I noticed a tobacco smoke odor in the room as I entered. My wife noticed it too and mentioned it to me.This was supposed to be a non-smoking room.
We left the room to go to the town and dinner. When we returned the smoke smell was more noticeable, so I decided to complain.
The front desk person, who I would describe as very aloof, said that she did not have the time to come and check it out, though our room was adjacent to the front desk.
I asked for another room but the hotel was sold out so 'no'. Ditto for a refund so I could go somewhere else.
I asked to speak to the manager who was very rude. He told me what I was saying was not possible because it was a non-smoking room. He implied that I was making this up to get a refund. Finally he asked me how he could be sure that I had not smoked in the room.
I considered checking out without a refund but did not want to put my family through the inconvenience.
This is the worst I have been treated in a hotel.
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- Also Known As:
- Comfort Hotel Hot Springs
- Comfort Inn And Suites
- Comfort Inn Hot Springs
- Hot Springs Comfort Inn