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Staybridge Suites Hot Springs
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Reviews (436)
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All reviewstheater roomlake hamiltontwo bedroom suiteindoor poolan extended staysmall kitchenfull size refrigeratorwafflesgreat view of the lakebiscuits and gravywould definitely stay here againgarvan gardensgreat roombreakfast buffetexercise roomclean roomsgreat place to stay
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349 - 354 of 436 reviews
Reviewed 21 February 2012

I meant to leave this review alot sooner than now but better late than never! :) We have stayed at the Staybridge in Hot Springs several times now with the last time being in May 2011. We have stayed here both with our family and as a couples only trip and have enjoyed it each and every time. It is a perfect location unless you want to be downtown but it is such a short drive that it is well worth staying here instead of a hotel in the downtown area. The hotel itself is very clean and nice, hotel staff have always been friendly and helpful, rooms are clean and comfy and we really enjoyed the indoor pool. Breakfast in the morning is nice.....both hot and cold items to choose from. Honestly, you just can't go wrong staying here. We will stay here anytime we are in Hot Springs!!

Room Tip: Any room is good here but if you want a view of the lake ask for a room on the back side of the hotel.
  • Stayed: May 2011, travelled as a couple
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1  Thank sstill77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

Great view, situated between two lakes and at night the lights of all the boats are beautiful. Easy to get into downtown Hot Springs, 10 minute drive. Rooms were fresh and clean. Pool is small and beware unsupervised children.

  • Stayed: July 2011, travelled with family
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Thank ICness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

My husband and I were celebrating our 30th anniversay we came to stay for 2 nights at the hotel. (friday and saturday1/20-21/2012). Saturday morning before we left for a day at Oaklawn Horse Track, I made our beds and zipped all our suit case and bags and left them in our room. On top of a desk we left a grocery sack of snacks.(full bag of cheetos, full bag of fritos and a couple of candy bars) When we returned later that evening we noticed that the suit case had been moved and unzipped, the snacks were gone. We immediatly went to the front desk who took some notes and said he would leave word for the manager. Kristi Gansky General Manager to this hotel.just called today 1/23/2012. and said she believes her staff instead of their guests. So you can expect that someone will go into your room and go through your belongings.. DON"T LEAVE ANYTHING OF VALUE AT STAYBRIDGE SUITES HOT SPRINGS, AR.

  • Stayed: January 2012, travelled as a couple
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16  Thank theresa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, Director of Sales at Staybridge Suites Hot Springs, responded to this reviewResponded 25 January 2012

I am so sorry that you had a bad experience with our hotel. I am aware that Kristin Gansky General Manager did call you on 1/23/12 to resolve this issue and even offered to purchase the goods that you believed where not in their appropriate places. Our housekeeping staff have all been here for almost three years and we have never had a complaint about them taking items or going through any guest belongings. The certain housekeeper that cleaned your room over the weekend has been known to turn in money that has been left behind from a check out and even a set of diamond earrings. To run a company that involves going in and out of guest rooms you have to have people that you trust and believe in. I am very sorry that you believe that something was taken from your room. I know that as the general manager if anything happens Kristin takes firm measures to make sure we wont ever have this complaint again. She has held a meeting with our housekeepers and they are now being inspected everyday when they leave. Even though this has never happened before since you two have spoken she has been checking purses of the housekeepers when they arrive and when they are leaving to make sure that our housekeepers are not leaving with any items they did not come with. We hope that you give our hotel another chance because like I said if we ever have a complaint about something we go through extreme measures to make sure that we will not be getting the same complaint twice.

Best Wishes,

Jessika Carpenter Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2012

What a welcoming hotel on the hill, overlooking the lake, after many hours in the car! - This is a clean hotel in a great location. The staff were very helpful and treated each guest as a member of their own home. The hotel is located in a very convenient location, being only a short distance into historic Hot Springs. The breakfast was always hot and there was always a nice selection to choose from on the buffet. The hotel was booked but was not noisy or too crowded. It was a restful place to stay over the holidays and to enjoy the sites of Hot Springs. We will definitely be back!!

  • Stayed: November 2011, travelled with family
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Thank grnht123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

Great hotel. Really clean and nice. Indoor pool is great when traveling in the winter.

Room Tip: Indoor pool and hot tub.
  • Stayed: December 2011, travelled as a couple
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Thank mcarter112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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