I reserved two lake view rooms at this hotel 3 weeks before arrival. Upon arrival I was given 2 rooms facing the parking lot. When I questioned the desk I was told rudely that if you were on the top two floors on the parking lot side that was considered lake view. I asked to speak to a manager and was told there were none available. I check the website on my laptop to see if any of the descriptions lake view, partial view, and no view. The next morning I again asked to speak to a manager, but was told there was not available. I was offered a $20 deduct for the room being on the parking lot side. I filled out a survey from Choicehotels a week or so later and expressed my disappointment. I got a form email from the manager. I sent an email back to him asking:(1) if I made reservations 3 weeks in advance why did I not get a lake view room? (2) were in booking the room does it say you can be put on the parking lot side and be considered lake view?, and (3) why is there no manager available when you have to a problem?. I did not get a response. Overall the place needs a fresh coat of paint and the desk clerks and staff need to realized people have choices where they stay. Glenn Gassiott, ChoicePrev. # 34670
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- Also Known As:
- Clarion Resort On The Lake Hotel Hot Springs
- Clarion Resort Hot Springs
- Clarion Hot Springs
- Hot Springs Clarion