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“Excellent Customer Service”

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Staybridge Suites Hot Springs
Ranked #7 of 45 Hotels in Hot Springs
Certificate of Excellence
Pleasant Hill, Iowa
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Customer Service”
Reviewed 2 October 2013

Our group consisted of eleven motorcycles and fifteen people from the Des Moines, Iowa area. We arrived after a long day on the bikes and we were quite worn out from the day of beautiful riding. Upon entering the hotel is is very clean and welcoming. There was a social hour in progress as we checked in. We all enjoyed soup, sandwiches and salad for dinner as well as beer and wine. Chris, the kind and friendly gentlemen who took care of the hospitality center, was an absolute joy. He went out of his way to make sure we had everything we needed. We greatly appreciated his dedication to his work and to the guests of the hotel. His is an absolute asset to this hotel. We stayed for two nights and the rooms were great, the breakfast buffet was wonderful and the staff, in particular Chris, were very kind. Definitely a place our group will come back to if in Hot Springs, Arkansas again!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JBollman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, General Manager at Staybridge Suites Hot Springs, responded to this review, 4 October 2013
Thank you so much for taking the time to write a review about our hotel in Hot Springs, AR!
We are glad you and your motorcycle group enjoyed staying with us! I completely agree, Chris is definitely an asset to our hotel.
We hope everyone made it back home safely! Hope to see you again soon!
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419 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
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English first
Dallas
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 September 2013

Beautiful location, the lake is on both sides of the hotel, on highway 7 about 3 miles from the downtown area but there are lots of good places to eat and shop nearby. The hotel staff is very accommodating and friendly. Great free hot breakfast buffet, lovely rooms with full size fridge, microwave, coffee pot, and a two burner stove -- complete with utensils and dinnerware. The only drawback is that the free WIFI is a bit annoying (I don't think they have enough bandwidth for the demand). The large shower could accommodate 4 to 6 people if not more... Nice decor and well lit.

Room Tip: to ensure a good view of the lake, get a room on the 4th floor.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drawknob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, Front Office Manager at Staybridge Suites Hot Springs, responded to this review, 24 September 2013
Thank you for taking the time to write a review about your most recent stay at our hotel in Hot Springs, AR! We are happy to hear you enjoyed your time with us. We look forward to seeing you at our property next time you are in the Hot Springs area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Little Rock, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2013

I have stayed in this hotel several times this year. I can tell you the staff runs this hotel top notch. If I ever need anything they take care of me and are super friendly. I will not stay at any other hotel in Hot Springs Arkansas. If you want a great room and great service you need to go to this hotel. Would like to say the girls at the front desk check you in fast and greet you with a smile. Love this hotel.
Thanks
Jamie Wilhite

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jamie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, Front Office Manager at Staybridge Suites Hot Springs, responded to this review, 21 September 2013
Mr. Wilhite,
Thank you for taking the time to write a review about your experiences while at our property. We are happy to hear you love our hotel and that we are your first choice while in Hot Springs. We look forward to seeing you on your next visit!
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Lakeview, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2013

I'm orignially from Hot Springs, so I already have a knowlege of the area and best places to stay.This hotel is one of the best in the Hot Springs area. Staybridge is in a great location! Very close to Lake Hamilton, some of the best restaurants, and great shopping. Staff is very professional and accommodating.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrandyS2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, General Manager at Staybridge Suites Hot Springs, responded to this review, 17 September 2013
Thank you for taking the time to write a review about our hotel in Hot Springs, AR!
We are glad you enjoyed your stay with us!
Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bentonville, Arkansas
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 September 2013

Stayed here Labor Day weekend in 1 bedroom suite. It didn't have as much space as other 1 bedroom hotels I've stayed in before like Residence Inn or Homewood Suites but since these hotels aren't available in Hot Springs this one will work. I enjoy the separate living spaces and full size kitchens, makes it great for families with children! The indoor pool was great! It doesn't have a hot tub for the adults which would be nice though. Breakfast each morning was nice, plenty of options on the breakfast bar. Seating is pretty limited so we had to get down for breakfast when they first opened in order to get a seat. I'm sure on non holiday weekends the hotel wouldn't be as packed. Overall this is a clean, nice hotel that works well for families! This was my first time to Hot Springs so I didn't realize how spread out the town was. My only complaint was this hotel is 10 mins from historical district downtown, good news it's near the lake that can be seen from this hotel. If you want to stay in the historical district you'll probably have to choose the Arlington or maybe Embassy. Otherwise most of the chain hotels are out going toward the lake and near the mall/shopping. We did a lot of driving back and forth to downtown the weekend we were there.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cassbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, General Manager at Staybridge Suites Hot Springs, responded to this review, 16 September 2013
Thank you for taking the time to write a review about our hotel in Hot Springs, AR!
We are glad you enjoyed your stay with us! We hope the next time you are in our area you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 September 2013 via mobile

Comfortable room, pleasant staff. Good breakfast and good after work activities. I would recommend this for anyone who has an extended stay in Hot Springs. Only negative, the entrance and access to the parking lot - larger vehicles will have to turn slowly & carefully to make the turn into the lot.

