As late as earlier in the year, the Candlewood Hot Springs was a relatively good value.
Tha appears to have changed. It appears that the hotel has changed management and the concept of customer service left with the precious management.
At check in the hotel completely lost my reservation...never mind that they had billed my card for the week. They could not find my reservation or even my IHG Rewards information. Surprisingly I have stayed at this property 10 roomnights this year.
After much agon izing and searching, the night clerk Igor called the Owner. Who authorized him to check me in and that she would settle it in the AM. When I talked to her,and requested her name several times. She indicated that she was Ms. Kahn...almost felt like I was talking to a bill collector.
On day two, I turned in my laundry to a totally confused desk clerk. I filled out the forms and showed them to him. This was at 6:30 AM. I came back to the hotel and checked on the laundry at noon with Traci and was assured that the laundry had gone out and would be back by 5:00 PM. It is now 9:00 PM and Igor is very frustrated and still trying to find my laundry.
The executive management of this hotel does not seem to provide much training, and at this point has provided no foillow-up..
I look forward to what new challenges await me within the next three days.
- Official Description (provided by the hotel):
- Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions, such as just a mile from Oaklawn Racetrack & Casino. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. We are also located just over a mile from CHI St. Vincent Hospital. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more less
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- Also Known As:
- Candlewood Suites Hot Springs Hotel Hot Springs