If I could rate the service accurately, it would be in the negative. Giving it a 1 was way too generous! Our room hadn't been cleaned! The beds were in disarray, dirty towels were everywhere, & dirty cups everywhere! When I called down to front desk Elton Finkle offered me sheets to change the beds myself!! I finally had to go downstairs to show him pictures of the room and he said "I don't know what you guys did to that room" and called us liars because his records show the room was cleaned. He then waved me off and said to leave because he didn't need to "deal with this $h*t". He refused to give me my money back to go somewhere else and told me there were no more rooms available. When the manager finally got on duty, they gave us another room. we had to wait 45 minutes for the manager! The front desk guy not only called us liars but lied to us when e said there were no more rooms available!
Water was horrible in the showers. It didn't stay consistent temp. It would come out boiling hot then freezing cold then boiling hot...very random and frustrating during a shower!
Also loud noise!! You can hear everything going on outside, even 8 stories up!
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- Also Known As:
- The Springs Hotel Hot Springs
- The Springs Hotel And Spa
- Springs Hotel Hot
- Downtowner Hotel Hot Springs