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“Disappointed in Hot Springs!”

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Comfort Inn & Suites
Ranked #11 of 44 Hotels in Hot Springs
Certificate of Excellence
West Bloomfield, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointed in Hot Springs!”
Reviewed 12 August 2014

My family stayed at this hotel for two nights and we were very disappointed with the service we received. We arrived from many different states for our family reunion and discovered our credit cards were billed prior to our arrival without our knowledge. Housekeeping and the breakfast servers were very professional and helpful to our group. Unfortunately, the hotel Manager and evening front desk associates were not accommodating to my family. They were uncomfortable with our group being in the lobby upon returning from outside activities and voiced concerns to us directly. We understood their concern for other hotel guests, but believe we weren't given similar consideration. Most hotels provide a hospitality room or provide a block of rooms to ensure ALL guests needs are met. The hotel was unwilling to provide a group rate, although our group consisted of more than 80 people and did very little to show their appreciation for our patronage to this hotel. The hotel was clean and centrally located, but if you are planning for a large group,you may want to consider other hotels; this one did NOT make myself or my family feel welcomed.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
    138
    45
    21
    14
    9
See reviews for
77
69
5
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2014

We just stayed at this hotel for our Family Reunion. The staff was not very accommodating and as a group they treated us as if we were a burden, and not like 60+ paying customers. The staff at the desk were very unprofessional and unpleasant to deal with. Overall, my experience and many of my other family members would rate their customer service as EXTREMELY POOR. To be fair there was one lady who was extremely nice; she was over the continental breakfast and made sure everyone enjoyed the spread :) . We will never have another family reunion at Comfort Inn because of our experience at the Hot Springs location and that is very sad and unfortunate.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cierra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bossier city, United States
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 August 2014

We stayed here 1 night to go to Magic Springs . Very nice hotel. Check in was easy. Breakfast is what you normally get with a hot breakfast. Eggs, sauage, buscuits and waffles. The bagels and english muffins were pre sliced which was a nice touch ( plastic knives don't always do a good job). 2 very nice ladies were making sure the breakfast area was clean and supplied. The hotel is located on a major road, and there was plenty of restaurants to choose from nearby. The shower head in the shower was very high up, which my husband who is tall, was pleased about. He didn't have to bend down to get his head under. Will definitely stay here again.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judsonia, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

We have stayed there twice and had the best experience. My companion gets confused and when I was working the staff helped him back to the room and brought him his cane when he forgot it. Since he had trouble getting into the bed they provided a stool to assist him. One this last trip I came down with a temperature of a 101 so had to move my reservation back by one day. Mr. Larry and the staff worked with me to make the adjustment easy. Any time I go to Hot Springs this will be the place I stay and will encourage others in my company to do the same.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natchitoches, Louisiana
Level Contributor
3 reviews
Reviewed 31 July 2014

Arrived in Hot Springs for a family vacation. Hotel was clean, quiet and in a good location. Checked in with no problems. Our son became ill during our vacation, forcing us to cut it short. Spoke with Mr. Larry (manager) about letting us check out early, which I assumed was not a possibility. Mr. Larry could not have been nicer or more accommodating. Allowed us to check out early and refunded our payment for unused nights. Hotel staff is one of the most important elements in a pleasurable stay and the staff at this hotel went above and beyond in assisting our needs during our stay. Breakfast was more than expected, good variety and everything was fresh. When we return to Hot Springs we will definitely stay here again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coxsackie,NY
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014

We stayed here on our way to Texas with Grandkids. Room was very clean and comfortable. Staff is friendly and helpful. Expected to only stay one night, but decided for two as we found many things to do here. Dixie Café right in front of the hotel is a great place to eat. Walgreens just to the right was handy as we needed a few things. Breakfast was good, something for everyone.GP-JER01016

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank joeva11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hendersonville, Tennessee
1 review
Reviewed 26 July 2014

I have stayed at this hotel many times over the past 6 years. Staff is friendly and professional, rooms are clean and breakfast has a good selection. Variety of restaurants nearby as well as Wal-Mart and Walgreens very close.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 3627 Central Ave, Hot Springs, AR 71913-6404
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Hot Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Comfort Hotel Hot Springs
Comfort Inn And Suites
Comfort Inn Hot Springs
Hot Springs Comfort Inn

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