Stayed September 2013, travelled on business
Helpful?
1 Thank gt2c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, Front Office Manager at Staybridge Suites Hot Springs, responded to this review, 13 September 2013
Thank you for taking the time to write a review about your most recent stay at our hotel in Hot Springs, AR! We are happy to hear you had a great time at our property. We look forward to seeing you next time you are in the Hot Springs area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmond, Oklahoma
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 September 2013

The hotel shows lake views, which is true from the odd numbered rooms. You can see the lake, but you cannot go to the lake from this hotel. The lake is surrounded by private homes, some hotels with lake access, and some lake related businesses, lake front restaurants, boat rental companies, etc. This lake does NOT have a park for public access. I was very disappointed by this, I assumed by the photos that it would have access, but I didn't do my homework.......

Since I am on this vein, I will continue. The entrances to this hotel from the north on Central Ave are very tricky. The entrances are unmarked; the first one (before the hotel) is preferable because it has a turn lane, you have to circle the hotel; the second entrance has no turn lane and it is in a place where Central narrows, and it is a blind turn due to the upward slope of the road. Good luck on a busy night in the dark.

Our other minor complaints are that the windows do not open, the AC for the room above up us dripped hitting our window and AC, you could clearly hear this while in bed. Finally, the bed squeaked every time you moved. The internet is NOT high speed.

This hotel looks very new and well maintained. Everything in the hotel and our room was spotlessly clean. The staff was very professional, friendly, and helpful. The complementary breakfast was good. The bed and pillows were comfortable. I was in Room 311, the view of the lake was very nice.

Room Tip: Rooms on the odd side have a view of the lake, top floor better.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allchargedup1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge S, General Manager at Staybridge Suites Hot Springs, responded to this review, 11 September 2013
Thank you for taking the time to write a review about our hotel in Hot Springs, AR!
We are glad you enjoyed your lakeview from your room. I apologize that you thought our hotel had lake access from the photos you saw online. Lake Hamilton does have public access but it is about a 15 minute drive from us.
I do agree that our entrances are very tricky and the first entrance before the curve is definitely the best entrance with Hwy 7 being so busy. We are currently working with the city to have a marked drive. I apologize you could hear the AC above you dripping onto your window at night as well as the bed squeaking. I will have maintenance take a look at that bed right away. We have also doubled the speed of our internet within the last week.
I am very pleased that everything was spotlessly clean and our staff was professional, friendly, and helpful!
We hope the next time you come to our area you stay with us again and hopefully that time you will give us 5 stars! We strive to meet and exceed all of our guests expectations.
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Additional Information about Staybridge Suites Hot Springs

Property: Staybridge Suites Hot Springs
Address: 103 Lookout Cir, Hot Springs, AR 71913-9707
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hot Springs
#5 Romantic Hotel in Hot Springs
#6 Family Hotel in Hot Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Staybridge Suites Hot Springs 3*
Number of rooms: 85
Official Description (provided by the hotel):
Staybridge Suites is the choice hotel for anyone visiting Hot Springs, AR! Whether you are here on business or leisure, we have everything you need to feel right at home and have an outstanding stay!Our hotel is located on beautiful Lake Hamilton providing some of the best in room views in the entire city! We boast the amenities that are sure to please, including: -Free Buffet Breakfast-Indoor Pool & Hot Tub-Free High Speed WiFi-Fully Stocked Kitchenettes-Business & Fitness Center-Theater Room-Free Guest Laundry-24/7 Bridgemart Convenience Store-Outdoor Patio w/ Grills-Complimentary Evening Socials Tues-ThursWe are located just seconds away from the fun and excitement of the water activities on Lake Hamilton as well as fine dining, shopping and the luxurious spas and baths of Hot Springs! ... more   less 
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Also Known As:
Staybridge Suites Hot Springs Hotel Hot Springs
Hot Springs Staybridge Suites

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