We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Too baaaad!!!”
Review of The Grand Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Grand Hotel
Ranked #6 of 29 Hotels in Nuwara Eliya
Certificate of Excellence
1 review
“Too baaaad!!!”
Reviewed 10 May 2014 via mobile

I was booking for two nights with my husband. The hotel was looking to be so nice but once we arrive our room we were surprised by the smell & how's the room was look like. Even the cover of the bed my grandma nw don't have from it.
No air-condition, no brushteeth, no cover for the sink tub....We paid for two nights but ofcourse we didn't spend them both....

Stayed May 2014, travelled as a couple
Helpful?
Thank Reem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, We are indeed saddened to hear that your stay with us was not what it should have been. We have noted the areas pointed out by you and have resolved most areas and have put in place extra measures to ensure that our rooms and public areas are kept at the required standards. We do hope you will give us another opportunity to serve you, at some time in the future, and do hope you had an enjoyable time in Sri Lanka. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,968 reviews from our community

Traveller rating
    633
    753
    364
    139
    79
See reviews for
512
881
66
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (313)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Colombo, Sri Lanka
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 May 2014

I was in Grand Hotel in Nuwara Eliya for dinner at the newly opened "Thai Restaurant" and I would say the best Thai Food I have had in the world even not in Thailand.
I recommend any one visit Nuwara Eliya must have a meal at this Restaurant you will really enjoy the food, and the Papya Salad & Garoupa Fish Excellent !!!!!!!!!!
My congratulations to the Grand Hotel Management for lounging a super quality Thai Restaurant in Sri Lanka-Nuwara Eliya

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank John292014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Many thanks for your review and your special comment about the Grand Thai. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests, the new theme nights, and a host of other activities . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 May 2014

We chose this hotel because of it's history. It is a beautiful old hotel. Room was basic but certainly adequate. It was lovely being in the cool of the mountains and able to open our windows to view the beautiful gardens. The hotel is an easy stroll to town. We had an early departure as we wanted to hike to World's End and the hotel arranged for a packed breakfast for us to take with us-much appreciated.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Czechchick7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Our sincere thanks for your review. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bruges, Belgium
Level Contributor
138 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 9 May 2014

We stayed here just for 1 night during our tour trough Sri Lanka. This was the best stay of our 2 week tour! Beautiful gardens and lounge, colonial style and feel. Very nice, warm welcome. We could sit down in the lounge, got a welcome cup of tea, no standing or waiting around. We got an upgrade to a suite. Huge room with dining table, lounge, make-up table and 3 beds. The room was clean, everything worked but was a little bit outdated, but hey, the outdated thing is in fact the theme of the hotel. I didn't expect anything else. We also got a fruit plate and chocolates in the room.
Nuwara Eliya and also the hotel were a little bit too crowdy for us, but that was because of the local new year celebrations going on there. Our tour operator didn't tell us that april is so busy for new year celebrations. We expected a quite mountain village kind of thing... But joining the locals and their festivities were also very nice to do. Some smal minors: the provided mosquito repellent didn't fit in the socket (didn't see any mosquitos so no problem), the showerhead was not removable (horrible when you have to rince very long hair), this was the only hotel on our tour that didn't have a pool (we didn't miss it but our 7 year old didl).

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indra_and_Wim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Our thanks for your kind words. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 May 2014

Entering the premises of this property was a treat to the eyes. The array of blooming flowers of all hues and well manicured lawns were welcome any visitor. On entering the premises one was reminded of the colonial style of living. Surprisingly one did not enter a lobby of any hotel but were made to sit in a lounge with a welcome drink while the formalities were being completed by the helpful staff.

The rooms were ornate and one had a good view of the garden from the window. Staying there was a comfort.

This premises was the only one where one could walk around the building on all four sides and treat ones eyes with the colourful flowers. Shrubs were trimmed in the shape of animals and were a delight to watch. At one of the premise was place of worship of all faith.

The attached washrooms need to be improved as the faucets were not working properly.

Room Tip: All rooms provide a view of the lovely garden maintained.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rkkhandelwal54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Thank you for your review. We are happy to learn that you were able to enjoy your stay with us. At the same time please be assured of our attention to the improvements mentioned by you. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 May 2014

The Grand Hotel was absolutely stunning. Like stepping back in time, the hotel so lives up to its name and the staff simply could not do enough. Our holiday was to celebrate our 25th Wedding Anniversary and we were treated to a lovely cake and framed photograph to remember the occasion. We ate at the Thai restaurant on site and the food was just delicious, and again the staff friendly, helpful and courteous. The tea room is a treat, try the Italian almond tea with carrot cake - I bought some to bring home it was so good. The room itself was a little faded splendour but it was still lovely. Can't recommend it highly enough - would love to go back.

Room Tip: Ask for one overlooking the gardens
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank planetdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Many thanks for your review. We are extremely happy to learn that you were able to enjoy your stay with us. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arnside, United Kingdom
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 May 2014 via mobile

This hotel is still in the colonial style set in the hills and tea plantations. Excellent accomadation superb food with excellent service set in some of the most beautiful gardens you will find anywhere. If you make the effort to visit this wonderful country then you stay at the grand,you won't regret it

Stayed April 2014, travelled as a couple
Helpful?
Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review, 20 May 2014
Dear Guest, Thanks for your kind words. We are extremely happy to learn that you were able to enjoy your stay with us, specially the colonial ambience which we try so hard to preserve. In our endeavor to offer more to our guests, we have lined up many value additions to the Grand experience, starting with a 30 minute Yoga and stretching exercise at 7am each morning, absolutely free for house guests and the Grand Thai manned by Chef Boonsong . As always our focus will continue to be on improving our customer care, to be on par with the best of the best. Our Nature program which is growing in popularity, is another option that is well received by our guests. We would also invite you to tell us of any special requests you will need during your stay with us. All this is put together to make your next stay with us longer and even more enjoyable. We do hope your stay in Nuwara Eliya was a good one and hope to see you again. Best wishes from all of us at the Grand. Sincerely, Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nuwara Eliya hotels
5.0 mi away
Heritance Tea Factory
Heritance Tea Factory
#2 of 29 in Nuwara Eliya
2,505 reviews
0.8 mi away
Jetwing St. Andrew’s
Jetwing St. Andrew’s
#5 of 29 in Nuwara Eliya
1,478 reviews
0.1 mi away
Araliya Green Hills Hotel
Araliya Green Hills Hotel
#4 of 29 in Nuwara Eliya
792 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
The Hill Club
The Hill Club
#7 of 29 in Nuwara Eliya
647 reviews
1.8 mi away
The Blackpool Hotel
The Blackpool Hotel
#3 of 29 in Nuwara Eliya
271 reviews
7.8 mi away
Stafford Bungalow
Stafford Bungalow
#1 of 29 in Nuwara Eliya
153 reviews
Show Prices
Show Prices
Show Prices

Been to The Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 29 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda, TravelUp, Priceline, TripOnline SA, Ctrip TA, Traveltool, S.L.U., HotelQuickly, getaroom.com and Cancelon so you can book your The Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Nuwara Eliya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing