This is a lovely hotel in a fabulous location in a nice town: our room was fine, large, with excellent bathroom. Only issue with the room was the Grand Old Duke of York upstairs, whose marching round the room resounded throught the wooden floor, but you get that in old hotels all over the world.
If you do stay, try and avoid peak times in the dining/ breakfast room, as it is too small for the number of guests. 7:30pm dining was not the pleasant experience it might have been.
The big issue is with overbooking: we were travelling in a party of 10, and they tried to bump us into another hotel, which our tour leaders refused (we were on a Jetwings tour). On the second day I arrived back at the hotel to find a man in reception being informed 'Your reservation is wrong, you are booked into hotel x'. I didn't wait to hear the outcome.
An hour later my wife and I were having tea when a couple came in, in high dudgeon, sat down and demanded to speak to the manager. When someone appeared (not sure if it was the manager) the guest produced documentation with his name, the manager's name, date, time, reservation details, proof of payment etc and demanded the room he had reserved. He was informed that the room was not available, and they would be accommodated in a hotel elsewhere in town. The guy demanded a) a refund of their reservation money and b) free accommodation at the alternative hotel. Again we left before the issue was resolved.
When we returned from an afternoon wander around the town, a coach party was checking in: I leave you to draw your own conclusions.
So, a nice place to stay, but beware of double booking. When our leaders enquired about the issues the next morning, they were told 'it was the fault of head office in Colombo'. Hmmm.
- Official Description (provided by the hotel):
- Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more less
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- Also Known As:
- St Andrews Hotel
- Hotel St Andrews