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“Jetwing!”

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Jetwing St. Andrew’s
Ranked #5 of 31 Hotels in Nuwara Eliya
Certificate of Excellence
Reviewed 25 June 2014

First time being in a Jetwing hotel. People can learn to smile more and be bit less serious i believe. Good food although it was a little selection and was lucky enough to get buffets all the time in our visit. There cannot be a hotel more closer to N'Eliya than the Andrews i suppose. Great location, views and comfort. We wished we could become members :) only to visit back more and more.

Room Tip: Anything must be good.
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  • Stayed: June 2014, travelled as a couple
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Thank Kumudu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 4 July 2014

Dear Guest,

Thank you for sharing your valued comments, regarding your recent stay at Jetwing St. Andrew’s on Trip Advisor as itwill help us to improve our standards, which is something that we are constantly striving to achieve.

Your suggestions and comments have been duly noted and will be discussed with the relevant teams.

Wishing you all the best and hoping to serve you soon in the near future.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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695 - 701 of 1,597 reviews

Reviewed 23 June 2014

Jetwing St Andrew's is a British old house that was adapted to an hotel. We stayed in a deluxe room with two floors and with great conditions we booked stranded room but they had given us deluxe room. The food in the restaurant is superb and service also.staff is grate all are speaking to guess all the time. Front office staff is superb and helpful, fast che-in. room service very fast.

Room Tip: Choose New wing
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  • Stayed: June 2014, travelled as a couple
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1  Thank Nidesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 24 June 2014

Dear Guest,

We sincerely thank you for choosing to stay at Jetwing St. Andrew's during your recent visit to NuwaraEliya and for sharing your experience with us, on Trip Advisor.

We shall pass on your valuable comments to our culinary team regarding the food for any improvement.

Once again thank you and we look forward to welcoming you back to our old colonial gem.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

The hotel is historical which gave our experience a unique feel. Rooms are clean although we wished we had internet connections. However, you can lounge in the lobby for that. We think that the management missed the thought that internet is a vital service needed by modern travelers today. Overall, we enjoyed our accommodation especially the lovely terrace over the victorian courtyard.

  • Stayed: June 2014
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Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you very much for taking the time to review Jetwing St. Andrew’s. We really appreciate all the feedback that we get from our guests.

We appreciate your kind comments regarding the accommodation and the landscape of the hotel, we are glad that you thoroughly enjoyed your time at our old colonial Hotel.

Actually, we do offer an open and free Wi-Fi connection to all of our guests’, the Wi-Fi can be reached in all the guest rooms and communal areas, we are sorry to hear that you missed this facility during your stay.

We hope you take away fond memories of your time in Sri Lanka,
Sincerely,

Upul Leukebandara
General Manager

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Reviewed 17 June 2014

Whilst travelling on business, we had a weekend to explore Sri Lanka. We stayed for the night in Nuwara Eliya. Lovely friendly welcome. Room was a bit disappointing and felt a bit tired. Bathroom was great, with a lovely modern walk in shower. Food was way too western for my liking, but I stuck with the local cuisine on offer, which was absolutely delicious. Really attentive and friendly staff.

  • Stayed: June 2014, travelled on business
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Thank Phil098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for taking the time to review your experience at Jetwing St. Andrew’s. Guest comments on trip advisor will help us to improve our standards, which is something that we are constantly striving to achieve.

We are thrilled to hear that our associates without exception exemplify the true meaning of providing outstanding service. We do work very hard to ensure the highest level of service possible is provided to all our guests and we are delighted that you appreciated our efforts.

We will be carrying out some exciting upgrades and refurbishment to the Hotel this year in order to strengthen our current offering and positioning as a brand with outstanding services and quality products.

We very much hope to welcome you back to our charming colonial Hotel in the not too distant future, where you can experience the difference.
Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Jetwing St Andrew's is a British old house that was adapted to an hotel. We stayed in a deluxe room with two floors and with great conditions.
The food in the restaurant is good but the food is a bit too much (I was expecting Sri Lanka food and I got a very nice plate with Continental ingredients).

  • Stayed: June 2014, travelled as a couple
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    • Cleanliness
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Thank RuiakaBugie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 24 June 2014

Dear Guest,

We sincerely thank you for choosing to stay at Jetwing St. Andrew's during your recent visit to NuwaraEliya and for sharing your experience with us, on Trip Advisor.

We shall pass on your valuable comments to our culinary team regarding the food for any improvement.

Once again thank you and we look forward to welcoming you back to our old colonial gem.

Sincerely,
Upul Leukebandara
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Had the pleasure of a one night stay at this very charming Old colonial hotel. We received very good service during our short stay.

The older rooms were of generous size with seating chairs and table. The bed was king size and very comfortable. They provided tea and coffee making in room which was a nice touch in the cooler climate.

There was a small outdoor balcony off the rooms which were in need of a good clean, it would have been nice to have a table and chair on the balcony to sit and enjoy view.

This Hotel is used by lots of large tour groups so expect lots of noise when they are checking in & out.

Breakfast was plentiful with a good selection from the buffet carts.g

Would recommend this Hotel for short overnight stay.

Room Tip: We stayed in old wing and the rooms quite large with a balcony.
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  • Stayed: June 2014, travelled as a couple
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Thank JulesandPepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you so much for taking the time to review your experience at Jetwing St. Andrew’s and your comments on trip advisor will help us to improve our standards, which is something that we are constantly striving to achieve.

Our scheduled refurbishment program will start shortly to improve the facilities in the hotel and your valued comments are taken care of.
Your comments have been duly noted and will be addressed.

Thank you for choosing Jetwing St. Andrew’s and we hope to see you again on your next visit to Sri Lanka.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

best service. the most wonderful place to stay in. The rooms, food and everything are just awesome. The welcome drink given at the reception was simply the best with a hot towel. Best hotel . loved it.

Room Tip: get higher floor rooms. The view is awesome.
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  • Stayed: June 2014, travelled with family
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Thank Ashwin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for your review, regarding your recent stay with us at Jetwing St. Andrew’s.

We are delighted to hear that you had a memorable stay at Jetwing St. Andrew’s and we are glad to receive your encouraging words mentioned on Trip Advisor.

Thank you for your comments and we hope to see you again.

Sincerely,

Upul Leukebandara
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jetwing St. Andrew’s

Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#5 Luxury Hotel in Nuwara Eliya
Price Range: £115 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jetwing St. Andrew’s 4.5*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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