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Reviewed 17 July 2018

I always like La Quinta due to their "pets are welcome" policy. It makes for an easy get away with my puppy! The hotel was decent and not much of a drive to downtown Hot Springs, AR. It seems as though this hotel might need some updating.

  • Stayed: March 2018, travelled with family
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Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Guest Relations Manager at La Quinta Inn & Suites Hot Springs, responded to this reviewResponded 18 July 2018

Ann, thank you for choosing La Quinta Inn & Suites Hot Springs. We are pleased to read you liked our pet policy and that you had a pleasant stay. However, we are sorry if we missed meeting some of your expectations. We appreciate your loyalty towards our brand and hope to welcome you and your family again soon.

Sincerely,
Guest Relations Manager

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Reviewed 17 July 2018

My own bed and pillows were more comfortable than the hotel. It smelled horrible in our room and the staircase. We had to use the staircase because the elevator was broken. Half the outlets in the room were broken. The ac was didn't work right. The cable kept cutting out. This was not at all worth the money we paid for one of the

  • Stayed: July 2018, travelled as a couple
    • Value
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Review collected in partnership with La Quinta
Thank Djdhdbdjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Guest Relations Manager at La Quinta Inn & Suites Hot Springs, responded to this reviewResponded 17 July 2018

Thanks for staying with us. We appreciate your valuable feedback and regret that we disappointed you in multiple areas during your stay. Our goal is to provide you with an excellent experience and the cleanliness issues and maintenance issues is/are not typical of our usual service delivery. We apologize that we fell short of your expectations but hope you will give us another chance to provide you with excellent service the next time you are in our area.

Sincerely, Guest Relations Manager

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Reviewed 16 July 2018

rooms looked old, and smelled musty. outside was all torn up. mud at side door. pool in need of repair check in to long. the food was ok at best. they are pet friendly, there wasn't any where to walk them on the property.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with La Quinta
Thank Y6411YMtims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Guest Relations Manager at La Quinta Inn & Suites Hot Springs, responded to this reviewResponded 17 July 2018

Thank you so much for your feedback and for staying with us. Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We hope we will have another chance to show you our hospitality in the near future.

Sincerely, Guest Relations Manager

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Reviewed 15 July 2018

I took a quick vacay to Hot springs to bring my daughter and her best friends to magic springs water park. Upon check in the line was extremely long and only one clerk was working. they claim to have mobile check in but i never received a notification that my room was ready. i was then told after everything was unloaded from the car that the elevators were NOT WORKING!! we were on the 4TH FLOOR! and then the stairway smells horrible.its a mixture of mildew and cigarette smoke and animals. the hallways smelled the same way. the rooms were clean however i did see a couple of roaches run across the nightstand. The breakfast is nothing to write how about. it could be better in my opinion. I would not stay at this location again!

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank RACHEL D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ T, General Manager at La Quinta Inn & Suites Hot Springs, responded to this reviewResponded 16 July 2018

Dear Rachel:

I’ve received your review of La Quinta Hot Springs. Looks like we dropped the ball on meeting your expectations, and I offer my sincerest apologies.

I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.

Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.

Sincerely,

Jared B. Roberts
General Manager
La Quinta Hot Springs
lq6585gm@laquinta.com
5015206400

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Reviewed 15 July 2018

The staff was very nice, The breakfast was awesome. The room was in very nice shape. The pool was kind of small but the water was clean. Needed some maintenance but the overall experience was very nice. There are a lot of nice shopping places around to go get some coffee and do some other shopping.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with La Quinta
Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Guest Relations Manager at La Quinta Inn & Suites Hot Springs, responded to this reviewResponded 16 July 2018

Larry, we are delighted you enjoyed your stay with us at La Quinta Inn & Suites Hot Springs. Our entire staff works hard daily to meet and exceed our guests' expectations, so we are glad we accomplished this during your stay with us. We thank you for sharing your experience online and hope you and your friends will come back to stay with us very soon!

Sincerely,
Guest Relations Manager

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