask for a room (second floor) over looking the front garden of the hotel.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PV1427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Many thanks for your review. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

Totally amazed to see a hotel like this. Very English style with manicured gardens. The temperature had dropped in Nuwara Eliya which made the hotel feel more English than ever. Great location with a pleasant walk into the town. Didn't need air con , in fact the rooms had heating. Parts of the hotel were quite cool at night, but the dining room was warm and buffet was excellent. Service great too. Free wifi in the rooms - perfect.
Would definitely recommend the experience of staying at this GRAND hotel.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Clarkstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Many thanks for your review. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Apart from the luxurious common areas and the lovely gardens, the stand out thing about this hotel is the superb buffet on offer. The quality and sheer variety of food on offer is quite something. You definitely need to go hiking on Horton Plains beforehand to make the most of it! Curiously, the individual bedrooms, though perfectly comfortable, don't match the beauty of the common areas. The food in the cafe here is also excellent quality. None of the hotels here have pools so I missed having somewhere comfie to lounge in the sun.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 19 April 2014
Dear Guest, Our sincere thanks for your review. We are extremely happy to learn that we were able to provide you an enjoyable stay. We would like to add that your wish for a heated swimming pool, deck and Spa might be a reality in the not so distant future. We have lined up many value additions to the Grand experience commencing this April, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong from Thailand open from 12th April. As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Sri Lanka was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 7 April 2014 via mobile

Filled with old world charm, the Grand Hotel offers an unparalleled experience.

The room it's self is spacious and nicely fitted with all necessary amenities. It's cozy and enhances the experience.

The service was fantastic and the staff go out of their way to make you feel comfortable and relaxed. The food was nice and offered a decent spread.

Would visit again for sure. One of the best so far!

Stayed March 2014, travelled with family
Helpful?
Thank VaruniV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 19 April 2014
Dear Guest, Many thanks for your review. We are extremely happy to learn that we were able to provide you an enjoyable stay. We have lined up many value additions to the Grand experience commencing this April, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong from Thailand open from 12th April. As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Sri Lanka was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 6 April 2014

We were really disappointed with this hotel. On arrival it looked wonderful, big hotel, beautiful manicured gardens and lovely reception rooms. However a number of things let it down: tacky corridor music playing everywhere day and night; loud 80’s music playing in the garden when you just wanted to relax and enjoy afternoon tea; the fact you could not book in any of the hotel restaurants as a guest and just had to take your chance at getting a table, which we did not so had to eat in the hotel next door. Such a shame as it has such potential, just spoiled by the whole ambience.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susie_Stevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 19 April 2014
Dear Guest, We are indeed saddened to hear that your stay with us was not what it should have been. We have noted the areas pointed out by you specially the ambiance factor in our Food & Beverage outliets and have already made some changes. We do hope you will give us another opportunity to serve you, at some time in the future, and do hope you had an enjoyable time in Sri Lanka. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 28 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Hotel Nuwara Eliya

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