I had to park a block away from the hotel and carry my luggage through the streets of Hot Springs, the bathroom was outdated and the toilet was something from a road side rest area, the air conditioning did nothing more than make the room 80 degrees, we had to listen to someone two rooms down yell and scream at her boyfriend at the top of her lungs for 15 minutes, the baseboards in the room had dirt caked in them and when I walked to the pool area I felt like I might fall through the rotting deck at any minute. even through all of this I still quite enjoyed my stay.......up until check out. I stood in line for 10 minutes waiting for one of the 4 employees to get done with the one person they were waiting on. Finally it was my turn. I walked up to the lady behind the desk and as soon as I did she picked up the phone and didn't acknowledge me. I stood there, in front of her, for another 3 minutes waiting for her to get off of the phone, which she never did, when I noticed the man next to her was free. I walked up to him but another couple got there at the same time. He looked at me and said "you have to wait in line". Really????? What did he think I had been doing?? I told him I was in line but as soon as i walked up to the first lady she got on the phone. All he did was look at me and then shrug his shoulders. Yeah that's what I said. He shrugged his shoulders as if to say "sorry i'm an idiot and i don't know how to deal with this problem". Wow!! Now that's what I call service. Arlington, you will not get my business again.
- Also Known As:
- Arlington Resort Hotel And Spa
- Arlington Hot Springs Arkansas
- Arlington Resort Hot Springs