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“Charming hotel, but must stay on 3rd floor”

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Jetwing St. Andrew’s
Ranked #6 of 31 Hotels in Nuwara Eliya
Certificate of Excellence
Reviewed 10 July 2014 via mobile

This is a charming, character hotel, with lovely historic interiors. You arrive to beautifully laid out front lawns and gardens.

The interior is old world, historic, and has a lovely antique feel. They keep old hotel ledgers and books on display which you can thumb through, to get an insight into hotel activities 50 years ago.

The front of the hotel has a small bar, a separate lounge, and an odd 'graffiti' room. ( A small lounge. I gather this is being painted out and re-themed. Good idea as it doesn't fit in.)

There is a snooker room with delightfully old world wooden wall panels.

The main dining room is split into 2 halves : the original dimly lit, historical one, and the other half that appears to be a later add on, that is conservatory style.

The good and the bad :

The good :
1. fantastic service. Of all the hotels we stayed in during our trip, this is the one with the most genuine and helpful staff.

2. Atmosphere. Steeped in history and artefacts.

3. Rooms - caveat and warning here : we had the double height, duplex room on the third floor. Very spacious and nicely equipped. Good WiFi coverage. During our two nights however, we walked past the open doors of the standard rooms on the ground floor, and were shocked. Very basic and depressing. Would have hated to stay in those. Dark and damp.

4. Public rooms - cosy and inviting, with a nice log fire (if they remember to light it)


The not so good:
1.Food - I hate to say this, as I really wanted to like it. We ate both buffet and a la carte. The evening buffet was dull, overcooked and the meats were tough. The price was too high for the quality provided R2000+. They do offer you a half buffet, or certain 'sides' of the buffet at a reduced price. But that doesn't change the poor quality of cuisine. The a la carte is standard fare. Equally poorly cooked. The wait staff, though, are excellent and extremely willing.

2. Standard rooms are shocking

3. Size of public rooms, lounge and bar. All are small, with limited seating... if it were high season, I have no idea where everyone would sit.

Summary : a lovely stay, and one of the highlights of our trip round Sri Lanka.

Stayed: July 2014, travelled with family
1  Thank Travel-Luxe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you for choosing to stay at Jetwing St. Andrew’s during your recent visit to NuwaraEliya and for taking the time to share such detailed and valuable feedback on TripAdvisor. We are pleased to know that your stay with us, counted as one of your highlights in Sri Lanka!

We are thrilled to hear that our associates without exception exemplify the true meaning of providing outstanding service. We do work very hard to ensure the highest level of service possible is provided to all our guests and we are delighted that you appreciated our efforts.

We are sorry to hear that our cuisine didn’t meet your expectations. However, your comments have been noted, for any improvement, and will be shared with the relevant teams concerned.

We will be carrying out some exciting upgrades and refurbishment to the Hotel this year in order to strengthen our current offering and positioning as a brand with outstanding services and quality products.

We very much hope to welcome you back to our charming colonial Hotel in the not too distant future, where you can experience the difference.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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733 - 739 of 1,660 reviews

Reviewed 10 July 2014

It was past 10 p.m when we arrived and had a difficulty in locating the place. Directions given by very few whom we met misled and had to roam about. By the time we arrived the buffet was closed though we informed of our late arrival, but the management prepared a quick snack for us. They maintain the colonial atmosphere and you can feel it everywhere. The rooms are very clean and comfortable The food was very good and the staff was very friendly. The two days we spent was really comfortable.

  • Stayed: June 2014, travelled on business
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    • Rooms
    • Service
Thank giriColombo_SriLanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 16 July 2014

Dear Guest,

We sincerely thank you for choosing to stay at Jetwing St. Andrew's during your recent visit to NuwaraEliya and for your kind comments on Trip Advisor.

I shall be happy to pass your wonderful comments and discuss with culinary team regarding food for any improvement.

Once again thank you and we look forward to welcoming you back to our old colonial gem.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

I stayed here as a solo traveler on a tour.

The staff was lovely - suggesting things to try on the buffet and calling me and waiting when I was inadvertently late for breakfast.

Food is very good - nighttime buffet a reasonable slr 2300. Nice tea based cocktails.

Only issue was a bit of noise night and early morning.

Stayed: July 2014, travelled solo
1  Thank LizD88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you very much for taking the time to write and convey your kind comments and observations having stayed with us here at Jetwing St. Andrew’s. It will be my pleasure to convey your positive feedback to all the teams concerned who will be very happy to know their efforts are recognized and praised.

