We got off to a bad start at the Staybridge. We had booked months in advance, holding the 2 bedroom suite with a credit card. We called the day before we arrived and confirmed our reservations...yup they had our room reserverd. The Staybridge even sent us a reminder a few days before. When we arrived on a holiday weekend evening at 10:00 to check in, the front desk clerk informed us that there were NO ROOMS LEFT! I absolutely could not believe it. As it turns out, the credit card I had reserved the room with had expired and been replaced with one with a different number. When we called to confirm our reservations the day before, they had not checked the credit card....we found out that happens THE DAY OF YOUR ARRIVAL. We did not receive a phone call or an email that could have straightened the problem out (no, there were no voicemails on any of our phones.) We ended up staying with relatives since there were NO rooms to be found anywhere in Hot Springs that night. Two lessons here; one for me (and other travellers)....check your reservation THE DAY of your checkin to make sure your room is held with a valid card, or call any hotels you have reservations with when a card changes. A lesson for Staybridge and other hotels that really want to help their guests....send an email or make a phone call if a card doesn't check out the day a guest is to arrive, ESPECIALLY if they made the effort to confirm the day before!! I hope they learn and change their procedures.
With all that being said, the management and staff did everything they could to make it up to us once we checked in the next day. They were very apologetic and I believe genuinely sorry about what had happened.
The hotel itself is excellent in all the areas that are really important....it was very clean and well maintained, and had friendly staff. The rooms are spacious and well apointed. We had a two bedroom suite which was perfect for a family on vacation. Everthing worked well with a couple of exceptions. The WIFI wouldn't stay connected. There were several hotel access points, but we never could get any of them to stay connected consistently. It is a bit ironic that we finally got a good connection...with the WIFI of the hotel next door :) This could have been a problem just in our area of the hotel. The pool area was nice, but the whirlpool jets were essentially not working.
We were too busy to take advantage of the social time with free snacks and drinks in the middle of the week, but I suspect this would be nice for business travelers.
The free breakfast was okay...nothing spectacular, but adequate, especially when you are trying to save some time and money with a family. Kudos to the staff that were stocking the area....they were very patient and helpful, in spite of some very demanding guests on a holiday weekend.
I would definitely recommend this hotel. Just make sure the card they have for your reservation is valid the day of your arrrival!
- Official Description (provided by the hotel):
- Staybridge Suites is the choice hotel for anyone visiting Hot Springs, AR! Whether you are here on business or leisure, we have everything you need to feel right at home and have an outstanding stay!Our hotel is located on beautiful Lake Hamilton providing some of the best in room views in the entire city! We boast the amenities that are sure to please, including: -Free Buffet Breakfast-Indoor Pool & Hot Tub-Free High Speed WiFi-Fully Stocked Kitchenettes-Business & Fitness Center-Theater Room-Free Guest Laundry-24/7 Bridgemart Convenience Store-Outdoor Patio w/ Grills-Complimentary Evening Socials Tues-ThursWe are located just seconds away from the fun and excitement of the water activities on Lake Hamilton as well as fine dining, shopping and the luxurious spas and baths of Hot Springs! ... more less
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- Also Known As:
- Staybridge Suites Hot Springs Hotel Hot Springs
- Hot Springs Staybridge Suites