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“wonderful staff/Manager”

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Araliya Green Hills Hotel
Ranked #4 of 28 Hotels in Nuwara Eliya
Al Ajman, Ajman, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“wonderful staff/Manager”
Reviewed 18 August 2014

we came to stay for a night but because of the great service and the out standing staff we have decided to stay another night and because the manager Mr,Iranda who greeted us with a warm heart we really felt welcome and once we arrived to this hotel only we realized we have come to the right place in Nuwara eliya,The impression given to us by the front desk staff were excellent and this is without a doubt the best hotel i have been in sri lanka.

i advise people to come to this hotel in Nuwara eliya

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank mehdiiii-h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naufer S, General Manager at Araliya Green Hills Hotel, responded to this review, 20 August 2014
Dear Mehdi

"Greetings from Araliya Green Hills"

Thank you very much, you certainly made our effort worthwhile, we thank you and appreciate the valuable time you took to announce it to all prospective visitors to our lovely hotel.

The staff of the hotel were delighted to note the comments you made and sentiments expressed. Unlike many other companies in "hospitality" today, "Araliya Green Hills hotel" have retained, nature and nourished many employees.They are encouraged and rewarded regularly as they have all played a princeless part in the success of the company and the well being of our dear guests during their stay with us. We appreciate the concern expressed by you.

Please visit us again.

Regards

Mohamed N. Sheriff
General Manager
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772 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
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English first
Dubai
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2014

Araliya Green Hills hotel is a beautiful hotel located in Nuweraliya. The view is absolutely breath taking. The atmosphere is just so relaxing. The staff in general at Araliya Green Hills hotel are the most polite and helpful. The receptionists are all so warm and welcoming they managed to attend to us as soon as possible. Bearing in mind that Araliya is a very reputable hotel they certainly live up to standard. Personally i encourage anyone interested in visiting nuweraliya to stay at Araliya green Hills hotel for their excellent customer service, delicious food of different variety and relaxing family friendly atmosphere.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alfiya_hussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naufer S, General Manager at Araliya Green Hills Hotel, responded to this review, 20 August 2014
Dear Hussein

"Greetings from Araliya Green Hills"

Thank you for the lovely feed back.

We gave you every thing we've got, and we are glad you appreciated them, and rewarded us with these wonderful comments.

Please visit us again in the near future

Regards

Mohamed N Sheriff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuwara Eliya, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014 via mobile

The reception staff were lethargic and absolutely lazy taking almost 40 minutes to register and luggage not delivered for over 40 minutes. This was my first day in here and this hotel demolished the great faith on Srilankan hospitality I experienced in other hotels. Sorry, but the first impression was on the lowest, but yet two more nights to go. Hope my initial impression is changed for good. I assume that the hotel does not respond to guests who booked through travel agents, because the revenue is already accrued, but the guests are the unfortunate victims.

Stayed August 2014, travelled with family
Helpful?
2 Thank Hema N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiryat Tivon, Israel
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 August 2014

We stayed for 2 nights, 4 rooms. First impression is... impressive. The marble-everywhere, big elephant wood statues, the lobby - one would expect a real fine hotel.
Then the issues started to show-up: In one room, we had only very hot water, unsuitable for a shower. The maintenance team arrived, and after ~1h from out call, the issue was fixed.
On the following day, the other room had no hot water, so they came to our room for a shower. In our room, the water pressure was too low, so could not transfer the bath head to a shower position.
On the first day, we left laundry, after validating it will be ready by the evening, as we had to leave the morning after. We left the room 5am, just to return ~16:00 to find out the room was not cleaned and the laundry was not picked-up. We called the reception and they send the team to pick it up, and it was ready later in the evening. Good recovery..
The food was so-so, lacking both in taste and selection.
The rooms are nice, clean, the hotel is spacious, specifically the dining room.
I think the potential of this hotel is huge, but they must pay attention to details. I cannot rate the hotel higher, after needing their stuff 3 times in two days.
The stuff however, was very polite and really tried to help.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Shai R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naufer S, General Manager at Araliya Green Hills Hotel, responded to this review, 18 August 2014
Dear Shai. R

"Greetings from Araliya Green Hills"

I apologize for the inconsistencies you experienced with our guest room & the Laundry service. Your feedback is very much appreciated, Because it gives us opportunities to improve our service standards and offerings.

Thanks again and we look forward to welcoming you again

Yours Sincerely ,
M. Naufer Sheriff
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

We just came for our dinner first, we were not greeted at entrance which was slightly disappointing.

We walked into the ala-carte restaurant. We were greeted at the restaurant and we met Mr. Iranda who was so professional and service was exceptional, had a very nice conversation after a long travel from negombo. Food was excellent.

We asked whether we could see the property and we were escorted by the guest relations, we forgot to ask her name.

Overall its a 5* star if the pool is constructed.

Will return again!!

Cheers,
Pradee & Guillaume

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank X-flix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naufer S, General Manager at Araliya Green Hills Hotel, responded to this review, 8 August 2014
Greetings From Araliya Green Hills!!!

We thank you for the lovely comments, We are greatly encouraged by your lovely review.
Please accept our regrets, and we feel disappointed to have seen you leaving our shores.

your comment has prompted us to look more feedback from our guests in order to effect improvements In the near future,

we look forward to providing all our guest a revitalized service.

Thanking you
Naufer Sheriff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014 via mobile

Brand new hotel and yet our faucet was leaking and we had to call maintenance. Also our jacuzzi did not work. The oval shape bath and the rectangular shower curtain do not make sense to me. It does not cover the entire bathtub.

It was nice of the hotel to upgrade our room because we were on our honeymoon. Room was huge with heating. We just asked for an extra blanket. The state of which I should have taken a picture of but was just too disgusted. There were blood stains on them. Ended up not using it obviously.

Breakfast had a tiny selection because it was during the week. Which i found not adequate, nor was the service. Being a restaurant smack in the middle of tea country, they need they inprove their tea experience at breakfast. Don't come with only teabags when you just heard its the dust of tea...We want the better quality! OP or OPF.

If you are looking for a good restaurant, go down the road and turn right. Its called restaurant Two. Dont be put off by the appearance (but dont use the squatting bathroom). The food is really good!

In short: its great for 1 night, but there is a lot to be improved. A simple "how was your stay?" at checkout, would already be an improvement.

Stayed July 2014
Helpful?
Thank ioNesiaNSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Srilanka
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2014 via mobile

This is a new hotel with all the comfort and style that you would expect. We stayed in a super deluxe room which was of a very high standard matching and exceeding the standards of international hotels. The food was excellent with a wide choice to suit all tastes. The hotel is also ideally situated walking distance to the town. All of the staff were friendly and very helpful totally customer focused. In particular Ganga from the front office who made our stay very special. Thank you !

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Araliya Green Hills Hotel

Property: Araliya Green Hills Hotel
Address: No 10 Glenfall Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 28 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Araliya Green Hills Hotel 3.5*
Number of rooms: 101
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