We are very proud of our team and our food, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. We shall work positively to improve the issue,that you have mentioned.

Wishing you all the best and we hope to see you again soon.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Stayed here for one night as part of a cultural Kandy tour and in the end we were glad it was only one night. We got a small cup of soup when checking in (lovely touch and it did taste nice). Our room was very spacious,clean and decorated nicely. There were some issues with the windows, bathroom and general noise during the night. We also experienced the power going off 3 times during the evening (during our meal and 2 more times watching TV in our room - one when having a shower). We felt the food was poor (lots of bones and gristle) with limited choice and we are not fussy eaters. The hall leading to our room (at the end) looked like something out of a film - all we were waiting for was a small boy on a trike being chased by 'Jonny'. (See picture). Unfortunately it was a full moon so they were not serving drinks. The grounds were nice and it was a short walk to town but on the whole we were not very impressed.

Room Tip: I think our room was 206.
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  • Stayed: June 2014, travelled as a couple
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1  Thank BC_and_LR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you for choosing to stay at Jetwing St. Andrew’s during your brief visit to NuwaraEliya and for taking the time to share such valuable feedback on TripAdvisor.

First of all, please accept our sincerest apologies for the inconveniences you may have encountered during your stay. We are surprised by your experience and rest assured our management team is following it up to prevent any similar situations from recurring.

We are very much delighted and appreciative to read your comments regarding your room, welcome drink, and hotel landscape. We are very happy that we exceeded you expectations, it will be my pleasure to relay your positive feedback to all the teams concerned.

It would be a pleasure to have you stay with us again, please do not hesitate to contact me if I can be of any help the next time you plan your holiday in NuwaraEliya.

Sincerely,

Upul Leukebadara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Stayed in Jetwing on 22 June 2014. Charming place steeped in old world charm. Part of the lounge area however is covered in graffiti which seems completely out of place in this hotel. Stayed with 3 kids so we had a loft style room which suited everyone. Food was good but dinner service a bit chaotic with waiters, although very charming, fussing around without really getting the job done. The main issue however which detracted from our stay was music played by loudspeaker from an adjoining school which began before 7am. This continued on and off for approx 30 mins. Complained to reception but it seems there was little they could do. Overall enjoyed our stay though

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Entering this hotel was a very surreal experience. You see pictures of beautiful homes in remote, hill stations in England and then you see this hotel, there isn't a big difference. The huge flower pots placed all around the hotel look like they have been taken out of paintings. The fireplace and the couch in front of it make it the perfect place to lounge around. What makes it even better is the fact that they have books that the guests can borrow during their stay at the hotel. So a perfect book by the fireplace and it can instantly transform into a book lover's heaven.

The rooms are beautiful. They have nice big windows with flowy white curtains. When you walk in to the room in the afternoons, it will look exactly like the scene from The Great Gatsby, where you can find Daisy Buchanan & Jordan Baker playing on the divan. The bathrooms are clean and the toiletries smell amazing. The service, the food, everything is spectacular. They staff are very courteous and smiling. Also, they are extremely helpful.

They have cycles that they charge at 300 Rs per hour, you can take it out for a ride or just ride around the hotel. They have a nice cozy bar where you can leave messages on the wall.

Overall, a beautiful stay.

Room Tip: Get the deluxe room, though it is a little heavier on the pockets, it gives more freedom. There are...
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DhanyaPall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 9 July 2014

Dear Guest,

Thank you for your splendid review, regarding your recent stay with us at Jetwing St. Andrew’s.

We are glad to receive your encouraging words mentioned on Trip Advisor.It will be my pleasure to convey your positive feedback to all the teams concerned who will be very happy to know their efforts are recognized and praised.

Thank you for your kind comments and we hope to see you again.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

The front of the hotel is very picturesque but the rear garden area was undergoing some works when we visited in Nov. 2013. However, despite the fact that we were facing towards the works the room that we had was still very beautiful. We were only here very briefly for our trip to Nuwara Eiiya but we did take a short walk around the local area on last day.

There is lots of interesting information around the hotel, we also found the staff to be friendly and helpful. One down side was the staff who came to do the flowers on the bed, we only seemed to have these on the second night which was our last night and they came around the time that we were getting ready for dinner. This wasn't at all convenient but they continued to do the flowers on the bed.

Overall it is a nice hotel in a great location for Nuwara Eliya.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jetwing St. Andrew’s

Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#6 Luxury Hotel in Nuwara Eliya
Price Range: £125 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jetwing St. Andrew’s 4.5*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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