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“Good rooms, poor service” 3 of 5 bubbles
Review of Alpine Hotel

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Alpine Hotel
Ranked #21 of 27 Hotels in Nuwara Eliya
hollande
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good rooms, poor service”
3 of 5 bubbles Reviewed 11 January 2012

After all the hotels we had visit in the same categorie of prices we were very happy to get such a nice, comfortable and clean room. It made good the poorest breakfast from our journey till we get the bill, every service (bar, laundry) was overpriced.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank fredfav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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Galle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 January 2012

It mostly comes down to "too much money for too little". The rooms were quite ok and not dirty compared to other accommodations in Sri Lanka. They just weren't what you expect for about 100 Dollars/night (halfboard).

The TV sets are old and don't have a remote control, there's carpet floors which are nice when it's cold outside (it indeed gets quite cold in Nuwara Eliya - and I am accustomed to Middle European winters), but I'm not sure about how often and carefully they are cleaned.
There were no heating elements in the rooms we had, which again would be nice when the room temperature's falling. Also there was no fridge in the rooms, but you could put your food/drinks outside the window during the night time, I guess.
The staff at the reception and the waiters in the restaurant were really nice and helpful, the roomboys were pretty rude though.

If you're staying at the hotel, bring warm clothes and maybe try to get the price down a little, because the rooms are definitely nicer than many other rooms I've seen here before.
But you'd probably pay half of what we paid in many European countries which is quite telling, I think.

Room Tip: The room numbers were 37 and 40, there might be better rooms.
See more room tips
  • Stayed December 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Thats N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Nuwara Eliya hotels

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 16 December 2011

I believe the price range on this forum is outdated. Cost of living in Sri Lanka has been increasing the last couple of years, I believe this is why we paid 9,350 for one night at this hotel. We also enquired how much a night at the Grand Hotel would be for comparison and they quoted about 180 US. We also asked how much a night would be at the Sunhill Hotel and they wanted to charge 6,500 rupees, and the room there was worse than at Alpine Hotel. So prices seemed high at all the hotels when we visited Dec 2011.

The staff at Alpine hotel were very friendly and helpful. The sheets were high quality and the bedroom clean. On the downside, the reception phone did not work, hot water seemed to be switched off over night and generally the hotel could do with some marshlands compared to Western standards. However, almost everything in Sri Lanka us a little worn out or run down.

I can recommend Alpine Hotel.

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Oscheidegger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 December 2011

I do not reccomend this hotel to any traveller and it was my first and the last visit to this Hotel. It posses a Grosvenor Image once you enetered the Reception but you will be Haunted once you eneter the room.Too old furniture starting from the room doors. Its not worth to write about this hotel and not even worth to stay there. Who so ever planing to visit Nuwara Eliya, i must warn you STAY AWAYYYYYYYYYYYYYY.........

  • Stayed July 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mahesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
londan
1 review
4 of 5 bubbles Reviewed 28 November 2011

I traveled with my family and i like this hotel because the rooms are big and very friendly staff
the lake view bub is a very relaxing place to have a drink.I recommend this place to worth to stay

Room Tip: large rooms
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  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dogLondan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwin
Level Contributor
185 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
1 of 5 bubbles Reviewed 24 September 2011

The half board rate is expensive for what was provided and the quoted room price does not include tax. Our room smelt musty and the TV did not work although on a positive note the shower was very hot. The internet in the sitting area was haphazard. The food at dinner was plentiful (if a little overcooked) and the solo guitar singer in the dining room was quite pleasant. We requested a heater and unbelievably had to pay extra. We would not stay at this hotel again.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank CricketGirlDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 bubbles Reviewed 4 September 2011

Don't even believe the picture on their website. This place is falling apart. The furnitures in the bedroom are so old they are literally falling apart. The carpet was dirty and so was the bathroom. The bedsheet were damp and the TV didn't work well (the cable tv programs dissapear at night)

Breakfast also terrible, while having curries but they were cold!
The only ok thing was the service, they were polite and helpful

  • Stayed August 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Mike_Jkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpine Hotel

Property: Alpine Hotel
Address: 4 Haddon Hill Road, Nuwara Eliya 052, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #21 of 27 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): £
Hotel Class:3 star — Alpine Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Alpine Hotel is situated in the cool misty hill country of Sri Lanka. It's the greenest part of the country, flourishing in flora & fauna. It's lush green tea hills gives it a distinctive mark of its own.Exploring ecology sites you will find this and so much more at this Super Luxury hotel. ... more   less 
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