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“Awful staff, need more training.”

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Candlewood Suites Hot Springs
Ranked #23 of 45 Hotels in Hot Springs
GreenLeadersSilver level
little rock
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awful staff, need more training.”
Reviewed 16 March 2009

So i booked my room through Hotels.com on the monday of my trip. When my wife and I arrived on Thursday the lady told us that our credit card had declined and asked me did we have another form of payment. So I paid for the room( 3 night stay). When I called my bank they told me that the initial payment from hotels.com had already been processed and the money had been recieved. The hotel did not route the payment that they "did "recieve from hotels.com. And they tried to charge me about 30.00 more than the initial price i was quoted. The money has not been returned to my credit card and i am extremely frustrated with this particular hotel. The qualifications of the hotel staff seem to be lacking in areas of extreme importance. I also asked one of the housekeepers for a few clean towels and she said to me" I dont know if I have enough for your room and I dont plan on being here all day". Needless to say I did get towels but this by far is the worst experience I have ever had at any hotel. We have a 6 month old son and we have been traveling in the last 2 months back and forth jsut for some basketball tournaments,horseraceing and a little relaxation. Hot Springs,AR as not been too kind to my family and I. Its not just the hotels but its some of the local restaurants as well. If you dont want my money thats fine put a sign up and I will definately not spend it in your establishments. Thank you....

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5 Thank lane1085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Candlewood Suites Hot Springs

Property: Candlewood Suites Hot Springs
Address: 3404 Central Ave, Hot Springs, AR 71913-6277
Phone Number:
Region: United States > Arkansas > Hot Springs
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Hot Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Hot Springs 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions, such as just a mile from Oaklawn Racetrack & Casino. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. We are also located just over a mile from CHI St. Vincent Hospital. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more   less 
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Also Known As:
Candlewood Suites Hot Springs Hotel Hot Springs

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